At breakfast on 9/8/26 told too much cooked food wastage day before, so breakfast would be prepared in the kitchen. People on the next table commented if it arrives very quickly, it is yesterday’s food reheated. It arrived in a couple of minutes, it looked very dried up & was luke warm. No cooking smells were coming from the kitchen. Queried if it was yesterday’s food reheated. Waitress said if wanted fresh, we would have to wait at least 20 mins. Said we didn’t want reheated food, wanted fresh so our plates were taken away. Woke one morning to air con not working, Only socket in room working was kettle. Reception man Dan aka the manager came & fixed it by resetting the fuse board & resetting the aircon on the balcony. He failed to notice 2 pigeons that had got through the netting onto our balcony so went down again to ask him to remove them. He rolled his eyes so I removed them myself after several attempts. Used the disabled toilet and there was no toilet paper, only blue hand towels. When the reception man Dan aka the manager was told, he said that the toilet would be cleaned later.

The oliver cromwell was very tired and dated. The carpet in the corridor was loose and a trip hazard, we couldn't get hot water from the shower (fine for the bath). Lighting was poor. The bar wasn't staffed. Bed was ok. On a positive note, the room had air-conditioned was was appreciated

Very helpful staff

Very helpful staff

Not enough staff on waiting to long for drinks could not change barrall

Keys to the lodge didn’t work properly went to reception twice awaiting someone. The air con in bedroom didn’t work probably not for years no remote either. Shower flooded the bathroom spent ages mopping water with towel. Breakfast in morning all cold, won’t be returning, room not clean and dated.

Needs a makeover or repairs doing

The air conditioning was broken in the first room, so I was moved to another that had a fuse box making concerning noises. The air conditioning in the second room was not much better, and the breakfast was abysmal. The staff, however, were polite and helpful throughout.

Nothing like the pictures on line

The staff are great at this hotel. Rooms are large, water is hot and fast, lots of parking, and the location is fab for the town, river and park.

Close to town centre, ample parking, helpful staff and good value for money

This hotel is little better than third world. Very poorly furnished rooms, probably 1960. Dirty bathroom. Weeds all over the car park. Cupboard with no shelf. Just looks extremely tired and that nobody cares about guests. We left after seeing the room and booked in at Bramley House Hotel which was excellent. I will be seeking a full refund. DO NOT STAY HERE.

After check in we were advised that we were in “The Residence” section of the hotel. Upon entering we were greeted by filthy carpeted stairs leading up to our room. On opening the door we were then met by a vile smell…the room had clearly not been used/aired for some time. The carpet was covered in stains, the bed frame fabric was ripped, a freestanding chair was also covered in stains. All this before inspecting the bathroom….disgustingly dirty. Shower door was thick with dirt & limescale, black mould around the bath & taps, really not appealing. My partner insisted that the room was changed. This time we were in the main hotel. Albeit this was more agreeable but even so cleanliness was distinct in it’s absence. The sink didn’t drain properly & the shower door support was corroded with limescale once again. This was a hot evening but the aircon unit had clearly had it’s day & was useless. We had very little sleep & so was not a restful stay! Breakfast…..a bit chaotic, continually running out of plates etc or elements of the cooked choices. Eggs were very greasy & the sausages of very poor quality. Whole hotel is in a poor state of repair and there is no excuse for poor cleanliness. I would definitely NOT recommend this hotel. In my/our opinion this establishment would scrape a 1 star not the supposed 3 star it has been awarded.

I have numerous food allergies and Jane and her team were amazing and cooked me a wonderful breakfast. Thank you very much xxx

The room was clean enough although the bath edge needed some black mould removing. Other areas like the lift lobby needs looking at "cobwebs" Staff helpful and courteous. Food was good and parking plentiful. Finding the entrance was difficult as only one sign which was from town centre and if entering towards town there is no sign at the entrance.

Hotel average ,room adequate but toilet dirty, room needs updating -no drinking glasses, fridge clock or phone

A 'fairly' modern hotel which is generally well decorated and furnished. Our room was quite comfortable, clean and with tea/coffee and tv. Reception on the TV was not good. Dinner at the hotel was tasty and well cooked as was breakfast.

The food was cold and had no flavour, there was a small choice of cooked food. Upon arrival there was no staff visible

Very good place Quiet and respectful staff

We had a very pleasant stay at this hotel. The rooms were clean and comfortable, and all the staff were friendly, helpful, and professional throughout our visit. The facilities were well maintained, and overall we were very happy with our stay. The only issue we experienced was with the balcony. There were pigeons regularly staying there, and unfortunately a large part of the balcony was covered with pigeon droppings, making it difficult to use and enjoy the outdoor space. We love animals and understand that this can be difficult to control, but we feel the balcony could have been cleaned more thoroughly. Apart from this, everything else was excellent, and we would be happy to stay here again.