ベストウェスタン スミス フォールズ ホテル

フロントのミスで、最初に渡された鍵の部屋には、誰か別の人の荷物が置かれており、他人にアサインした部屋を私にもアサインしてしまったようだった。すぐに別の部屋をアサインしてもらい、それ以外は問題なかった。

See my review of the the first night

This hotel requires a $ 100 security deposit that they put on your credit card. When you check out, they say it’s refunded but they don’t give you any documentation to show you that it’s done. They say you will see it on your statement but your bank may take a few days to process it. . When I checked out they tried to tell me, I owed for 1 night. But I had paid through Expedia, so it took them awhile to resolve it. The room was very clean and I was pleased to see a top sheet and then a comforter in lieu of just a duvet. In the lobby, There is a Keurig coffee station set up, but no kettle. As a result, the hot water selection for tea, as a distinct aroma and taste of coffee, so I couldn’t drink it. Not sure if it is cleaned daily. Breakfast was passable. Cooked sausage rounds, egg rounds ( both microwaved, I suspect) yogurt with toppings, cereals, make your own waffles, apples/ clementines, bread, English muffins , cookies and a very poor version of a muffin. Again I suspect it was frozen and defrosted. Didn’t have a discernible taste. It was kinda pink so maybe Cherry? My suggestions: 1 ) Get a kettle for tea 2). Get some decent muffins 3) Expedia needs to make you aware that a security deposit is required The good news about this location is it’s surrounded by fast food restaurants.

Breakfast wasgreat. Fresh

Room was spotless and spacious. Bed was comfortable with good pillows. Staff was very friendly. Breakfast is basic with eggs, sausage, waffles, muffins cookies and yogurt.

Breakfast was good and lots of selection They even let us play cards in the servery and offered us drinks to

Recommend highly. The staff was lovely and helpful. Facility was spotless and the continental breakfast was fresh and plentiful Our compliments to the 2 ladies on the desk who were lovely and welcoming and accommodating Shirley & Ann

It was clean rooms and comfy beds and nice showers, good breakfast as well

Excellent breakfast! Best coffee machine at a hotel! Mattress a bit firm as I prefer a softer mattress. Staff very attentive and friendly.

Laundry good but need change to operate. Room ok. Breakfast ok, no fruit available. Staff friendly.

Hotel showing it's age. No coffeemaker in room??!!!!

The room, bathroom and restaurant were very clean and the beds comfortable with fresh linens. Breakfast was a little disappointing. The sausages had been sitting too long and the mass produced egg and hash browns were very unappetizing. There was a decent selection for breakfast overall. The photos make the hotel look quite spacious when in actual fact it is quite small. The room was small but adequate. A fridge in the room would have been appreciated. Cleanliness was more important. It was well maintained inside and out. The staff were friendly.

Overall this is a very nice hotel, decent breakfast, friendly staff, clean... My one complaint is the height of the toilet. It's so low that the towel rack was hanging off probably from people using it to help them get back up. I was traveling with my senior mother and she had to go down the hall to use the family washroom because it had a rail. Definitely not an accessible hotel. The beds were comfortable though, just get higher toilets please. I'm only 5'4 and I had trouble getting back up.

Not at all satisfied breakfast. Limited options- had only brown bread with some muffins and cookies. Two options only in cereals. Three days of stay with same breakfast sausage and not well cooked eggs. Not a business friendly atmosphere. No sound proofs. We can easily hear the next room conversations. Room was clean but the washroom worst condition. Tap water smells like sewage water. Closet flush was not working properly. Bathtub is partially clogged. Over all worst experience during the 3 days stay.

Clean room and friendly staff

Wasn't happy with the breakfast. Egg and sausage were gross Tea was flavoured not regular orange pekoe/english breakfast. Toilet in room made noise after flushing .

Linda was very friendly and greeted you every morning with a smile! Would like to suggest that a rug between the beds would be helpful so that you are not stepping on a cold floor in the mornings as well as higher toilet seats.

Staff was fine.The room was fine but I was very disappointed that there were very little amenities.There was no coffee maker, microwave,not even a pen and paper.I am surprised I didn’t have to bring my own sheets.I have a disability and going to the lobby for offer was a problem I will look for a different hotel chain next time

Room was clean, staff were very friendly and we enjoyed our breakfast. It was also close to restaurants and shopping. We would definitely go back.

Nice place definitely was comfy