We had wonderful experience in England before coming this hotel, but the manager's arrogant manner blotted out our pleasant memories. He did not care how guests feel, and only insisted on his rights even while guests were enjoying breakfast. Although the hotel might be clean and expensive, we will not recommend staying this hotel, which is lucking in consideration to the guests.

Staff friendly lovely food

Rooms are clean and comfortable and the staff are amazing. The hotel and rooms are a little tired in places but for the price, cleanliness and staff it’s one of my favourite places to stay in the area

Lift not working, has to carry heavy luggage up the stairs😓.

Rooms and shared areas are spotless. The staff are fantastic and lovely to deal with. The hotel is a little tired, but the cleanliness and staff more than make up for it.

For a night stay hotel was suitable for our needs. You can tell the rooms are very dated. The chair for the desk has peeling leather and was wonky. AC/Heating wasn't working properly. The outdoor card lock to annex wasn't functional. Anyone could walk into the building to be honest. Bed was comfortable. Staff i had encountered were nice.

The lift was faulty and remained so throughout my 1 week stay. No attempt to repair it. Also the internet was not available for streaming, only for your phones. The room heater had a mind of its own and didn’t work properly. The cleaning crew did a swell job. Breakfast was okay but no variety.

Yes

Great staff went over and above to accommodate us

Tired room, shower leaking and difficult to adjust.

Lovely hotel close to center great for parking and lovely staff

Room 30 was in adjacent building with no heating. There was an electric radiator heater which was inadequate and not in good condition. When we complained the solution was to add an even worse condition electric radiator.

Great staff very accommodating and helpful

The staff were very coutious and kind. Also the room was very clean would stay there again.

It was room 50, at the top of the hotel, up two flights of stairs without working lift. Shabby bathroom, poor lighting and no full length mirror.

Room was spotless and the staff are brilliant

Third visit this year and definitely a hidden gem - Great Staff!

not the fanciest hotel but good in all respects - good quiet location yet still close to Heathrow airport

A bit noisy with people stomping around above but overall very nice and will definitely come here again.

The walls were paper thin you could hear everything, every time someone opened and closed the door to the annex building. The toilet leaked, the bed was sunken on one side. Overall, not a great experiance.