Room fitted all our needs and a good nights sleep. Location was great to get to where we needed to be.

Big thumbs up for the Village Hotel! 🙌 A huge thank you to Olivia on reception, who went above and beyond to help me during a really stressful situation. The office had booked me in for the wrong day, and to make things worse, the hire van I was driving had a faulty key — with my locked phone still inside! Olivia didn’t hesitate to step in. She used her personal phone to help search for a solution, and thanks to her calm and proactive attitude, we managed to get it sorted. She was absolutely brilliant — a real asset to the Village team! Also want to give a shoutout to the night staff, who were really helpful and friendly too. Thanks again to everyone — you turned a stressful situation into a great customer experience. 👏

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Fine

Was very disappointed with my stay, hotel had no safe or fridge in the room. One towel in a family room, had to go to reception each I needed toilet paper.

A really fun place to stay.

We arrived at 2230 and there was a party going on with loud music which did put us off as we were very tired from a whole day at a show. The receptionist was quite blunt and wanted me to tap my bank card but didn’t explain why, not something I’ve done before We went up to our room and actually couldn’t hear the music from the party which we were relieved about When we got into the room there was a card already in the electric slot and 2 fans were running. We were hit with a horrendous smell of stale tobacco smoke as though someone had smoked in the room. The window was open so assumed it was because of people smoking outside however we were facing a flat roof with no people outside We eventually got to sleep as the bed was comfy but upon waking up it still had the horrendous smoke smell In the light I could see there was dust on the headboard We had tea and coffee which was good and the shower was good however all of it was over shadowed due to the smell

Excellent stay at the village hotel service was great although the kettles in the room were full of grime and white stuff in and around the poor spout. Desperately in need of new ones. Bathroom was acceptable but things were loose. Otherwise it was a pleasant stay

I checked it came back to room Key wouldn’t work so went reception told them room number he said no your room 504 not room 501 I was like that isn’t right he said yes you are went back room got it 504 was empty so panic on as all my stuff had gone so ran back to reception said you need to open 501 that’s my room he opened it and yes it was I’m disgusted the way I was treated

Very, very hot rooms which became dangerous for my toddler (who became ill due to the heat in the room), even with fan provided. Need to invest in better heating facilities to ensure guests have a comfortable stay.

Was really welcoming and felt accepted

Let you know that we are not happy with Hotel.com. at First we have booked Hotel.com. it was stated that the price was £138 for 2 night. i have clicked the OneKeyCash of £42.26. We should pay £95. we were so shocked when we saw at the statement saying that you have taken out £145 for 2 nights. we don't understand why Hotel.com charged us £145 instead of £95. we tried to get your call number via Typetalk.

Lovley location and great value

The hotel and facilities were perfect, but I left my van in the car park which someone smashed the back doors of the van and emptied all the tools got away with about £4000 worth of tools if you stay there do not leave your van in the car park

Hotel itself was ok, room and bed were good and food was pretty good. Downside was breakfast didn’t start until 8 and still hadn’t opened gone 5 last with only one person slowly setting things up. I couldn’t wait any longer given the number of people now waiting but was then refused a refund for the breakfast they hadn’t provided

A rambling maze of a hotel, the upgraded club rooms are quite a distance away from the hotel lobby and you have to navigate across different levels which confused me a couple of time. My room wasn’t on the top floor, so I heard the heavy footed person in the room above move around. Facilities are excellent otherwise and my evening meal was very nice, Breakfast choice somewhat limited.

Good place to stay in CV, met my need.

Won’t be staying here again and wouldn’t recommend it! Rooms are dark and feel dirty! Staff at reception were rude and did not feel welcoming especially when asking questions!

Hotel is tired , my room had marks in walls, scrapes on radiator and lots of hair and debris in the shower. The chairs in the pub had dirty marks on them, limited food choice if you wanted something with vegetables that wasn’t fried. Pool changing area was very clean, pool needs some repairs as jacuzzi was out of use

I didn't like the strong smell of chlorine as you entered the hotel. The guys on reception were really nice and friendly ☺️