Stayed in the Gladstone - lovely room and comfortable bed. Bathroom was fabulous with a super shower. Checking in was easy, arrived late but the gentleman was very polite and helpful. Breakfast had plenty to choose from with good options, staff were also lovely. Really enjoyed our stay!

Staff very rude and unhelpful

Out dated, shower broken parts missing on shower head. Paint coming off skirting.

Went for wife’s 40th birthday. Gardens and grounds are lovely, if a little tricky to access. Room was in ok condition, decor looked a little tired but clean, fresh and acceptable. What was NOT acceptable was the exceptionally thin walls between our room and next. When you could hear the next room using the bathroom clearly and also being woke at midnight to the sound of a group of drunken guests next door it does ruin the stay. I can’t stress how clearly we could hear them, we we woke we at first thought people had came into our room. We rang to reception who then rang/called the room and they did quieten eventually but it did take the shine off our stay over and took us to 1am to get back to sleep. Tired the next morning we got a 1/2 apology from the reception. The app wouldn’t let us book dinner at the restaurant and there was no tables free when we arrived, ate at the bar. Expensive enough for what it was. Would look elsewhere in future which is pity as it has stunning grounds and potential.

Room felt very neglected. Could do with a touch of paint and a tv that actually works. Room looked like it had a quick clean like the sheets changed but was literally able to write in the dust. The price point does not reprisent the standards recived.

Room spotless, everything there and working and very good check in/ reception

Great stay and hotel

Staff are really helful and go beyond the call of duty.

.

Heating in room didn’t function properly and noise from extractor or air con units close to bedroom window made it difficult to sleep.

Room very dated stains on carpet, carpet coming away from wall bathroom had seen better days stains around sink limescale all around the floor of shower bathroom door rotten toilet constant refill no atmosphere in bar area saving grace staff very polite and friendly the food could not fault(scrambled egg ) one of the bast We have eaton in a hotel

Was lovely

Good quality rooms and food, nice scenic location

Pictures do not match the ones on the site. Walls are extremely thin and you can hear everything from connecting rooms

Staff were very helpful and attentive. The rooms should state in an annex not the main building. I thought I was staying in the Manor House which I would consider the main building. Quite misleading. If you are looking for old world charm it’s not in the annex.

La chambre n'était pas à la hauteur de ce que nous attendions. Nous avions vu des photos qui n'étaient pas en adéquation avec la réalité sur place. La piscine est abandonnée. Le plafond s'effondre... Cet hôtel a besoin de travaux.

The pool ceiling needs repairing. Would have been helpful to know in advance about pool availability due to closure for swimming lessons. Very good value breakfast with good choices. Would stay again.

Poor lighting in superior room as was there for an event really struggled to put make up on right as did my partner when he had to trim his beard into shape. Same for the bathroom lighting. Room could have done with another mirror in another place. Not great choice of hotel food menu. Bed not big enough for 2 grown adults especially if adult size are not petite.

The hotel was amazing and the room was spectacular. I will definitely return and book again.

Room very small and located on top floor., no lift ! Room signage /directions poor Single beds - narrow. Tap in the bathroom leaked when turned on. No bottled water in the room.