I checked in at 2pm on a Saturday and there was no staff there, the front door was locked and I couldn't get to the front desk. I called to ask but they couldn't get to the front desk. They didn't understand I was outside and kept asking me the safe number even though the key was in the safe. Really annoying.

My 11year old son and I stayed the Grand Apartments for two weeks to go to English conversation school in Gold Coast. It has a nice kitchen, comfortable living room with two sofas and a big balcony with beautiful partial ocean view. I had to work with my PC on ZOOM during my stay, but no problem with wi-fi. Since it's reception closes after five, I had to call its support desk to get little information which was sometimes difficult, because calling in English can be hard for non native speakers. The guy on the phone wasn't very supportive. On the other hand, ladies at the reception were super nice and willing to help me which I appreciate it. Overall we had a wonderful time. We want to stay there again!!

An Amazing Stay at the Grand Apartments, the view was Best Ever, so calming and relaxing. We will certainly return. Thank you soooooo much to All concerned. Best wishes.

Handy, very clean, good staff

Yeah it was good

Enjoyed the stay in the 3 bedroom penthouse would book again. Highly recommend

We loved staying here - great location - very comfortable room - easy access to everything we wanted - will definitely stay again

Excellent facilities, friendly staff and amazing views.

The view from our room was awesome. We really loved the whole experience. The kids love the pool and very convenient as the lagoon is just across from the apartment. The only let down is that there's no aircon in the bedrooms as we have to use the fan to blow cool air into our room. The sliding is really hard to open to go in the balcony it keeps jumping off its track. But other than that we were happy and relaxed with our stay.

Overall good clean property for the family. The common property facilities were great. I would be knit picking if I were to mention anything negative about my stay. I would stay again.

Nice clean apartment , lovely spa and pool area. Great spot to stay with kids opposite lagoon and plenty of dining options.

Property was perfect location! Beautiful views…and great feel. On a whole quiet…except on the weekend when the Bar gets a little rowdy! But you get that. Pool perfect temperature. Walking distance to good food…and short drive to shopping centres! Would stay again in a heartbeat! Might just add the bathroom sink is very slow draining…might need a declog…but that the only negative!

Great area with plenty of dining options & fantastic for walking. Unit was a little tired & had an unusual smell which we alleviated with some good quality spray we bought. Staff friendly & accommodating. Free parking was a real bonus. We would definitely stay there again.

I booked this for my family of four for days based on reviews but I am happy and will not come back again. On the day of check in, the lady at the reception was on the phone talking to someone, she didn’t even greet me and I was waiting for about five minutes until she finishes her call and got my keys. The unit is spacious but dusty everywhere. For four days and four persons they provided only four bath towels, no hand or face towels. We have brought all our toiletries so that’s not problem to us but everything else was provided very minimum and need to buy if we need more. I have stayed in some roadside motels and they had better facilities & amenities.

The hotel is on the esplanade close to reasonably priced restaurants and an excellent fish and chip shop ,which feeds the pelicans every afternoon at 1:30 We had a terrible "pub" meals roast of the day lamb was poor ,huge amount of chunks of meat almost inedible The main problem for me was I have a walker and there are no ramps except through the pub dining room or through the car park to access the outside.The lady at reception was quite aggressive when I mentioned it ... not the hotel's responsibility to have a ramp. When we arrived there were poor directions as to facilities eg how to work fans,and we were not supplied with sufficient dishwasher powder or garbage bags.

Nice views Comfortable amenities

Great staff, easy checkin, magic views, clean apartments.. Aircon n TV remotes flat...

The beds were too hard for us, bedroom was cold.The area of the room was very spacious for the wheelchair and wheelie walker for my husband.

Great to sitar at

The location was perfect and the staff friendly. It has great breakfast/dining options all close by and walking distance. My only feedback there was no quilt on the beds and the thin blankets provided was not ample especially in winter time. Otherwise everything was excellent!