マンダリン オリエンタル サンティアゴ

I know it is winter in Santiago.But it is hard to believe that the room was freezing (around 16 C) even the aircondition had been turned on into Maximum temperature for the whole afternoon. Furthermore, the hotwater in the bath room was not working. After claimed, the room service brought me a electronic stove finally. But didnt get hotwater until next morning. 5 star hotel? No way.

左右に隣接した部屋が補修工事中で、昼間は工事音がした。補修工事が終わったばかりだったのかも知れないが5日間宿泊した間に、お湯が出ない、ドアーロックが誤動作する、室内のリフレッシュがスキップされる等のトラブルが頻発した。ホテル内にレストランが3箇所有るがショップが全く無い。

チェックアウト後でも対応が素晴らしく、ストレスない滞在が出来ました。

家族利用しました。普通の4星といったところでした。他に泊ったホテルがよかったのでそう感じたのかもしれませんが^^; アメニティーは並ぐらいです。電気ケトルなし、シャワーは2ハンドル式のバスタブあり、ビジネスセンターやプリンターは無しですがコンシェルジュ宛てにメール送信すると翌日にはプリントアウトしておいてくれます。 お湯はいつでも出ました。電気ケトルこそありませんが、お願いすると間もなく冷めにくいポットにお湯を持ってきてくれました。ホテル内のレストランも結構おいしかったです。コンセントの数もけっこうあり、OA機器の充電には不自由しませんでした。 設備面の不足を細やかなサービスの充実でカバーしている感があり、とても好感が持てました^^

チェックインが17時になったのに謝罪が全く無かった。従業員教育を疑う。チェックイン時の従業員の不手際以外は総じて良かった。

予約してあった部屋を現地でクラブルームにかえたのでが、そこに常にコンシェルジュがいるので観光やレストランの情報、フライトの変更など気楽に相談にのってもらえべんりでした。 少し高くなりましたが、眺めもよい高層階でしたし、無料で毎朝そこでかなり充実した朝食をとれ、好きなときにお茶もできたので元を取ったように思います。 歩いていける距離にもレストランやモールもあり安全で便利な場所です。

ホテルの部屋がとてもきれいで、また、広くよかったです。 アメネティがホテルのSPAのオリジナルのもので、匂い含めとてもよかったです。 朝食が別ですが割高に感じました。ルームサービスが手ごろな値段でそちらを活用し、満足しました。

Em geral o hotel é muito bom. Entretanto, precisa de algumas alterações urgentes. A cama não é confortável. O colchão é muito duro e fora do padrão MO. A televisão do quarto é antiga e não tem acesso à internet ou aplicativos como Netflix ou Amazon. Um hotel padrão MO jamais deixaria esses pontos de fora. Pouca opção de restaurante. O italiano estava fechado, a degustação de caviar estava indisponível, e restou apenas a lanchonete do café da manhã. Staff bem treinado e muito cordial.

O que não me agradou foi não ter piscina aquecida. No nível do Hotel, acredito que nao deveria faltar e também no café da manhã, não ter espumante ( pecou nisso). Demais, nota 10

I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality.

El servicio espectacular y el personal muy profesional. Los cocteles a otro nivel Las habitaciones un sueño. Los restaurantes super lujo y la comida excelente. Servicio a la habitación muy eficiente. Unos de los mejores hoteles que hemos visitado sin duda alguna los recomendamos 100 por ciento!!!

Soy una persona descapacitada me traslado en un scoter no camino y no tienen rampa para bajar al área de picina ni silla para el agua como otros hoteles,me tuvieron que construir una rampa para el baño por lo demás todo excelente en general son muy profesionales en todo los aspectos 👏👏👏

Fantastisk hotel med gode faciliteter, beliggende i det bedste område.

Excellet service, personal Vicente is a excellent person and very professional, thank you

Excelente hotel. Atendentes super simpáticos e atenciosos, começando pela Agostina .

Por ser una cadena como mandarín, la recomendación sería alguna remodelaciones. Se quedó ya un poco antiguo.

Hotel staff thinks that they

The pool was a huge hit with the kids. Staff are amazing. Food options are too expensive for what they are, but the quality is at least excellent. Club lounge is worth it.

Very accommodating, attentive, and clean

Excelente estadia e incrível experiência!!! Serviço de ótima qualidade e todos muito educados. Piscina maravilhosa e café da manhã e comida muito saborosas e com muita variação.