とても良いホテルでした。 私の病気のため、スタッフにはお世話になりましたが、気持ちよく対応していただけました。 お部屋もきれいでとても満足でしたし、 海外では初めて冷蔵庫の飲み物がフリーなど、 サービスに気を使っているのを感じました。 値段もロンドンの半額のイメージですね。 そして日本人スタッフのさゆりさんにはとても感謝しています。 日本語で対応して頂いただけではなく、ホテルスタッフとして行き届いたサービスでした。 病気で不安な中、親切に対応してもらえて本当に救われました。 どうもありがとうございました。 バースに行かれる方にはおすすめのホテルです！

I can't fault this hotel or the staff we met. We had a great night's sleep in a very comfortable bed. Lovely touches like a mini bar with complimentary soft drinks. It is in a central location, and apart from the fact it doesn't have a car park it is an ideal place to stay. A special shout out to Jenny at reception who went out of her way to be helpful.

Wonderful!! Great location.

Let’s start with the hotel itself, it is stunning, tucked away but also walking distance from pretty much everything, the main lobby is beautifully decorated, spotlessly clean and easy to get to. The room - It was one of the courtyard rooms, it was spacious, clean, well-appointed and the bed was wonderful, the courtyard is accessible from the room itself through some French doors and very private, it has a good sized TV and the bathroom was wonderful, they give you good quality loo paper (Yes, that’s more important than you think.) Tea and coffee with a coffee machine and the room even had a radio. All in all, 10/10. The Bar – It is a small personal bar, but there are lounges to relax so plenty of space even though it feels personal, a huge selection of drinks and cocktails to choose from and expertly put together and severed by staff that know what they are doing, we will talk about them soon. The Restaurant – We had breakfast and 1 evening meal here, and the food was amazing, good quality and cooked to perfection, and excellent range to choose from, good portion sizes and served quickly without being rushed. The Staff – Well what can I say? The staff were second to none, from the minute we walked throu

Beautiful little hotel right tin the middle of bath, very clean and elegant.

The room was spotless and spacious. The staff were consistently polite and helpful throughout our stay. The spa was exceptional—it felt like a truly special experience. The bar was a little on the expensive side, but there are plenty of pubs within easy walking distance. I would definitely return

Lo mejor el acceso al spa cada día.

Beautiful hotel. Lovely breakfast. Restaurant staff were fabulous. Reception staff seemed a little bit hassled & were generally a tad abrupt with guests on check out. Concierge very helpful. £40 parking is quite steep bearing in mind it isn’t particularly secure. The spa is lovely, but hotel guests are limited on when they can use it without paying £70 a head extra - this wasn’t clear prior to arrival. Times are 7-9pm & 8-10am. We had a dinner reservation in town at 7.30pm & needed to leave early for commitments at home. This meant we had a very limited time to enjoy one of the draws of the hotel. Gym is open 24 hours and is well equipped. Treadmills - one was out of order & the second of three was running slowly when we tried to use it. Overall a great stay, but I would expect that for the price paid and the rating of the hotel. The niggles wouldn’t put me off staying again, but they might make me look elsewhere first.

Amazing experience in every way!!! The spa is so relaxing and elegantly done , the rooms are lovely , the staff is gracious, i only wish we could have stayed longer !

Really excellent service in delightful hotel . Bath is a fascinating city and the hotel is easy walking distance from all the historical must sees and excellent range of restaurants .

Great hotel, lovely staff. Only two draw backs were the towels were like sandpaper and the spa (due to only two two hour slots for guests without paying extra) was quite crowded

Such friendly attentive staff . Good breakfast and beautiful city . Only downside was noisy local youths disturbed my sleep two out of three nights

Our room was at street level and as a result, quite noisy with people and traffic going by as well as workers in the alley operating loud machinery. Otherwise, the room was fine. The spa was lovely and Shoua, the massage therapist was excellent. He was very strong and did a great, deep massage.

Great location & lovely hotel. Only small issue is parking - dropping off and finding car parks is difficult in Bath!

Very helpful front desk and valet

The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for.

Disappointed that the spa was only available to guests between 8am - 10am and from 7pm-9pm. Other times was a charge of £70ppp day. The hotel is lovely but a couple of notes: floor tiles all cracked in our bathroom and the bathroom layout meant access to the shower over the bath was a negotiation and would have been tricky if you weren’t fully mobile. In general, great location but at the price I’m left a little disappointed.

I love the spa and breakfast here, one of my favourite hotels.

Very lovely hotel, good location- kind staff

Breakfast menu excellent. Staff were incredibly attentive. Spa an amazing place to chill out