The hotel is good but the beach is dirty and the staff is no so kindly , I thing then have to improve the service Then is focus about member not a simple visitor

Si no buscas playa, el lugar está excelente, la atención, la comida, el lugar 10/10 La pasamos muy Bien

It has been the order experience ever

Todo muy bueno

Habitación limpia, personal muy amable, con balcón, jacuzzi, ideal para familia

Loved the resort. We traveled with our four kids and we all loved it. Would definitely stay there again.

Beautiful property! This was our second time staying there. We traveled with 4 kids and we all loved it. Would definitely do it again.

对旅行要求不高可以选择

Friendly stuff, clean room and excellent amenities!

Best vacation of my life!!! lovely place!!!

Nos tuvieron que cambiar 3 veces de habitación, la primera no tenía la vista que pagamos, la segunda no tenía bien la ventilación y el piso estaba mojado todo el tiempo , la última estaba bien pero llena de cucarachas chiquitas , era el tercer año que íbamos pero nunca más ! Además de huele horrible por el sargazo y la playa está más fea que nunca .

Looks every thing is great and service was awesome just wondering how they managed the property.

We just got back from a 4-night stay (July 6–10) at Moon Palace Sunrise. We traveled as a family of 5 with boys ages 9, 11 & 12. Overall, we had a great trip and would absolutely return! The biggest surprise was how much there was for older kids to do. The arcade, coffee shop, daily activities, and nightly shows kept them entertained the entire trip. The Sunrise pool is HUGE and never felt crowded despite being busy. The atmosphere was fun and energetic. The food was good—our favorite was the steakhouse. We did the presentation for the Grand water park pass. The water park was fun, and the food at The Grand was noticeably better. However, I wouldn’t spend vacation time on the presentation again. The resort credits were disappointing—we had over $1,250 and couldn’t find much to use them on. Even after saying no, we were repeatedly pressured to buy, including at checkout. Our biggest negative was the staff. Everyone was polite, but not nearly as warm or welcoming as we’ve experienced at other Caribbean resorts. We also noticed missing pool tiles and the pool was dirty to the point when you got out you needed to shower immediately. While there were workers constantly scrubbing it did not remove the problem. Overall, we made great family memories. I’d definitely return, but I’d love to see less sales pressure and friendlier service.

Don’t west money

Perfect room really clean

Very nice

The resort is nice . But we stayed at sunrise and the water park is not included . Also my safe box in the room don’t work and eBay day I would call and they never fix for 7 days

Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be ready to say no if you’re not into upselling

The hotel itself is not too bad, but our room was a horrible experience. We had rats in our AC vents on the third night and realized that there was mold on top of the shower head the last night as well as the entire property smells like sewage and it is definitely not just because of the seaweed or sagassum. It’s a horrible awful smell. Would never recommend moon palace sunrise to anyone

The Spa is super