プエルトナタレスからバスで国立公園管理局まで3時間、さらにそこまでホテルからピックアップに来てもらって、とかなり不便ですが、お部屋やレストランからパイネの山々が見渡すことができ、素晴らしいロケーションです。 毎日いろいろなエクスカーションがあり、グレイ湖氷河遊覧クルーズ、フランセス谷への往復5時間のトレッキング、ビューポイントをバスで巡るツアー、に参加しました。山の天気で、強風だったり、雨がパラついたりと、刻々と変わり、残念ながらトーレスデルパイネを見ることはできませんでしたが、スタッフがとても親切でいろいろ楽しませてくれたり、また他の参加者とも話したりして、とても楽しく過ごしました。 が、ピックアップ代、エクスカーション代、全てお金がかかります。

Amazing. The view from our room looked like a postcard. Great service. Great tour guides.

Friendly reception and clean room. Accommodating staff.

room cleaning and food kept this from being a five. Staff was delightful

Chambre impeccable, lit très confortable, propreté de la chambre et de l'établissement en général, spa relaxant et et bien sûr vue olus qu'exceptionnelle... on peut passer des heures à regarder Torres del Paine ! Pas de point négatif, foncez !!

Excellent hotel, lovely room and nice staff. Best to eat in the bar. Fully inclusive covers pretty well everything.

What a wonderful gem in the remote and beautiful Torres del Paine in Chilean Patagonia region. The staff are so welcoming and friendly. The spa was outstanding. The rooms are large and comfortable. The food is excellent. I have no complaints or notes for the property. Keep up the great work!

Com certeza um hotel muito bom, em um local brindado por paisagens belissimas. Atendimento excelente! Estrutura poderia ser chamada de excelente se tivesse ar condicionado. Inacreditavel um hotel desta categoria não oferecer ar condicionado para seus hospedes.Fui em Jan/26 e o calor é muito elevado. Não consigo achar coerencia nisso! Um equipamento "barato" quando comparado ao valor da diaria, que faz toda a diferença na hospedagem e nop conforto dos seus hospedes!!

We spent three nights and wish we could have stayed there forever (personal budgeting issues) Remarkable experience, service and staff .

Free parking. The staff was so accommodating with everything from changes in dinner plans to being late at the spa! i would give the whole experience a 10/10.

Amazing hotel with beautiful views located just outside of the Torres del Paine national park. The pool and spa are wonderful. The room and bathroom were clean and comfortable with lovely views of the mountains. Excellent vegetarian food options in both restaurants. Overall a wonderful stay.

Nice view, Terrible customer service. Not worth the money.

Room was very clean. Staff were professional and helpful. Foods were delicious.

Nice clean room, super nice employees particularly in the activities concierge, decent amenities

Great

Excelentes instalaciones y vistas

The view, dining, and service – all excellent. We had an issue witl our shower leaking from multiple areas leading to flooding around the bathroom floor. The maintenance staff managed to fix one leak but there's a design flaw in the shower door that causes the other. They were quite accommodating with adequate service recovery. Overall, great experience!

Excellent service

Room was comfortable but noise of buses outside was a little annoying as for some reason they would run their engines for long period of time whilst stationary. Staff were generally very good but not consistent service. Pool was outstanding. Lounge areas were really nice. View from the front of the hotel was jncredible. Don’t think it was worth the high cost but there’s not a lot of completion in this area.

Spa pool was beautiful Serves great setting unbelievable