Mandarin Oriental, Santiago

Hotels
9.0
/10
Exceptional
835 reviews

What Guests Say About Their Stay

Francisco
10.0
/ 10
In my opinion this is the best hotel in Santiago. Rooms are large with stunning views of the Andes mountains. Well kept facilities, well trained staff and a terrace/pool area that’s a true oasis in a very busy city with warm temperatures 9 or 10 months of the year.
Jason
10.0
/ 10
Fantastic experience. Everything about it including the walkability to restaurants and shopping. Camilo at Concierge’s was fantastic helping me with my wine tours. I will return!!!
Chong
10.0
/ 10
Excellent. Living up to its name and standard as a mandarin oriental. Gym was perfect although if the gym have some kind of facing will be nice apart from that amenities, food selection, near to shopping etc all you could expect of a 5 star hotel
In the Area
See Map
Kennedy Avenue #4601, Las Condes, Provincia de Santiago, Región Metropolitana de Santiago, Chile, 1025

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Mandarin Oriental, Santiago is located in area / city Las Condes. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mandarin Oriental, Santiago

Kennedy Avenue #4601, Las Condes, Provincia de Santiago, Región Metropolitana de Santiago, Chile, 1025
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Location


Mandarin Oriental, Santiago is located in area / city Las Condes.

About Mandarin Oriental, Santiago

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Mandarin Oriental, Santiago exclusively for you.

Mandarin Oriental, Santiago is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Mandarin Oriental, Santiago.

All facilities in Mandarin Oriental, Santiago

Others Mandarin Oriental, Santiago
Others

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference center
  • Business center
  • Conference rooms
  • Computer station

General

  • Parking
  • Smoking area
  • Banquet
  • Ballroom
  • Terrace

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Safety deposit box

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Beach umbrella
  • Garden
  • Outdoor pool

Transportation

  • Limo or town car service
  • Ski Shuttle (Surcharge)
  • Area shuttle with surcharge

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Mandarin Oriental, Santiago

Important Note
  • Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses solar energy, plus eco-friendly cleaning products
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mandarin Oriental, Santiago
310
Number of floors in Mandarin Oriental, Santiago
22
Another facilities in Mandarin Oriental, Santiago
Laundry service, Tours, Multilingual staff, Wedding service, Luggage storage

Frequently asked question in Mandarin Oriental, Santiago

What are available facilities at Mandarin Oriental, Santiago?
There are top facilites at Mandarin Oriental, Santiago such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mandarin Oriental, Santiago?
The standard check-in time at Mandarin Oriental, Santiago is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Mandarin Oriental, Santiago provide breakfast?
Yes, Mandarin Oriental, Santiago provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mandarin Oriental, Santiago?
Mandarin Oriental, Santiago is a 5.0-star hotel.
How many floors does Mandarin Oriental, Santiago have?
Mandarin Oriental, Santiago has 22 floors.
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More Reviews from Other Guests in Mandarin Oriental, Santiago

9.0
Exceptional
From 835 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mandarin Oriental, Santiago

Number of reviews per page
20
40
Top reviews
Francisco
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

In my opinion this is the best hotel in Santiago. Rooms are large with stunning views of the Andes mountains. Well kept facilities, well trained staff and a terrace/pool area that’s a true oasis in a very busy city with warm temperatures 9 or 10 months of the year.
Ana Carolina
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible staff...rude, impolite. Worst check-in in my life.
Lizzette Yolanda
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent service ; beatiful and great hotel !
Jason
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic experience. Everything about it including the walkability to restaurants and shopping. Camilo at Concierge’s was fantastic helping me with my wine tours. I will return!!!
Chong
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Excellent. Living up to its name and standard as a mandarin oriental. Gym was perfect although if the gym have some kind of facing will be nice apart from that amenities, food selection, near to shopping etc all you could expect of a 5 star hotel
Axel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very convenient location. Beautiful views to the mountains
Mark-Joseph
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Zero upgrades offered. I asked hotel check in occupancy and was told “less than half”. I asked for a high floor; I was told any and all upgrades are saved for guests that book directly with the hotel. Sad, as I lived the brand. But felt like I was told “I am not good enough for them”. But hotel was well maintained. Food options were above average. The best part of the hotel was the bell staff, as they made an amazing first impression.
Read More
Richard
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Yours is one of the best 5* hotels I’ve ever stayed in, and I’ve travelled the world over my 70 years and stayed in many, many famous establishments. What makes you really special is your staff; they’re simply perfect. I’d like to single out Valentina and Diego in the Club Lounge, who were simply fantastic. Congratulations to you all; I’m sure I’ll be back 🙏
Read More
Maria
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Elevator operation was spotty, the card didn't always work and you have to switch elevators. Breakfast could be included like other 5 star hotels in the area. The view was beautiful but the room smelled funny and not fresh.
Carlos Humberto GIgoux
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Mountain views and transport access
Edward
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Fantastic experience. Staff were so kind and made a real extra effort to celebrate my birthday. Great food. Just a notch above in every area!
Andres
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Very pleasent stay indeed!Very kind and helpful club lounge staff , unfortunately the club lounge was at all times rather noisy due to the presence of noisy children; whereas the club lounge should be a retreat of quietness and a relaxing and peaceful environment.The lack of a steam bath and dry sauna at the gym area is very disappointing.Please do improve the variety of available pillows.
Read More
Juan
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Service was great and room was awesome, specially the views and bathroom The fact it doesn't have a proper spa and pool was freezing is the reason of erasing one star
Matias
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice building
Maria Valeria
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great place and service
Aria
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Absolutely unsurpassed service - from the moment we reached the hotel to departure, seamless customer first service that made us feel so valued. Beautiful room with huge windows, thoughtful turn down service with touches that I hadn’t experienced in other hotels, one of the best hotel breakfasts that I’d ever seen, gorgeous communal spaces and a well-equipped gym. Highly highly recommend.
Read More
Albert
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent place to stay
Danette
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Fantastic hotel! Beautiful property! Very nice and clean rooms with amazing floor to ceiling views! Top notch service. Excellent room service and restaurants on property. Francesca and Kimberly were extremely helpful.
Cecilia
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Just perfect
Andrew
icon-Leisure
Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Mandarin Oriental, Santiago

