Horwood House Hotel

We didn’t check in until 10:30pm. Went to bed appx 12:30pm. The maids were loudly cleaning a room next door to us at 7:30am. Vacuuming clanking glasses etc slamming doors in the hall outside our room. We didn’t sleep at all from noise above us and outside or next to us Room 172. Thin walls. Also the blinds didn’t keep the room dark so there was light pollution which woke us up. There is no individual room temperature control like an ac fan or anything to prevent noise pollution from neighbors upstairs. It felt like we were in a giant bathtub with people clanking around us. We also paid for a garden view room but were not facing any garden. Towels were scratchy.

Bed

Check in was quick, staff who checked on in was friendly and happy . Room was spacious and spotless. Overlooking the entrance as requested . Thank you

Not a couples country house hotel. Perfect for corporate conferences but soulless.

Clean room, nice staff. But no jacuzzi, small pool , changing rooms and shower quite inexistent

The room was clean, no problem with that. The cleaning staff was lovely. Iasked for more water and refills tea, w

An enjoyable couple of nights. Great value for money. The room was spotless and had all we needed. The pool and spa an extra bonus. Breakfast was varied and plentiful. Staff friendly and helpful.

We had a fabulous time except the last day at the Harry's , dinner was good but the service was not up to the high standards. I have to go to the bar for my drinks and no one paid any attention I felt very offended. Spoiled my evening with my wife a bit . One of the lady mid 40s who served us for very friendly you need more staff like her

Don’t be fooled by the sight of the beautiful manor house and the sweeping drive. Its little more than a very ordinary hotel.

Great room, lovely staff, loads of great facilities l, overall lovely place to stay.

Room very nice with lovely views.

A warm welcome, excellent staff and great food

No night bar and gruff staff

Room clean and lovely modern decor. Bed huge and very comfy. Breakfast was great. Dinner was unfortunately over priced and service very slow. Shame as everything else was spot on. The hotel grounds and scenery are amazing.

Room was clean and well presented.

Lovely hotel, excellent restaurant and bar areas. The room was clean, spacious and comfortable. Our only issue was noise from the connecting room next door however reception were fantastic and confirmed our neighbours had checked out already and that they would take the room out of service for the second night. We couldn't have asked any more.

Great barstaff, very friendly staff but the bathroom was small

First room was freezing cold and filthy. Also not at all like the pictures on the website, very dated. Radiators had been turned off. I took photo's of all of the dust, cobwebs, dead insects and the filthy carpet. Hairs on the sheets. Turning on the radiators triggered the fire alarm! Several fire alarms later ( and having to stand outside in the cold) they decided to move me to another room. Much better decor, but sadly still the poor housekeeping standards. More photo's taken of dead insects, dust and....when I unrolled the saftey bath mat, brown water poured out and it stank and was stained. The lack of basic cleanliness put me off going to the spa, so I have no idea how good or bad that is. The bed was very comfortable, though. One of the reception team was nice - other people on that team need to up their game as their attitude was borderline rude. Also had to cope with drunken guests shouting until 3.a.m. in the morning! I was exhausted, which ruined my weekend as I had booked tickets to a local event the following day. You'd have to pay me to go back there. Certainly NOT a relaxing country house/spa hotel. Nowhere near 4* standard of housekeeping ( or decor in the 1st room) Ironically, there must be a septic tank or similar somewhere close to the entrance - so you are welcomed by the smell of its contents as you turn towards the hotel. Despite the beautiful tree lined entrance, it stinks! Sums the place up in my opinion!

A lovely hotel, the staff were very helpful and polite

Although a functional, corporate feel to the hotel, the food and service has been excellent. Would certainly stay again.