とても良いホテルでした。 私の病気のため、スタッフにはお世話になりましたが、気持ちよく対応していただけました。 お部屋もきれいでとても満足でしたし、 海外では初めて冷蔵庫の飲み物がフリーなど、 サービスに気を使っているのを感じました。 値段もロンドンの半額のイメージですね。 そして日本人スタッフのさゆりさんにはとても感謝しています。 日本語で対応して頂いただけではなく、ホテルスタッフとして行き届いたサービスでした。 病気で不安な中、親切に対応してもらえて本当に救われました。 どうもありがとうございました。 バースに行かれる方にはおすすめのホテルです！

Very lovely hotel, good location- kind staff

Breakfast menu excellent. Staff were incredibly attentive. Spa an amazing place to chill out

The breakfast was fantastic, fabulous choice of food and juices; staff were so helpful and attentive. Spa was a welcome treat, after a day of exploring the city; again, staff in spa were so helpful. Room, as rest of hotel, was spotless. The windows were rather old and hard to open ( to air the bathroom, after a shower), but the building is relatively old. The private parking was expensive, but only a short walk from the hotel and we knew the car was safe and secure. All in all, a wonderful stay at The Gainsborough, will definitely return; was a wonderful experience.

Had not realized it is the only hotel in Bath that has access to the hot mineral springs. They block off two hours in the morning and two hours in the evening where hotel guests can come and go as you please and use the Spa with access to the hot tubs, infrared sauna, steam room, ice baths and pool. It was excellent!

Absolutely enjoyed our stay at this hotel! I highly recommend it if you are visiting bath, it is right in the center of everywhere you need to be. And also it is right next door to the thermal bath spa. My only complaint is when we booked it it said we had use of the amenities of the hydrotherapy within the hotel. Getting close to our booking date we received information about it letting us know when we were allowed to attend. We were restricted from 8:00 a.m. to 10:00 a.m. and 7:00 p.m. to 9:00 p.m.. I do understand it is to keep the quiet and ambience of the spa however those times didn't entirely work for us so we did not end up getting the full experience we were hoping for. However our rooms were beautiful, the classical music that played in the rooms was an added touch that I didn't even know I would enjoy! I do highly recommend however I hope in the future there will be more clarification on the Expedia and website of the hotel that explain it has extreme minimal time usage throughout the day.

Breakfast was a bit kaos, but it was a nice stay.

Great property in a central location - perfect for a weekend visit to Bath

A lovely, clean, modern hotel. The room was very clean and comfortable. Breakfast options were vast and tasted great. The spa facilities were plentiful. The staff couldn’t be more helpful. Overall a fabulous hotel that we’d definitely stay in again.

Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded.

Great spa and service

Fantastic facilities, great Customer Service

Perfect in everyway.

The spa was lovely and the room upgrade for my birthday was very appreciated. However, room service had limited choice and overpriced for the amount of food in the salmon salad.

Clean rooms and it’s in city centre it’s so close to everything you’d need. Staff were so lovely

Great rooms, great food, great service and right in the centre for easy shopping and sightseeing.

Lovely stay, attentive staff and relaxing spa getaway

The spa was wonderful

What a lovely hotel, rooms are to a high standard and breakfast is delicious.

The Spa wasnt available, but they gave out complimentary vouchers for the Thermae Spa across the road. The room and the hotel was fabulous. The staff were very kind, and always ready to assist. A quality hotel.