for a highly rated hotel by trip advisor and expedia we expected better. the towels were frayed and had holes in them, the toilet paper dispenser was 3 feet away from the toilet!, the bathroom caulking around the tub and floor was worn, the bath sink pedestal wobbled .... then the elevator was not working for the three days we were there so the climb up the stairs to the 3rd floor was exhausting after a day of exploring Montreal...........the location was very good... the artwork was good