En general el servicio me parecio de primer nivel, acorde al hotel y si volveria a regresar para hospedarme.
Rosa
家族旅行
8.0
/10
14週間前にレビューしました
Expedia Group verified review
Hotel staff very friendly, room very clean comfortable beds and great meals serviced!
Stephen
パートナーと 一緒に
8.0
/10
15週間前にレビューしました
Expedia Group verified review
There are many nice aspects of this old hotel -- built in the 50s and 60s on a high cliff 240 stone steps above Playa La Ropa (best beach in the area). Let me say I am an American and this place caters to mostly Mexicans. I did have a great stay, but there are rough spots that people should know about and some that management could fix.
First there is zero 'room guide' that would assist those unfamiliar with such things as the AC (that has ~ 6 modes, only 2 of which cool the room). Cable TV (0 streaming -- the wifi was not functional in our room (Room number in high 40s) was difficult to manage - major networks had Spanish overdubs only -- dont come for the TV... ALL of the food service is VERY SLOW. The breakfast guys do ok -- AND you have the cool morning breezes and spectacular view while you wait. The beach snack bar service was SUPER BAD -- very very slow. The Hotel sells Day Passes to non-guests for 400 pesos and they get full credit towards buying food and drinks (so if they order 400 pesos worth of stuff its 'included' -- and the staff cant keep up with the orders... it seems. We ordered a shrimp cocktail (awesome) and a few drinks and it took at least 30 minutes to arrive and that only after we left our chair area and bugged them about our order at the bar there (this is all stuff that should be premade and super easy to serve.. ? wtx) Anyway, the beach is great,calm, sandy ! BYO there. Grounds are a beautiful jungle with birds etc.
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Ignacio
パートナーと 一緒に
2.0
/10
15週間前にレビューしました
Hotels.com verified review
demasiado el
precio por las instalaciones amtiguas sucias ,la habitacion sin vemtanas se filtra el ruido de afuera sin aire acondicionado en general no recomendable
Maria Concepcion
8.0
/10
15週間前にレビューしました
Expedia Group verified review
En general bien, un poco de problema si no caminas al 100%
Todas las escaleras con buen pasamanos
La única queja fue el depósito por el perro, que solo aceptan efectivo, no tarjetas, no transferencia
Tampoco aparece en el anuncio, el cobro por estancia de las mascotas, de todas formas regresaré
eric
10.0
/10
15週間前にレビューしました
Expedia Group verified review
as usual, Catalina always provides a great service and safety. rooms clean, awesome staff, nice access to the beach, and yummy beverages. I enjoy having my steps in when going int
Alison
家族旅行
10.0
/10
16週間前にレビューしました
Expedia Group verified review
Staff was very helpful, Older resort with clean rooms, a lot of stairs to get to beach, Good location to beach and restaurants.
Christopher R
友人と 一緒に
8.0
/10
16週間前にレビューしました
Expedia Group verified review
Absolutely stunning views. Staff extremely nice
Marc E
パートナーと 一緒に
10.0
/10
18週間前にレビューしました
Expedia Group verified review
Very friendly staff, clean rooms with daily maid service, great view of beach and ocean. There is a beach bar with service on the beach and a sunset bar with a nice happy hour.
Carlos
子どもと 一緒に
10.0
/10
18週間前にレビューしました
Expedia Group verified review
Nada más le hace falta más menú en el bar
MARCELA
友人と 一緒に
8.0
/10
18週間前にレビューしました
Expedia Group verified review
agradable vista a la playa muy bien y limpio
Beulah
子どもと 一緒に
8.0
/10
19週間前にレビューしました
Expedia Group verified review
Clean room, gorgeous sunset views, lovely sandy beach with access to snorkling- alot of stairs so not for the faint of heart.
Charlotte Ann Newton
10.0
/10
19週間前にレビューしました
Expedia Group verified review
The hotel is made up of several buildings on a hill. It is all stairs, no elevator. Good exercise..Great beach.
hildaisabel
子どもと 一緒に
8.0
/10
19週間前にレビューしました
Expedia Group verified review
La vista a la bahia genial pero el hotel es muy viejo le falta remodelacion muy amable el personal.
David
友人と 一緒に
4.0
/10
19週間前にレビューしました
Expedia Group verified review
Reservé con una buena oferta en expedia, porque los precios son muy accesibles para la excelentísima ubicación que tienen. Tuve una pésima experiencia con la recepcionista de la noche al llegar casi a las 11 p.m., muy tarde y cansado, se le tuvo mucha paciencia con la problemática que debió resolver bien desde el principio con el pago. Solo me hizo pasar un mal rato por algo con lo que ya debe tener experiencia y resolver en vez de culparme y hacer más grande el problema. Cuando llegamos a la habitación notamos que hay cucarachas en la regadera.
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Douglas Ward
6.0
/10
20週間前にレビューしました
Expedia Group verified review
Our overall experience was not great. Our first room was dirty , safe didn’t work no windows or AC. We upgraded at a cost to a better room which worked out much better.
Check in was poor , no information was given to us by front end staff regarding special events, no map of the resort. Most of the staff seemed to be indifferent to requests from guests. The few bright spots was Alberto in the breakfast area without him we wouldn’t have known about special dinners or events or what the breakfast plan included.
We kind of got the feeling that resort did the bare minimum just to keep the resort open.
Checkout was a little bit of a challenge do to extra costs which most we’re prepaid but some were not.
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Iris
家族旅行
8.0
/10
21週間前にレビューしました
Expedia Group verified review
Beautiful view of the bay. The staff were very nice and helpful. Special shout out to Alberto (the waiter) who was great.We already made reservations for a return trip in November.
Willard
PET
10.0
/10
21週間前にレビューしました
Expedia Group verified review
yes
Suellen
パートナーと 一緒に
8.0
/10
21週間前にレビューしました
Expedia Group verified review
Beautiful ocean view and nice big balcony for the room we stayed in