サービスが最悪。素人の寄り集まりのような接客でした。チェックアウト前に周辺の写真を撮りに出かけ、チェックアウト時間2分過ぎたところで戻ったら、荷物が全てフロントに移動されていた。スーツケースに入れていないものは全て同じビニール袋の中に入れられていたため、靴も服もごちゃごちゃ。本当に最悪の気分になりました。二度と宿泊しません。

中世ヨーロッパの内装が素敵で特に女性におすすめです。 寝心地の良いベッドです。 非常に静かなところで、朝は小鳥のさえずりで目が覚めます。 スタッフの方は親切な方たちでした。

古いお屋敷をリフォームしたホテルのようです。駅から少々はなれているのが、難点ですが、 設備や雰囲気はとてもよい。おすすめです。

Breakfast was lovely but dreadful coffee, it’s not difficult to make a decent cafetière.

Excelente hotel. Elegante.

The room was lovely and quite adorable. We were able to drop our bags off before check-in so we could site see. Staff was kind and accommodating. Only complaint (and this isn't the hotels fault) is that the walls are super thin. We heard a couple arguing at 12am and it was hard to sleep. This doesn't effect my review of the hotel, but might be helpful information.

Parking very good ,£15 a night to pay ,but worth it ,breakfast very good ,lots of choices ,clean and spacious rooms .

Excellent cooked to order breakfast. Lovely quirky decor. Excellent independent hotel. Beats the faceless chain hotels hands down!

This hotel is beautiful, great location at just 15minute walk into town centre. Charge to park the car but it was worth it to have it nice and safe for the two days we were there. Gorgeous area, lovely walk into town. Hotel decor is tasteful but unique, lots of effort has gone into making the place charming. Our room was the Chocolate Orange suite which I highly recommend, the four poster bed is fancy and the bath tub was divine, we have never bathed so much in such a short space of time! The staff were friendly and welcoming, always available when needed and seemed happy to help. I have already passed on recommendations to friends who have enquired after seeing our pictures from our stay.

Cannot recommend this enough! The staff were amazing and the place was fabulous! Can’t wait to stay again!

Great character

Such a cute charming hotel. Beware no lift, and lots of creaking floors.

De kamer was goed en het personeel uiterst vriendelijk

Good breakfast. Great location

Great quirky hotel only let down slightly by the quality of breakfast. Full English breakfast had undercooked sausage and bacon. Staff overall friendly and room was clean and spacious.

Best hotel stayed in at york

Extremely helpful staff. Lovely place and very unique. Will definitely be back.

Lovely, welcoming staff and gorgeous room.

Beautiful hotel. Close to the centre of York in a lovely area. Room was stunning, bonus having a balcony. Helpful friendly staff.

There is so much to recommend in this hotel, but there are issues which mean it's not reaching faultless. First, the positives. It's a beautiful building, down a lovely quiet road and a little oasis of calm from the traffic noise of the main road, and incredibly quiet at night. The rooms are quirky,with an eclectic mix of paintings and furniture, which adds character to the overall feel of the place. The bed was incredibly comfortable. However, for a boutique hotel, there should have been bottled water as standard, and not instant coffee and UHT milk. This was available but only if you asked. Now the negatives. It needs a paint inside, and minor issues need addressing. The cooked breakfasts are lovely, but the continental offering for a high end boutique guest house is poor. There was only oranges and apples on offer, standard Kellogs cereal, and the toast was standard sliced bread, brown or white, no other choices. The other issue was that breakfast felt rushed. We hardly had time to sit down when we were asked what we wanted from the cooked options, what kind of toast and drink. The cooked option was brought out before we had finished the cereal, and as the tables were so small, it also felt cramped. The staff were efficient and friendly, but if I'm honest, it lacked warmth. I would love to say I'd book it again, but sadly, I'd look for somewhere else. Thank you to the lovely lady from housekeeping who was a cheerful joy.