The staff attitude and level of service at this hotel were extremely disappointing. I have stayed at ME London twice, and this was my first experience at ME Milan, which unfortunately fell far below expectations.
The hotel appears designed to extract every possible extra charge from guests in a very unprofessional manner. When we requested an additional bottle of water, we were told we had to order it through the restaurant so it could be charged. We also paid the most expensive Coca-Cola of our lives here — €12 for a small bottle. I have dined at many upscale restaurants worldwide and have never been charged this much for a Coca-Cola.
To make matters worse, when the hotel arranged a taxi for our return to the airport, they provided the driver with the wrong airport name. As a result, we nearly missed our flight.
Overall, this experience was extremely frustrating and not at all what one would expect from a hotel of this category. This was my first and last stay at ME Milan, and it will also be the last time I choose to stay at any ME hotel anywhere in the world.