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 835 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mandarin Oriental, Santiago

Number of reviews per page
20
40
Top reviews
Francisco
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

In my opinion this is the best hotel in Santiago. Rooms are large with stunning views of the Andes mountains. Well kept facilities, well trained staff and a terrace/pool area that’s a true oasis in a very busy city with warm temperatures 9 or 10 months of the year.
Ana Carolina
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible staff...rude, impolite. Worst check-in in my life.
Lizzette Yolanda
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent service ; beatiful and great hotel !
Jason
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic experience. Everything about it including the walkability to restaurants and shopping. Camilo at Concierge’s was fantastic helping me with my wine tours. I will return!!!
Chong
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Excellent. Living up to its name and standard as a mandarin oriental. Gym was perfect although if the gym have some kind of facing will be nice apart from that amenities, food selection, near to shopping etc all you could expect of a 5 star hotel
Axel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very convenient location. Beautiful views to the mountains
Mark-Joseph
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Zero upgrades offered. I asked hotel check in occupancy and was told “less than half”. I asked for a high floor; I was told any and all upgrades are saved for guests that book directly with the hotel. Sad, as I lived the brand. But felt like I was told “I am not good enough for them”. But hotel was well maintained. Food options were above average. The best part of the hotel was the bell staff, as they made an amazing first impression.
Read More
Richard
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Yours is one of the best 5* hotels I’ve ever stayed in, and I’ve travelled the world over my 70 years and stayed in many, many famous establishments. What makes you really special is your staff; they’re simply perfect. I’d like to single out Valentina and Diego in the Club Lounge, who were simply fantastic. Congratulations to you all; I’m sure I’ll be back 🙏
Read More
Maria
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Elevator operation was spotty, the card didn't always work and you have to switch elevators. Breakfast could be included like other 5 star hotels in the area. The view was beautiful but the room smelled funny and not fresh.
Carlos Humberto GIgoux
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Mountain views and transport access
Edward
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Fantastic experience. Staff were so kind and made a real extra effort to celebrate my birthday. Great food. Just a notch above in every area!
Andres
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Very pleasent stay indeed!Very kind and helpful club lounge staff , unfortunately the club lounge was at all times rather noisy due to the presence of noisy children; whereas the club lounge should be a retreat of quietness and a relaxing and peaceful environment.The lack of a steam bath and dry sauna at the gym area is very disappointing.Please do improve the variety of available pillows.
Read More
Juan
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Service was great and room was awesome, specially the views and bathroom The fact it doesn't have a proper spa and pool was freezing is the reason of erasing one star
Matias
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice building
Maria Valeria
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great place and service
Aria
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Absolutely unsurpassed service - from the moment we reached the hotel to departure, seamless customer first service that made us feel so valued. Beautiful room with huge windows, thoughtful turn down service with touches that I hadn’t experienced in other hotels, one of the best hotel breakfasts that I’d ever seen, gorgeous communal spaces and a well-equipped gym. Highly highly recommend.
Read More
Albert
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent place to stay
Danette
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Fantastic hotel! Beautiful property! Very nice and clean rooms with amazing floor to ceiling views! Top notch service. Excellent room service and restaurants on property. Francesca and Kimberly were extremely helpful.
Cecilia
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Just perfect
Andrew
icon-Leisure
Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality.
Read More
Number of reviews per page
20
40