The hotel lacks soft close doors meaning doors slam all night long. The pillows had separated and felt like sleeping on clumps of cotton wool. My partner is a pest controller and found they have a problem with carpet months after finding two in the bedroom on entry. We left early and didnt stay the second night.

Amazing pubs and restaurants

Having sold this hotel to clients in the past, I was looking forward to staying at this hotel but I was disappointed. On arrival, I found the checkin process very transactional, zero warm welcome and no enthusiasm. I had requested a dinner reservation via email but as I didn’t have a response, the receptionist suggested I went to the restaurant myself, I suggested she called for me! My room was clean ish but standards could be improved. My room wasn’t serviced so this was annoying after a 12 hour day out. I explained to reception and received another transactional answer with an edge of sarcasm. The staff in the restaurant are very good. Food is ok and a good choice.

Fabulous hotel and staff a hidden gem

There was a pool, sauna and steam room. I went with my 12 year old and there were times kids could use these facilities (and the seating area outside the pool), these were 9-10 and 2 hours (think it was 4-6pm). Under 16s not allowed in the heat rooms. Got towels given to us at the pool to use. Overall a great stay, nice food and kid friendly.

Lovely stay with beautiful view.

Great place to chill out and relax

Room was small but fine for a short stay

Very corporate. Premier Inn and Travelodge do it better. We did complain about the quilt and it was replaced. Expect better quality bedding - lumpy pillows and duvets should not be allowed. Poor taste in bedroom art - who wants to wake up to bugs?

Stayed here before and took my parents to enjoy the hotel and spa too. We all had a lovely time and great food

Friendly staff very good food

Hotel is tired. Staff lovely. There isn’t much to do locally so you need to jump into the car for food options as there is only one restaurant open.

confortable stay, room has everything you need

100% excellent stay. Great Shopping Centre next door including a range of restaurants. Skybar at the hotel beautiful with gorgeous views. Breakfast excellent. Fabulous stay, highly recommend.

The Horwood is in a lovely place ' with good air to breath' but bedroom has no Air conditioning and only provided fan. The only place with air conditioning is the Bar and the drinks are very expensive. It good for winter holidays but not summer for me and wife. If all room has air-conditioning ': then excellent

Okay hotel. Hotel was clean, staff friendly. Grounds very disappointing and lack of air con in suites was a real struggle in the heat.

Absolutely beautiful hotel. The staff were exttremely helpful and kind. The grounds tk the hotel was absolutely stunning and staff really made this stay special for my wife's birthday. When we arrived they were kind in upgrading us. The food here was excellent, in particular the roast on Sunday. The spa was also excellent, it was very quiet most of the time and it has a great pool, jacuzzi, steam room and sauna, all of which are included in the price of the room. We had an amazing stay and will come back. Thank you, everyone for a great stay.

I have a wonderful and amazing experience

Comfortable clean rooms with everything you need and good restaurant.

The rooms look much better online as than it is in real life very basic