清潔感がありレストランのメニューの豊富さ スタッフの明るい雰囲気などとても満足です。 以前来た時にはお土産を買える店があったが 閉店していた点シャワーの水圧が弱い点は少し残念と思いましたが、総合的に良かったです。

入り口のドアとbath room につながっている大理石の床が濡れていることを知らず、妻が滑って転び、両肘、脇腹それに頭部を打ち、痛みを感じている。　Hotelにreportして、部屋に調べに来たが、エアコンからの水がこぼれてきたのが原因だと言って、それで終わりになってしまった。　その後特に左肘の骨が痛み出した。帰国後病院で調べてもらうつもりだが、診察費とか治療費を請求できるのでしょうか。

改装工事中 ビーチベッド、どこまでが自分のホテルのものなのか使用してよいのかわからなかった しかしとても綺麗で素晴らしいホテルでした

ホリデーシーズンでもあったためか、希望したレストランが利用できない日があったこと、海があまりきれいでなかったことを除けば満足でした。お食事はとても美味しいです。海には入らなくても、プールサイドでのんびりできます。部屋からの景色も、芝生のお庭とヤシの木の先に海が見えました。総合的に満足です。

浴槽付きと予約に書いてありましたが、シャワーだけだったのが、残念でした。それ以外は、部屋も広く、清掃も行き届いており、景色もよく、快適に過ごせました。アメニティの質も良く、wifi環境も良かったです。

ルームサービスの対応がとても遅い。 プールでのタオルを利用する手続きが煩わしい。 キッズ用のスペースがあるファミリールームは使い勝手がよいです。

チェックインの時もフロントにほかのスタッフがいたのにもかかわらず待たされました。かなり待ってからの対応は良かったのですが、その後通りがかりのスタッフに挨拶しましたが無視されました。値段の割にお部屋も期待していたほどではなく、スタッフの愛想の面でもほかの宿泊施設の方が良かったです。

空港へのタクシーを前の日に頼んだが、来ない。

スタッフの対応仕方が最高。

We have stayed in dinner around three times this is our first time at the Sofitel it is by far the best resort on the island restaurant options are great swimming pool is fantastic amazing atmosphere everywhere you walk can’t wait to go back

Staff at check in - Andrew and Milli were exceptional.

All excellent. Staff does need to add ice packs for severe edema incidents for guests coming off flights. (11 hr flight, both legs- extreme swelling, staff graciously and promptly made ice packs with plastic gloves. Subsided by day 2. Had a great time. TY . Store should also offer nude compression socks for these incidents...:))

Second visit here and more impressed than the first time. Great facilities; very clean and well maintained; restaurant / bars options are very good; but mostly the staff - the level of service and care is exceptional. Will certainly return for a third visit!

We stayed in the Waitui rooms. Our room had a lovely view onto the gardens and beach. The staff were very friendly and helpful. The minibar was re-stocked every day and it was easy to 'trade' any items at the trade shop each day. We enjoyed the drinks and canapes each day. The pool area is beautiful, we wish we could have stayed longer!

Mixed emotions. Overall our stay was good. The pool was great and the inflatables and the addition of the slides was very popular with our kids. Stand out were the many options for dining giving us plenty of variety while we were there. Housekeeping was also very thorough and everything felt very clean. Kids Club was great and the in-house spa was incredible. Most of the staff were amazing and personable however we did have some issues including with a particularly rude staff member in the cafe which soured our experience unfortunately. There was also a mix-up at one of the restaurants, forcing us to squeeze 4 people onto a table for 2. And on another day, housekeeping did not service our room until after 4:30pm. While they did take the time to listen to our complaints, management were very slow to act and didn't provide any consolation until we escalated the issue and demanded a course of action. This was our third time in Fiji but our first time at the Sofitel. Our two previous stays at the Sheraton were without any issues or complaints. The Sheraton seem to be a little more onto it and their resort is just a touch more opulent with more retail shops and facilities. Not sure if we'd stay here again. Will probably go back to the Sheraton (or try the new Sofitel that's being built next door...)

Overall best hotel I’ve stayed in, we will be back, love the Fijian culture!!

The property was beautiful, and the staff was phenomenal. Friendly, and always remembered our names. We enjoyed our time there

Overall all rating 10. The hotel staff was very !friendly.

We had a fantastic stay at Sofitel Fiji Resort. Fantastic clean rooms and facilities, good food, and friendly staff. Our kids especially loved the incredible pool!

We enjoyed our time at Sofitel. It is a beautiful resort, the restaurant are excellent. We loved dining at Koko’s. The food there was absolutely amazing, and the cocktails were the best!! My only disappointment was, if you have a late flight they allow you to continue to use the pool area, which is great…but they don’t have a place where you can get cleaned up after you’ve checked out. The construction noise is a little loud too. Once that is done I’m sure it will be amazing! The staff were also very friendly and helpful. Overall would recommend this hotel.