The room is spacious and the location is good. The staff is friendly.

友人と２人で３泊、リーバービュースイートに宿泊しました。空港からは、タクシーで１０分ほどです。少々古い田舎のホテル、といった雰囲気ですが、なんといっても、広いです！廊下も幅広く、泊まった部屋も、２ベッドルームで、それぞれに、キングサイズベッド。それぞれに、空調が付いていて、クローゼットも２つ。ゆったり過ごせます。ホテルの立地も、町のど真ん中です。すべての設備が古く痛んでいます。また、スタッフが、どの人も親切で丁寧です。空調の使い方が分からなくて部屋に来てもらったり、レストランを紹介してもらったり、訪問先の予約をしてもらったりしましたが、どのスタッフもにこやかに世話を焼いてくれました。テラスにも４人掛けのテーブル・椅子があり、夏ならここでビールを飲んでも良さそうです。川の手前に道路がありますが、車は少なかったです。

スタッフがとてもfriendlyで、部屋もとても清潔感があり、すてきなホテルでした。 ただ、お風呂が故障しており、修理をしてもらいました。ですが、対応も迅速でよかったです。

The room standards have dropped but is not reflected in the prices big prises younger two staff members really friendly

Could use a better cleaning and update the hotel

Room was not what we booked. Had 2 queen beds, Not a Queen and 2 singles as we required. Room was clearly not cleaned. Fat on surfaces, and rangehood. Stains on the fridge, dirt on the floor and table. Floor sticky. The couches had hair and crumbs very obliviously on them. Room smelt like damp carpets. Shampoo seal had been opened by previous guest Final straw was that one of the beds had been previously slept in! We complained and suggested we cancel the booking and they refund. They eventually agreed. This has not yet been processed as the Hotel cant be contacted.....

The room was clean and spacious.

This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated!

Loved our apartment, having air con in both bedrooms was a life saver. Stay were very helpful and friendly. The pool was excellent.

Parking was easy

First room was not cleaned properly. The second room was a lot better and ideal for me and me whānau. The receptionist was a great help!

Staff courteous. Room looked nice. One bed I was unsure if it had been made with fresh sheets. Fridge had nit been cleaned out from previous guest. Mismatched crockery and cutlery. Would have expected better for the cost

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Everything was great. Especially liked the toiletries. Spacious and a comfy bed.

What is a nice place to stay very easy? Close to all Shops fantastic swimming pool if you’d like to swim clean and tidy. value for money

Unfortunately, our stay had several issues. Parking was very poor, and the room was extremely noisy. Not all curtains were present, which affected privacy. There were also belongings left behind from the previous occupants, and the bath was extremely dirty—we had to clean it ourselves, and the cloth turned brown. The plunge still contained half-made coffee from a previous guest. Additionally, the room window would not close due to something being stuck in it, which we had to fix ourselves. On a positive note, the staff were generally friendly, especially the older male porter, who was very helpful and pleasant.

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Shower leaking onto floor, towels used to mop up but not replaced. No coffee sachets on arrival however replenished after a phone call to advise. Kettle not working but again replaced. Room very tired and in need of a refresh but staff very helpful and polite. Pity no restaurant facilities.

Quiet and the running water from the pool made it feel like we were far away

Nice stay, horrible stench in the hallway