Clean, comfortable and quiet room. Good WiFi, TV and kettle. I would have liked there to have been some decaffinated coffee in the room. Also, I wish I had known to bring a padlock for the changing rooms for the gym and pool. There wasn't one available for me to use and so I had to put all my clothes in a plastic bag and leave it by the side of the pool

Nicely appointed clean room, great facilities !

Good connection room and friendly staff, good for swimming

The pool / gym facilities are a real highlight of this hotel and the kids loved having a swim. Sadly I was disappointed with many other aspects. The hotel is well maintained but the cleanliness of the room we were in was questionable! The kettle was dusty and had stale water sat in the bottom. As it was I couldn’t make a drink as the cups and tea spoons were so dusty and dirty and had either never been used and just gathered dust or grime or had not been changed from a previous occupier. We were here for 2 nights but housekeeping changed towels but nothing else - no beds made, no bins emptied. This was despite leaving the card out asking for our room to be refreshed. There were also used cups / wine glasses left outside my room for 2 days that were not ours and had either been left by another resident or house keeping. Either way they should not have been there for that amount of time. Breakfast doesn’t begin till 8am at the weekends which we found to be a little late. Also the queues at the hot food were really long straight away, which probably means that many others thought it started too late as well. The staff were friendly, beds comfortable but rather small and a real lack of drawer storage and no space for toiletries in the bathroom. Overall an okay stay for a quick stop over stay but I wouldn’t rush back.

Great place - pool and gym were fantastic. Food was tasty too

Clean room

When checking in I was told renovations were going on however wasn’t told this before I booked. I had to carry my heavy bags up and down many flights of stairs, for someone who suffers with fibromyalgia this wasn’t ideal and I ended up in a lot of pain which was unpleasant for me ! Hotel also very noisy. Such a shame as I’ve stayed here a few times before and loved it hence why I returned.

Everything

The room was very clean and comfortable. However, availability of food at 9pm in the restaurant was very poor. There was nothing left for us to eat except some chips and garlic bread.

A very beautiful hotel! Clean and the beds are so comfortable! Strongly recommended!!

Room was spotless hotel was great

Great location, comfortable room, but the bar/restaurant was a bit loud/busy.

Nice

Breakfast was good. Bed a bit uncomfortable.

not a fan of village hotels just booked it as the most direct route to airport parking as event at NEC was making airport hotels expensive. Room too dark communal areas too busy. really creaky ceiling when person in room above us walked about food etc too expensive hate check in process

Excellent from check in to departure

The room was alright, only let down was the heating was not working and there was a hair on the bed

Room was ready and clean

Staff were very polite. Room I was given (203), was nice but on one of the windows the latch was broken so even when closed, I could just push it open & the other window had a terrible draft coming in. I didn’t bother to advise staff till following morning & was told all the rooms are due a refurb. Not the best or worst hotel I’ve stayed in however, the window was a security risk

Picked this hotel for its pool and paid extra for a room that included pool access. But the pool area was so rammed it was unusable (I don't mean busy, I mean all seats in the sauna and steam room full, people standing against the walls in them to use every inch of capacity and more turning away at the door when they realised there was no space). Sure, this is partially due to the January gym rush, but why sell pool access to hotel guests in advance when it's obvious there's no capacity?