大きなホテルではありがちなことだが、スタッフによってばらつきがある。いいと思ったスタッフはただ一人だけで、マネージャーとのことで、他の人は言うことも適当で信用できない。チェックインよりだいぶ早く着いたため、「掃除しているので終わったらご案内します。」と言われ、「どのくらいかかるのか」と尋ねたら「1時間ほど」と言われたのでロビーで待っていた。飲み物も出ないので自分でロビーで購入。1時間半経ったころ尋ねると「もう少し」。2時間経ったところでも「まだ」。お茶を出されたが、結局チェックインタイムまで3時間待つことになった。要するに、最初に対応したスタッフがいい加減に答えたことになる。早く掃除が終わるような指示もしておらず、ただ待たせていた。3時間待つのなら出かけられた。貴重な旅の時間を本当に無駄にした。マネージャーは謝って来て、フルーツバスケットとワインをくれたが、まあ、そういうことではない。

家族連れに優しい。

地方の街とはいえ、安いと感じた

　満足感100%です。もう少し時間があればのんびりできたと思いますが、ゆっくり滞在できず残念です。少なくとも２泊以上する事をお勧めします。

Teşekkür ederim her şey güzeldi

Temiz oda ilgili çalışanlar yemekler güzel

Konum harika. Otele ulaştıktan sonra her yere yürüyerek ulaşmak mümkün. Çok yakında güzel ve her çeşit restoran bulunan bir avm var. Tüm gün harika bir deniz ve hızlı servis yapan personel mutlu olmaya yeter.

Das Hotel besteht aus insgesamt drei Gebäuden. Das neueste Gebäude bietet sehr großzügige und ansprechend gestaltete Zimmer. Die Zimmer in den beiden älteren Gebäuden wirken hingegen deutlich abgenutzt und renovierungsbedürftig. Positiv hervorzuheben ist die direkte Lage am Meer, die zweifellos zu den größten Stärken des Hotels zählt. Allerdings ist eine Großbaustelle neben an........ Leider hinterließ das Personal insgesamt keinen guten Eindruck. Freundlichkeit und Herzlichkeit waren in vielen Bereichen kaum spürbar, wodurch der Service oft distanziert wirkte. Dies galt auch für die Mitarbeitenden an der Rezeption. Besonders positiv aufgefallen ist hingegen das Reinigungspersonal, das stets freundlich, hilfsbereit und zuvorkommend war. Ebenfalls hervorzuheben ist der Spa-Bereich, der von einer sehr kompetenten und freundlichen Leiterin geführt wird. Dabei handelt es sich um einen externen Anbieter, der nicht zum Hotel selbst gehört. Das Frühstück : es gab viel Auswahl, aber in die Küche möchte man nicht hineinschauen :( Insgesamt entsteht für mich der Eindruck, dass die bestehenden Schwächen vor allem auf Management- und Führungsprobleme zurückzuführen sind. Mit einer stärkeren Ausrichtung auf Servicequalität und Mitarbeiterführung könnte das Hotel sein Potenzial deutlich besser ausschöpfen. Nach meiner Meinung verdient das Hotel keine 5 Sterne mehr...LEIDER !!

Otelde Konakladığımız Süre İçerisinde Hiçbir Problem Yaşamadık Herşey Gayet Temiz, Yemekler Lezzetli Ve Personel İlgiliydi Bir Dahaki Tatilimizi Şimdiden Planlamaya Başladık. Herşey İçin Teşekkürler.

Her şey çok güzeldi. Özellikle manzarası efsaneydi.

The Charisma hotel is amazing. Beautiful views ocean views from our complimentary upgraded room. The breakfast was amazing and access to the ocean to swim and relax made it one of our top stays. We will definitely return to this beautiful location!

I was very disappointed with my stay at this hotel. The property feels old, worn, and in serious need of renovation. While I can overlook dated decor if the service is good, unfortunately the staff were equally disappointing. During my stay, I accidentally left an item by the pool and asked the staff for assistance locating it. They seemed completely uninterested in helping and offered little effort or concern. Another frustrating experience happened during dining service. I politely asked to be moved away from a smoking guest, only to be told by the hostess that no other tables were available. However, it was obvious there were open tables throughout the dining area. The unwillingness to accommodate such a simple request made the service feel dismissive and unprofessional. In addition to these frustrations, when I asked the concierge for an outside dinner recommendation, due to my poor experience from the previous evening, I was told she was restricted in doing so per hotel policy. She very nicely offered to come to my room and call covertly on her personal phone. I have never been to a hotel in which the concierge is prohibited from recommending an outside restaurant The amenities are horrible. There is one dispenser of low quality soap in the shower, of which you are expected to wash your hair and body with. Leaving my hair a tangled, dry mess. Overall, the hotel lacked both the quality and hospitality I expected. I would not choose to stay here again.

As partes comuns do hotel, como piscina, restaurante, recepção estão em ótimo estado! Já o quarto em que fiquei os móveis estão um pouco velhos e começando a ficar inchados e gastos, daqui um ou dois anos o quarto pode estar com uma aparência terrível. A localização do hotel é excelente. Café da manhã maravilhoso

Amazing breakfast buffet!

Sehr freundliches Personal, insbesondere beim Frühstück. Wir kommen regelmäßig und das Wiedersehen ist immer wieder schön.

Location was sublime: the hotel was directly on the sea and its main restaurant had seating on a pier that jutted out into the sea. Views and especially sunsets were spectacular. Backside of hotel also had jaw- dropping view of a sheltered harbor where cruise ships docked. Breakfasts were huge with lots of variety in food choices (although the only downer: no expresso/cappachino machine) and both indoor and outdoor seating. Pool area was beautiful, with lots of plush lounges, umbrellas, and even cabanas. Staff was efficient, but very warm and helpful in every way, especially the chief receptionist (I believe her name was Omer) who got me settled at check-in, the friendly bell hop who delivered my luggage, and the men who parked my car for me each day. I definitely would recommend this hotel.

Very nice location at Ocean side. Kind staffs, great amenities! Food and spa were perfect. I and my wife loved the room at 5th floor ocean view room. I'll be back k again this hotel , if I have plans to trip here.

Très bon déjeuner et beaucoup de choix

Süper manzara güzel fan. Temiz oda güçlü wifi. Kaliteli personel. Güzel yemekler. Fakat restorantta kediler dolaşıyor. Bunun dışında herşey güzeldi.

Temiz oda ve banyo. Güzel manzara balkon. İnternet hızlı. Smart tv yok. Klima çok güzel çalışıyor. Sessiz oda. Çalışanlar çok yardımsever.