Unfortunately, our experience at Strathcona Hotel was disappointing.
The bathroom was not cleaned properly when we arrived, which made a poor first impression. Throughout the night and again early in the morning, there was a lot of noise coming from the hallway, making it difficult to get a good night’s sleep.
The check-in process was also much longer than it needed to be. The receptionist spent a considerable amount of time explaining that we would be responsible for paying for any damage to the room or hotel property. While I completely understand having such a policy, we had already provided a security deposit, which is the standard way hotels handle this. The lengthy explanation felt unnecessary.
Overall, considering the hotel’s very basic facilities and furnishings, the check-in process and strict emphasis on potential damages felt out of proportion. I hope the hotel improves both its housekeeping and guest experience.