フロントのミスで、最初に渡された鍵の部屋には、誰か別の人の荷物が置かれており、他人にアサインした部屋を私にもアサインしてしまったようだった。すぐに別の部屋をアサインしてもらい、それ以外は問題なかった。

Room was clean, staff friendly. Key card system was terrible, everytime we left our room we had to get our key cards reactivated! Kids running up and down hall, screaming and banging on doors until midnight!

All good for what we required in our stat

Nice staff ,room clean all good

Misleading photos, over edited. Place was dirty, exposed electrical wires made in unsafe, floor was dirty and bed smelt like piss.

Clean room!

Clean room, friendly staff. The security latch on my door was broken. The breakfast could use some home fries or bagels or something…

We couldn't sleep, as we were given room 103 where ,we could literally feel anyone walking around. I am not sure, as it it is too close to lobby or it is not sound proof . We were so disturbed

It was ok until there was an incident with a drunk banging on his door at 3am in the morning. Kept us awake for over an hour until the police arrived.

Room was clean and comfortable l. The breakfast options were limited and dry.

This is probably the fourth time my husband and I have stayed here when in Smiths Falls. The hotel is spotlessly clean, very comfortable and very quiet. All staff are friendly and welcoming. The room is very clean and comfortable. Location is convenient. That’s why we keep coming back.

Great place for our short visit. Seemed clean and the breakfast was great for a continental. No complaints.

Very Clean

When I got to the hotel, my room was cancelled whether through you or the hotel I don’t know. I’m trying to resolve and get my money back that you took and they told me it would be credited within 72 hours and I haven’t seen the money yet.

Very clean rooms. Breakfast was a little disappointing. More of a continental breakfast not hot buffet as advertised. No coffee in rooms.

Clean room, nice staff.

Noisy guests in room next door (105). I was in 107 and complained to front desk a couple of times, however, the situation did not improve so I asked to be moved to another room around midnight.

This hotel is clean and well maintained. If you request a second floor unit - there is no elevator. The toilet in our room was not filling properly and after a flush in the middle of the night the tank refill stuck on with water constantly running requiring myself to repair it. The in room heater was loud and came on and off with short run cycles leading to a sleep disturbed night. We didn't have the breakfast there and checkout was simple. Aside from the heater and toilet - the stay was OK and I would rate the hotel as average.

Every thing was great! Very helpful staff, clean rooms! Kinda misses the coffee ☕️ in the room we had a g Great stay in Smith Falls

Friendly staff and room is fine, location good for mr