I know it is winter in Santiago.But it is hard to believe that the room was freezing (around 16 C) even the aircondition had been turned on into Maximum temperature for the whole afternoon. Furthermore, the hotwater in the bath room was not working. After claimed, the room service brought me a electronic stove finally. But didnt get hotwater until next morning. 5 star hotel? No way.

左右に隣接した部屋が補修工事中で、昼間は工事音がした。補修工事が終わったばかりだったのかも知れないが5日間宿泊した間に、お湯が出ない、ドアーロックが誤動作する、室内のリフレッシュがスキップされる等のトラブルが頻発した。ホテル内にレストランが3箇所有るがショップが全く無い。

チェックアウト後でも対応が素晴らしく、ストレスない滞在が出来ました。

家族利用しました。普通の4星といったところでした。他に泊ったホテルがよかったのでそう感じたのかもしれませんが^^; アメニティーは並ぐらいです。電気ケトルなし、シャワーは2ハンドル式のバスタブあり、ビジネスセンターやプリンターは無しですがコンシェルジュ宛てにメール送信すると翌日にはプリントアウトしておいてくれます。 お湯はいつでも出ました。電気ケトルこそありませんが、お願いすると間もなく冷めにくいポットにお湯を持ってきてくれました。ホテル内のレストランも結構おいしかったです。コンセントの数もけっこうあり、OA機器の充電には不自由しませんでした。 設備面の不足を細やかなサービスの充実でカバーしている感があり、とても好感が持てました^^

チェックインが17時になったのに謝罪が全く無かった。従業員教育を疑う。チェックイン時の従業員の不手際以外は総じて良かった。

予約してあった部屋を現地でクラブルームにかえたのでが、そこに常にコンシェルジュがいるので観光やレストランの情報、フライトの変更など気楽に相談にのってもらえべんりでした。 少し高くなりましたが、眺めもよい高層階でしたし、無料で毎朝そこでかなり充実した朝食をとれ、好きなときにお茶もできたので元を取ったように思います。 歩いていける距離にもレストランやモールもあり安全で便利な場所です。

ホテルの部屋がとてもきれいで、また、広くよかったです。 アメネティがホテルのSPAのオリジナルのもので、匂い含めとてもよかったです。 朝食が別ですが割高に感じました。ルームサービスが手ごろな値段でそちらを活用し、満足しました。

The club room was amazing, and the service was spectacular. The pool and restaurants were great, and we very much enjoyed & relaxed on our vacation.

Increible todo, excente, belleza, amabilidad, ubicacion

The staff were all so lovely & helpful. The room was amazing on the 16th floor & the house keeping was so efficient, The breakfast was one of the best breakfasts we have had at any hotel. Definitely 5 stars.

Spacious, well designed rooms with terrific views, a nice poolside patio and extremely helpful front desk, concierge and customer service staff, as well as a superb driver/guide in Damien. I chose the hotel in part for its reputation as a place that does more than the usual to ensure you have a successful visit and they more than met my already high expectations, turning a very good visit into an outstanding experience, both solving problems and suggesting ways to maximize my time and enjoyment. The hotel really made a positive difference throughout my trip.

Hotel muito bom, com boa infra, café da manhã muito variado e com ótimos produtos. Vale a pena.

Great hotel, best in Santiago, awesome rooms, wonderful views, great staff, very good restaurants, everything perfect

The room was fine & the staff courteous, but - 1) Why are there no hooks to hang towels in the bathroom? 2) The Club Lounge was completely underwhelming. We were never offered a cocktail on either of the evenings we were there. In addition, on night 2 we arrived at 8.01 pm to find that there was no food on offer. Apparently it only offers food until 8pm - so why advertise lounge hours until 9pm? I'll never book a Club room with MO again.

Lovely pool area/grounds. Staff were very accommodating. Comfy beds.

Tudo perfeito, staff nota 10, quarto e amenities do hotel de primeira.

Very good

perfect hospitality here! We stayed at a club room, and the staffs at the club lounge were amazingly wonderful. I traveled a lot of countries (50+), but here is the best hotel experience ever

Excellent Stay and the staff is attentive and friendly. Thank you!

Most staff are absolutely superb. The pool area is without doubt a gem and an oasis in this beautiful city especially in the summer months. Rooms are huge and well furnished with lovely high pressure showers. Huge windows complement the rooms with amazing views of the snow capped Andes mountains. Breathtaking! Just two aspects let the hotel down from excellent to good. On check in, rather than provide a room immediately, the reception staff seem (as in many hotels) to wield too much power and make you wait until official check in time or even later! The hotel was definitely not full and these staff could easily have provided a room for us. In fact they stated they would e Mail me when our room was ready. They did not and when I asked about our room after the 3pm deadline, they manufactured a lame excuse about not contacting us! The other problem was carpet in our room(s) For a beautiful five star property, they were really dirty! We actually moved from one room to another because of this reason but the second room was as bad as the first! Please wash / clean the carpets. It’s not right or fair to your guests. Thank you.