Hotel very clean, staff friendly. Check in slow as only one staff member on duty. Tiny pool, more of a plunge pool, busy. Excellent location, out of the city centre hustle. Great bus service into city. Lovely cafe across the road. Easy access for race course. Pricey but would stay again if cost was reasonable. Beer and larger cloudy in bar!

Lovely hotel and great walking distance into the city. Excellent staff although one or two gently let the side down. It’s an older style hotel with floorboards that creek. Shower/bath old style but everything worked. Reception staff amazing, bar staff excellent, woman serving breakfast fantastic with men slightly grumpy.

Enjoyable pool, spa pool, sauna and steam room, open long hours and not busy when we were there.

Clean room staff nice breakfast was good could’ve been made a better elevator it’s very small and only one from what I say but overall good stay

Lovely stay.

Lovely stay,sadly hot tub out of order,very helpful staff

Near the racecourse. Has been refurbished. Good parking. Helpful staff.

Big and clean hotel. Very polite staff. Good pool and steam room/sauna.

Clean room Excellent views Leisure facilities are good Staff helpful Beauty salon amazing

We had a super view of the racecourse from our balcony

Gym and pool are noce hit rooms a bit dates and lacking a fridge

Nice hotel, good location

Booked the penthouse for our special day and it wasn't what I was was expecting, room was large but a bit dated surprised there were no USB on the room, carpet needed a good clean, pipes expo in the bathroom, silicone in bathroom was dirty, the view was the car park and grounds, but the biggest let down was the booking in the room should have been ready for 3pm however it wasn't ready until 4:30 making out pre booked meal a little tight infact I cancelled the booked meal as we wouldn't have made it in time, again really not what I expected especially for the price

Amazing staff. Clean environment.

Our first room has plasters on the fire alarm, requested a room move , this happened and the bed was so hard we didn’t get much sleep, in the morning we requested housekeeping put a mattress topper on the bed , as they didn’t know , put one on each bed instead of 2 on the bed we were sleeping in , used the iron in the room on the morning resulting in a burn mark on my shirt , used the pool facilities and the ladies showers were awful with mould on the ground and silicone , Not a nice stay , although York was a beautiful city, breakfast was lovely , staff understood our issues

This is a lovely hotel, we enjoyed our stay here. The only reason I’ve given a 4* not a 5* review is that there were no accessible parking spaces available on the Saturday evening when we returned for the night, as wedding guests had chosen to park there without blue badges. Not the hotel’s fault, but they did nothing about it. Our room was great - the accessible shower had a chair rather than the drop down seat I often find in accessible bathrooms. A chair feels safer. The room was big enough to turn my scooter round so that I could drive forward out of the room rather than have to reverse. The staff were very friendly.

The breakfast was very good, with absolutely everything everyone could want to eat and drink. The room was spotless and comfortable. Staff were friendly, courteous and helpful. We'll definitely be back.

Had a relaxing 2 night stay, the room and bathroom was immaculately clean, we had a great night sleep the bed and pillows were perfect. The whole stay was so close to getting a 10 out of 10 except for 1 thing, in the room was an ice bucket with a card saying if u want ice, phone room service and it will be brought to the room, so I rang they said no problem, anyways am home now and got my own, jokes aside I don't understand why answer the phone if u have no intentions to bring it, then ignore the phone calls,which in fairness you should of done in the first place.

Staff excellent. All polite, friendly and helpful. Every member we spoke to was lovely.

Poor check in experience, room was not ready and after a wait to check in faced with a massive check in queue. Quality of restaurant food left a lot to be desired, especially rubbery fish and chips. Only one working elevator also.