エレベーターが壊れてて、上り下りに毎回階段を使わされて最悪だった。 それに対して悪びれる様子のないスタッフ。

チェックイン時にフロントで5分お待ちくださいと言われて、結局、1時間以上待たせた上、こちらから問いただして、チェックインは15時以降にしてくれと言われ、チェックインできず。15時以降に戻ってきてチェックインをしようとしたら、部屋が満室で宿泊できないと…。スタッフ同士はおしゃべりをして仕事をせず、ゲストをもてなす対応は全く期待できない。このような気分の悪いホテルははじめて。宿泊をするのであれば、近隣の他のホテルをオススメします。

Todo bien

Comfortable stay

The hotel was close to many places, including a grocery store. There were a couple of things wrong with our room. 1. The door stayed in place after being slammed multiple times. 2. If you only use your towel 1-2 times, please bring your own. They will not give you any extras. When we called to get more towels, they didn’t want to bring us any and said we had to wait until cleaning day, which is three days later. If you use a rag, bring your own; they don’t have any in the hotel. 3. We had half a roll of toilet paper with no extra in the room, so we had to call them to bring us more. Thirty minutes passed, and no one got any, so we had to call AGAIN for them to bring it. They didn’t bring us a new roll; they brought another half roll. 4. Their pictures are very misleading. Suppose you are coming because they have a pool, but don’t. There is no pool; it’s a picture from the building next door. 5. There is no washer or dryer on the property; you put your items in a bag and write down how much of what you have inside. $1.50 to wash a pair of socks!!! This is wild to me. We had to take our dirty clothes back home. Would not recommend it to anyone I know.

The hotel is relatively nice and within walking distance of the town. We had room 714 which was ok but there was no proper place to hang your towel as the towel rack was in the shower stall which caused it to get wet easily and the wifi wasn't reliable. Thank God we purchase a sim card with data. Other than that i would stay there again.

Buenas tardes, Hice mi reserva por Expedia entrando 2 de agosto saliendo 7 de agosto por temas de negocios. el dia 4 de agosto me llaman de mi empresa por una reunion que surge fuera del pais y debo de irme antes. Solicito al hotel el cambio y pregunto por la posibilidad de la devolucion por las 2 noches restantes aunque sea 1 noche que me den. Me dicen que debo habla con Expedia primero y que al recibir el correo todo se soluciona y pueden tramitar la devolucion. Lo cual vuelvo a llamar a Expedia para el caso ellos inmediatamente llaman y el hotel les dice que necesita un correo por lo que Expedia procede casi de inmediato enviarselo. El hotel me mintio durante toda la tarde y noche que no han recibido el correo. siguiente dia hago check out a las antes de las 6AM aproximadamente y cuando voy en camino al aeropuerto, me llaman de Expedia que acaban de rechazar la devolucion. Osea el hotel espero a que yo hiciera check out para rechazar la devolucion del resto de los dias. Que pesimo servicio. Ya que si me hubiesen dicho que no era posible dicho reembolso yo tenia pensado y hablado que una amiga se quedaria esas 2 noches.

This was a great stay. I loved this hotel. In a great walkable area. the room was very spacious and clean, The bathroom was also very spacious and clean. The staff:front desk, cleaning service and the people in the restaurant were all great. This is a really good hotel especially for the price. I can't wait to stay here again.

Good value for money. Hotel had everything you need and a great staff.

La estadía esrtuvo excelente; muy limpio, tranquilo y céntrico. La relación precio valor, en mi opinión, está muy bien!

The room was extremely nice and comfortable, providing a relaxing environment throughout my stay. The staff were especially attentive and made it their mission to ensure I felt welcome and at ease, which I truly appreciated. Upon arrival my flight landed at 6 a.m. and I reached the hotel around 7am and they allowed me to check in early for a $30 fee, which was a great convenience. There were, however, a few areas for improvement. Although the hotel indicated that dental kits were available, when I requested one in the evening, I was told I'd have to wait until housekeeping arrived the next day. Unfortunately, they forgot, and I had to remind them in the morning though to their credit, it was delivered promptly after that. Breakfast was quite disappointing. The selection felt limited, and although pancakes were advertised, there were none available on the day I visited only bread. I believe there are better breakfast options elsewhere. The Wi-Fi connection was unreliable, and I found myself relying on my mobile data most of the time. Additionally, one of the elevators wasn’t servicing my floor, which made waiting for the other elevator a bit frustrating. On the positive side, the hotel’s location is excellent close to El Metro and just a few stops from Albrook and Albrook Mall, which was very convenient. All in all, despite a few hiccups, I wouldn’t mind staying at this hotel again in the future.

Muy bonito y limpio, el desayuno está bien, tranquilo y la zona es segura, únicamente no había agua caliente y las tarjetas de entrada fallan a veces. Pero todo muy bien, el personal es amable.

Nice hotel. Good price. Disappointed that they charge for the 2 water bottles in the room, but still a good value hotel option.

What I liked most about the property was the close proximity to amenities and attractions. There was one helpful front guest agent and he made the experience wonderful and spoke very well Englis.

Niente di eccezionale, in centro e molto comodo a tutto, ma niente di speciale. C’è molto meglio. Staff molto gentile

Enjoying my stay, staff are courteous, helpful, and customer service minded. The neighborhood is walkable with restaurants, markets, Farmacias and various small unique shops. Excellent experience. Thank you Exe Oriental Hotel.

Nice place

Todo en orden de manera general muy cómodo. El desayuno fue mi parte menos favorita no me gusto y el frigobar de la habitación no enfriaba nada. De ahí en fuera gran hotel.

The property is conveniently located, clean and was generally ok.

The room was clean and well air conditioned