We have been for several years and the rooms in the reef are showing their age. The tvs, tech and furniture are all 20 years old… The other thing for anyone to know is that the prices here are high and then 25%is automatically added for vat and 15%gratuity… All that said- we keep coming back and the kids love it!!

Staff was always friendly, respectful and helpful. Room at the Reef was clean and as advertised !

Great rooms and beautiful, convenient property

The resort was gorgeous, clean and well-kept. The room was comfortable and clean and spacious. The ocean view from the 20th floor was amazing. The small kitchen amenities were excellent and served the purpose of most breakfasts for the family with a small fridge, microwave, cook top with frying pan and pot, blender and dishwasher. The staff were helpful and courteous and safety was never questioned.

Location to the beach.

Was locked out of room for 2 hours Staff was unhelpful

the room was clean, the staff was kind, the property was well kept

The staff were all friendly and helpful. The rooms were all well appointed and clean. The amenities were plenty to keep us and our 2 teenage boys occupied. Beaches were beautiful. The shuttle was not always timely, but they were free of charge. The restaurants were numerous, but the food was just OK at some of the restaurants we tried. Everything was very expensive, but its expected at an island resort. We would definitely return.

My main issue the entire stay was the room. My shower and toilet did not work properly the entire time for my stay, maintenance came 3 times trying to fix the issue and did not. Not being able to shower and have the toilet sound like it was overflowing was not ideal

Ok, should have stayed at the Coral or the Royal, those are better choices

Great resort, staff, and overall a wonderful experience for my son and I. He enjoyed the kids club as well.

Yes amazing staff. Room is dates but clean

Infraestructura espectacular de todo el resort

Great service ,Hotel staff are friendly and helpful. Beautiful place to stay with family. Lots of kid friendly activities.

Most staff very friendly. Checkin person not so much and gave no information nor let us know our room was ready. Issues with water pressure noises at night and some shuttle issues as well. Stayed in The Reef but will probably go back to the Royal Towers. Food and drinks were great!

Amazing staff, beautiful facility!

Some restaurants were uncomfortably cool. There is no drinking water available in room or on each floor.

Great as always!

Very nice clean rooms & friendly staff.

All around BEAUTIFUL resort!!! Everyone was extremely helpful and friendly. Shuttle bus was very convenient and runs all hours with minimal wait times. Can’t wait to go back!