When I checked in, there was an error on the bill and the staff's English was poor. The door handle was broken so I couldn't get into my room. When I moved to another room, the toilet was dirty. The phone was broken and the security box didn't work. This was the worst Mercure hotel I've ever stayed at.

Nice location. The breakfast time was too busy and there was no seat when I got there. The milk ran out and wasn’t able to drink latte…

It is a very beautiful hotel.

Thank you

洗面所のコップがないのにびっくり、4つ星なのに湯沸かしポットがない、残念

Verry good

バスタオル、バスローブ、スリッパが1人分しかセッティングされてなくて、足拭きもティッシュもなかった。covid対策をきちんとしていると掲げていたからここに決めたが、お客さんが長らく来ていなかったからなのか…少し不安になった。 こういう時だからこそ、もっと徹底的に清潔感を保って欲しいです。

ベルガモ駅から歩いて３〜４分の便利なホテルです。チェーンホテルらしく、設備や朝食が充実しており、価格相応に満足できるホテルです。バスタブ付きでお茶が飲めるポットもありました。

近くにスーパーがあり、朝食も美味しく、駅チカと便利でした。

駅から徒歩5分と近く、観光にはバス1日券を使い、ほぼ全域が見られます。 ホテルの近くにはレストランが沢山あり、とても美味しかったです。 ホテルのスタッフはとても親切で対応が良かった。満足できるホテルです。

朝食も大変美味しく、ホテル自体は素敵でお部屋も良かった。ただし滞在中何度も何度もカードキーが効かなくて部屋に入れなく、その都度フロントへ行きました。他の部屋の友達もそうだったのでカードキーの修繕が必要なのでは…と思います。見ないので必要はありませんでしたが部屋のTVがつきませんでした。フロントがほとんどいつも1人なので、電話やお客様が重なるとすぐ対応してもらえず不便でした。

ベルガモ駅前で検索、メルキュールは思ってたよりよかったです！ 部屋も十分スーツケース広げられる広さでしたー

Very good hotel judging from its location, its service level, its room. There're many restaurants, shops and stores.

駅に近いため、深夜にベルガモに到着しても安心して辿り着けた。ホテルの質は一般的な3つ星クラス。

Fint hotell. Fin belignhet.

Ketjunhotellin perussiisti perushuone. Hintaansa nähden kuitenkin vähän muovinen. Itse Bergamossa ei yhtä yötä kauemmin kannata tuhlata aikaa.

위치는 좋으나, 주차장은 옆에 공용주차장 사용하고, 수건도 좀 부족하게 주네요..

The hotel room was nice and clean. Disappointing that there were paper cups and wooden stirrers in the room, not real mugs and spoons!

On April 12th, I was celebrating my birthday and decided to book a higher-standard room for the occasion. Unfortunately, upon arrival, it turned out that the room was not properly prepared – there was standing water in the sink, and the bathroom was dirty and not cleaned. At the reception, I was informed that I could use the minibar, but it turned out to be incomplete and not fully stocked. Considering it was my birthday, I didn’t want to waste time dealing with these issues, so I asked for a different room. When I reported the problems at the reception, I was met with arrogant behavior from the staff, who said that it was not their problem. Additionally, the breakfast was very disappointing – everything was dirty, which completely took away my appetite. I definitely do not recommend this hotel.

Staff were friendly and helpful. Breakfast had reasonable choice for a small-ish breakfast area but ran out of sine things (we were down towards end of breakfast times though). Room was ok but looked into a roof that covered a lot of the window so could not really see out. A few bits looking tired and need attention although bathroom was clean and modern looking. Great location for Bergamo station and Citta Bassa and buses ho right past hotel to Citta Alta (although not too long a walk either).