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Lovely Hotel. Staff polite & breakfast exceptional

Shower temperature couldn’t be adjusted, shampoo/shower gel bottle were almost broken.

Tried to arrange everything in advance for a stay with my mum, who has mobility issues. Staff were very accomodating, however, everything was a little further away than they made it out to be. Which did cause some issues. Fine if you are a wheelchair user, but my mum uses crutches to get around. It was not that easy for her. Rooms are very basic, for the price and the attraction of "Horwood House". Be careful, the beds are on wheels, which surprised my mum, as she almost fell off. They are also pretty firm matresses, not the most comfortable night I've ever had. I also had a dripping noise all night in my room, that sounded like the buildings heating. The pool/spa was lovely though. Not many changing facilities, so queues happen often, but it was nice and modern and clean. Dinner at Harrys was excellent. Fresh, hot and delicious. Be aware the cocktails are very expensive though. Breakfast was a disappointment. Definitely not worth £20 per person. I know its geared up for wedding parties/conferences, but the quality was so bad and nothing was as warm as it should be. The staff however, are amazing. They were so accomdating, friendly and willing to go over and above. This ranges from reception, to the staff at Harrys, the Spa and 1911 for breakfast. The staff truly made the visit special, even if some of the other stuff was a disappointment.

Always excellent

Great facilities and grounds , clean room and friendly staffs

The spa area was more like a public swimming pool. Cramped, noise and dirty. Not a relaxing spa break hotel for sure!

Spa was nice a little busy but not overwhelming. Bar staff could show a lot more courtesy and some general hospitality. We were left just standing at the bar for 5 minutes without even being acknowledged until one of the waitress came off the floor to take our order, felt slightly uncomfortable like we weren’t welcome.

Amazing customer service, Great food and very clean environment. 100% recommendation

A modern bland extension to a country house. Room was unremarkable. Bathroom was disappointingly shabby. Bar and restaurant were ok, but nowhere to sit at the bar, I could only sit at a dining table set for dinner when having a drink at the bar. It was not comfortable and gave the impression I was encroaching on dining space. Staff did not come and clear table either. Overall disappointing. Looked nice in the pictures but the experience did not match it.

We were attending a wedding

Lovely spa, great staff lovely place to stay

Everthing was amazing i loved it

The staff were fantastic very friendly and attentive. The spa was really lovely and well run The grounds round the manor house very well looked after and make a very pleasant walk

Everything was smooth and comfortable, nothing was too much trouble. Very relaxing

We loved this hotel. It was great value- we thought it was an amazing breakfast at £15 ppn, which was well cooked, plentiful and varied. The room was spotlessly clean and the bed was comfortable. We requested a quiet room and that's what we were assigned and we were very happy with it. The staff are super friendly and we thought the reception staff were incredibly helpful. The atmosphere is relaxed and the decor is beautiful. We loved the spa which was squeeky clean and my husband said the gym was well equipped. We are looking forward to returning in better weather to enjoy the outside space. Thank you

The location and grounds were beautiful. The staff in the restaurant for our evening meal were very accommodating of my children allergies and staff in 1911 for breakfast were also very considerate and accommodating. Both made eating out with multiple allergies easy.

It was clean staff was helpful

Lovely hotel. Great food and facilities. Highly recommend

Was nice to see a dog bed, bowls and a treat for our pooch!

The location was fabulous, stunning house and grounds to walk around, the suite was clean and spacious. My husband and I had a restful sleep…we didn’t try the spa as we were too tired after a long day however it looked good! Parking is always important to us and as with everything thing else this was great too! Genuinely couldn’t recommend enough.