エアコンの効きや洗面所の排水は問題ありませんでしたが、湯沸かし器やコーヒーカップがありませんでした。また、冷蔵庫はありましたが冷凍機能なしでした。セキュリティBOXは使用料1日3ユーロかかるので使用しませんでした。部屋にシャワーはありましたが、浴槽はありませんでした。WiFiは鈍すぎて途中で何度となく切断されました。部屋は毎日綺麗に掃除されていました。バイキングの食事は品数が多く、美味しかったです。しかし、夕食時には水が有料だったり、デザートがあるのにコーヒーの提供がありませんでした（朝食時はあります）。ホテル周辺は海に近く、また、周辺にスーパーマーケットや食事できる店など多数ありとても便利でした。

従業員も親切で、プールも大きく、ビーチも近く、夜はコンサートやマジックショーなどの催し物があり、長く滞在したいホテルでした。

Ho trovato tutti i servizi in linea alla categoria dell’albergo, come fiore all’occhiello mi sento di citare la cucina del ristorante per varietà e qualità, complimenti perché raramente strutture con così tanti clienti riescono ad avere questo livello nella ristorazione. Ottimi anche gli spazi destinati ai più piccoli, nostro figlio di 15 mesi ringrazia per il divertimento!

Reception staff - good easy check in and out. Hotel - very big (looks like one of the biggest in the area) there are lifts to get you from floor to floor, but there is quite a lot of walking from place to place. This is big old hotel, very well established and seems to have a number of repeat loyal guests.Bar/ Cleaning/Entertainment Restaurant staff -10/10.The facilities and public spaces are well maintained 9/10. Lots of spots dotted about to relax/read/play games etc. Hotel corridors 3/10 desperately need refurbishment, dirty looking carpet tiles, damaged skirting boards, paint coming off.(let the hotle down ...looks like a run down 3 star hotel) Bedroom condition 2/10 Like an old poor 3 star hotel. Not what you would expect when you pay for a 4 star experience. Scuffed floor, paint scuffed, peeling laminate of the units and skirting boards. We wondered of we had been given a bed room but when I expressed my concerns I was offered 2 other rooms but they were equally as rough and indeed of repair. The condition of our room didn't reflect the 4 star price we paid. Beds/mattress ok 7/10 Bedding 5/10 Soundproofing-5/10 Blackout curtains 6/10 Shower 10/10 Room towels 2/10 Water filling stations - 10/10 Food: 8/10 good buffet style food, lots of choice,some vegan/gluten All inclusive snack 10/10 bar open from Gym- 8/10 Fitness activities 10/10 - 10/10 -2 good-sized pools one more for kids. Good location 10/10

Exceptional welcoming from start till the check out but overall the service was super truly Breakfast has a huge selection , facilities such gym pool and games area were spot on! Room were squeaky clean every day by the staff really immaculate Will be back for sure

Superb hotel. Lovely room, great service in all bars and eating places. Will be returning next year

Excellent service, room was spotless and the cleanlinesz was amazing

Si, la stanza era in condizioni impeccabili e veniva pulita con grande cura

J’etais deja venu donc…

Great location, nice room and view, friendly staff, and great breakfast! My maid was especially friendly! Thank you for a great stay.

We returned for 5th time after trying other 4 and 5 star hotels in Tenerife . Our 6 year old and 8 year old just loved the heated pool with slides. Food is really lovely and high quality. Fresh juces in the morning and really enjoyable good quality restaurant style dinner. Restaurant staff are just amazing people. Children loved specially the pancake man - food artist making pancake art. Evening entertainment is a hit or miss. The entertainment team could be freed from show perfomance responsibility (they perform their own evening entertainment show 1 time in a week) as it interferes their motivation working for example in kids club etc. and the quality of the show could be more professional. But anyway… a strong recommendation for a lovely holiday.

Room was clean and tidy Staff friendly Food very good Wine and beer ok..!! But overall very good

Schönes Hotel, etwas renovierungsbedürftig

Chambre propre, grande, belle vue… le seul point négatif pour nous était le matelas trop dur mais le reste est top !

Baarin henkilökunta keskittyi vai omiin keskusteluihin. Asiakas tuppas unohtumaan.

Prima hotel op een hoede locatie

We travelled with our family. Age ranged from 5 to 77. The hotel suited all our needs. A most helpful, caring and welcoming staff. Lots of activities for everyone.

Good hotel Great variety and quality of food Relaxing bar No need for card to open room door just wristband Staff excellent Room cleaning staff excellent Lifts can be busy

Essen perfekt, super Auswahl und hervorragende Qualität!!!Zimmer werden langsam renovierungsbedürftig. Matratzen könnten auch mal ausgetauscht werden. Starke Gebrauchsspuren aber deshalb wird bei der Qualität der Getränke und des Essens noch nicht gespart. All In würde ich nicht empfehlen, da ÜF-und HP- Gäste sich ebenfalls unkontrolliert an den Selfservice- Stationen bedienen können. Kleine Frustration bei denen, die den Service teuer bezahlen!!! Naja beim nächsten Mal zu überlegen. Gerne wieder aber höchstwahrscheinlich im Star Prestige und Halbpension

Excellent hotel.. went with a 7yr old boy who loved the pool areas.. very sad leaving. The quality of food from breakfast, lunch and dinner was always top class. Went all inclusive and brillant decision. Bedroom was spotless and cleaned every day.. Staff were always polite and very professional. Already looking to book next yr