This was the worst hotel. After checking out, I remembered that I had left my portable washlet (an electric device for washing your bottom when you go to the toilet) in the bathroom, so I went in 3 hours later and told the front desk, but they said they had thrown it away. I had left my suitcase at the front desk when I checked out to go shopping, so I can't believe that the front desk clerk threw away my forgotten item, knowing that I would definitely come back. And what's more, it was a portable washlet, which is essential for Japanese people when traveling and when they go to the toilet. And one more terrible thing. Only cold water came out of the shower. The lowest temperature was 8 degrees. It was freezing. I can't believe it. The front desk clerk was also unfriendly, and I will never stay here again.

The room was small but clean. Service was excellent, and the hotel is extremely eco-friendly. Every morning there was a goodie bag left at our door with pastries and waters. This was a very nice touch! We also enjoyed the 24-hour coffee nook.The location is FABULOUS - directly across from the entrance to the Plaza Mayor. The only issue we had was the noise of the water system, which seemed to be right next to us. It was loud when other guests used the shower. I would definitely stay here again. The hotel exceeded our expectations for the price.

Real good, well located.

Excelente absolutamente todo, hasta el detalle en una bolsita con mensaje por día con una botellita de agua y pan. Me Encantó

Excelente opción, buen precio y en el corazón de Madrid, personal muy amable y atento, sin duda lo recomiendo

Son muy amables y el café, el té y la fruta disponible 24/7, excelente. Muchas gracias!!👍

Gran lugar y muy accesible para moverse a varios puntos de interes

I just stayed for the night and it was exactly what I needed. The single room was easy, with a small amount of steps to the lift, for those with heavy luggage.

Very good location. Very nice and spacious rooms. Sadly no elevator in our room so make sure you have muscles and can carry your luggage through stairs. Noisy.. can hear the other room partying and talking.. had to turn our tv whole night to drown out noise from outside.

Excellent location, and the staff at check in was amazing. Our room was difficult to access with many flights of stairs up and down to a first floor room to navigate the unique layout. Not a problem other than at check in and out when we had our heavy luggage and an elevator was not an option. We reserved and got a “family room” to sleep three. The beds were very comfortable but the room was small and odd shaped it was hard to walk last one bed to get to the others and had not enough space to open up suitcases or drawers to store clothes. I think the unique layout of the building has made for odd room setup. I love how conscious B&B is about conserving towel use and plastic room keys, digital locks made it easy to not get locked out. Overall, greet staff, great company, this building is just a challenge.

Unusual property, digital check in and a somewhat difficult code to open the room door in the dark and the stairs are funky but the price to amenity ratio is very good

Hoteles B&B siempre siempre calidad y precio

Excellent location. nice and clean bed. A cute breakfast package delivered to the door every morning.

Nice rooms & clean. Nice touch,pastries & waters every morning by your door

Localização ótima, limpeza, pessoal educado, um cafezinho 24 hs perfeito.

Muy buena ubicación, personal muy amable, cama muy cómoda, muy limpio, habitación muy reducida y sin accesibilidad a personas con minusvalía o necesidades específicas (silla de ruedas, carricoche, muletas,...)

A localização é ótima , são extremamente gentis , deixam café , chá , bolachas e frutas 24 hs de cortesia para os hóspedes , e todos os dias deixam na porta do quarto água e doces . Indico e voltarei com certeza .

Excellent location with Plaza Mayor within feet of the front door. 24 hour coffee station was a nice touch. Small, but clean room. Our only concern was housekeeping entering our room multiple times one afternoon after our room was cleaned. We had the Do Not Disturb sign on our door and she entered it anyway. Reception could not give a reason why. Besides that, it was a great stay.

Excelente hotel. Ubicación, atención del personal de lo mejor. Las habitaciones muy bonitas y limpias. Solo considerar que tiene escaleras para ingresar a las habitaciones.

My daughter and I thoroughly enjoyed our stay and the staff were so incredibly welcoming and helpful throughout. The room was perfect, very clean and comfortable and the daily breakfast pastries and water left on our door every morning were a lovely treat. The coffee corner was a nice spot to sit in and enjoy a coffee and snack too. The location of the hotel is also perfect for exploring and easy to walk around and to access the metro, buses and trains. Thank you for making our stay so enjoyable we will definitely be recommending your hotel!