These are privately owned apartments. Each suite is only managed by the on-site Management team.
We booked a 2 bedroom ocean view and were assigned a 9th floor room. The view is excellent from this floor.
This suite is in need of renovation. The carpets are stained all over the suite to the point that there is a grey border along the baseboards. This carpet is loose from age. The sofa is dirty and broken. There is no air conditioning in the living room/kitchen/office area.
We asked to be moved and were reassigned to the 4th floor. That suite had been previously updated. The carpets were cleaner and newer as was the furniture.
In both suites, the kitchens are original and are in need of renovation. The cabinets were beginning to falling apart in the most frequently used areas. The upper dishwasher rack in the 2nd suite was broken and inoperable.
Both suites as well as the hallways etc need to be cleaned. The walls, doors and high touch surfaces are dirty.
The staff are very friendly and when we politely asked for a different suite they were helpful.