とても良いホテルでした。 私の病気のため、スタッフにはお世話になりましたが、気持ちよく対応していただけました。 お部屋もきれいでとても満足でしたし、 海外では初めて冷蔵庫の飲み物がフリーなど、 サービスに気を使っているのを感じました。 値段もロンドンの半額のイメージですね。 そして日本人スタッフのさゆりさんにはとても感謝しています。 日本語で対応して頂いただけではなく、ホテルスタッフとして行き届いたサービスでした。 病気で不安な中、親切に対応してもらえて本当に救われました。 どうもありがとうございました。 バースに行かれる方にはおすすめのホテルです！

Beautiful hotel. Ideal location. Nice access to the spa in morning and evenings.

Hotel trades off the Spa, but the bedroom maintainance is way off what I'd expect from a 5* hotel. Wardrobe sensor light sensor hanging from inside, meaning light permanently on and next to bed, incapable of sleeping. In room phone didn't work either, meaning a late night trip to reception in person to complain. Ended up having to move rooms but placed on the main road with crowds of people until 3am partying and shouting. Latter not hotel fault, but bizarre to have a room literally onto pavement with such a rowdy street. The toilet flush couldn't stop in new room. All in all a very disappointing stay - and lacking the other basics you expect of a 5* establishment. Robes thin, slippers cheap, no papers anywhere. Would recommend saving the expense and booking somewhere cheaper and going tp the Thermae Baths instead if you really want to use the natural springs.

This was our second stay and we enjoyed every moment. I would like to thank especially Mr. Stewart.

Amazing spa hotel in the centre of Bath. Why pick anywhere else

The staff was great

Great spa. Very walkable

Das Personal war sehr freundlich und zuvorkommend. Gute Lage im Zentrum.

Room was spacious. Spa was excellent but would’ve been nice to have additional hours of access. Hotel staff were excellent. You need to book your breakfast slot in advance which was a little inconvenient.

Knocking at the door at 16:30 to make the room up! Then on check out trying to charge us for it! WOW! Cant access the SPA all day.

Nice property and staff are generally nice but very disappointed with how the room was freezing for the whole duration of our stay since the heating was broken (pretty shocking in a 5* hotel) and they brought 2 electric heaters but they smelt of burning which was pretty horrid. Also crazy that you can only use facilities between 8-10am and 7-9pm unless you pay £70pp per day since this is when you want to eat breakfast and have dinner. Finally, the breakfasts took a very long time to come and this is disappointing given how expensive this place is.

Great hotel in the very middle of Bath. Our room was lovely & spacious & very clean. We especially loved using the spa first thing in the morning…very relaxing.

Excellent

The hotel is in an excellent location. However, it is quite dated inside. The room we had was a little dull but the beds are very comfortable. The towels in the rooms are quite small and we had to check with reception that our room would be tidied and had to ask for fresh towels before we left for the day. We could hear everything outside until after midnight, it was very noisy. We did use the spa in the hotel which was very good. But guests are only able to use it at particular times which is a little disappointing considering the cost to stay at the hotel per a night. It was overall pleasant enough but I’m not sure I’d stay there again.

The Gainsbourgh: a hotel in the best location in Bath, inside a gorgeous building reberbished with refine taste and the plus of a hot spring pool in the spa area. Unfortunatelly with no "soul" at all, hard to believe in a city like Bath that is so distictive. We spend there 4 or 5 days last year and decide to come back for 6 nights during Fall (and the 250 years of Jane Austen) but leave disappointed of a staff that can't care less about the well being of the guest. 15.000 km away from Home, an architect myself and having been in Bath 5 or 6 times it's a pitty. The front desk large ammount of people seemingly doing very little did not once a "have a nice day"! Not even at departure. The 2 waiters (???) at breakfast who where there last year do not have a clue of what they are doing. Not that there's too much to do because £ 40,00 breakfast each was poor: lack of quality, few option, bread so hard it was imposible to eat, and a cook who still provides boiled eggs (hard or not, take your chance) instead of a proper poched one. I took my time reading about the history of this new hotel and could not help but wonder if the owners are aware of the kind of "concierge" service they provide. As usual lots of them! From the gentleman from Barcelona (where our family roots are) had the very bad taste of telling my sister :" su amiguita hoy no se levanta"!!! As if we were a hidding couple of sixty something years old. The 2 main concierges seem to have a side bussiness with taxis. Ugly

For a suite, it was very cramped. The spa was not signed well once inside. Not sure how hygienic all of the communal spa really is. Not really up to expectations

See above

The spa was a truly unique experience, and well worth it to relax in the healing mineral waters of Bath. Felt like a glimpse of Roman times...

Perfect

Wonderful hotel with grand rooms and amazing amenities. Highly recommended!!!