The Best Western in Kingston is always one of my favourite places to stay. I love the warmth of the wood decor.

The staff was friendly, but the hotel has a very unusual policy: guests are not allowed to use any of the amenities until they have officially checked in. My family arrived about three hours before check in, but because our room wasn’t ready until 2:00 p.m., they were not permitted to use the pool or any other facilities. Instead, they were forced to sit at a table and wait for nearly two hours. I have no issue waiting until the room is ready before checking in, but in all my years of travel, I have never stayed at a hotel that prohibited guests from using the amenities while waiting for their room. In fact, the exact opposite happened at the Best Western in Gatineau today. We arrived in the morning, were welcomed to use the pool immediately, and had a very pleasant experience while waiting for our room. Unfortunately, that was not the case at Best Western Fireside Inn in Kingston. I travel frequently for work, and because of this policy, the Fireside Inn will no longer be a hotel I choose to stay at. I also contacted Best Western Customer Service, and they agreed that the policy seemed unusual. They called the Fireside Inn directly and confirmed that this is a unique policy specific to that property and not a standard Best Western practice. This experience has significantly lowered my confidence in this location, and I will be actively choosing other hotels in the future that prioritize guest comfort and flexibility.

Good breakfast, staff was very friendly. Food at the bar was very good.

The room was clean, so was the bathroom but when we moved the couch it was disgusting. There was food everywhere on the carpet under the couch. The cleaning lady didnt get any of it! Secondly, the staff were extremely rude. When asking questions they are already hostile, they didnt help at all. Only made my experience worse. One particulier staff member though, Josh, was extremely nice and kind to me and my family.

Never had breakfast.

Awesome hotel

Overall not bad for the price, hotel is a bit dated.

Staff were very friendly

No comment

The breakfast was somewhat underwhelming, the only thing my wife said was the coffee was very good.,

Accueil très froid personnels regide piscine mal entretenue quand je parle de personnels je parle de personnel d accueil

Great central location, great staff, comfortable room, two restaurants on site

Pricey for what you get.

I canceled my reservation for the 2nd day and I am being charged

C'était un vrai déjeuner qui était inclus. Nous pouvions notre journée avec de vraies protéines dans le corps :-)

We enjoyed the included breakfast. Parking was easy. Room was clean.

Nice staff. Great breakfast. Convenient location

We had a lovely time. Staff and hotel were great.

Très bon déjeuner. Chambre spacieuse et propre

Great bar and front desk staff