清潔で部屋も広く良かったです。シャワールームは狭いので体から大きい人には不向きかも。

夜中に着いた時のフロントマンの対応が非常に悪く、不愉快なチェックインでした。 しかし翌朝からのスタッフ達は、非常に感じがよく明るく親切でした。

郊外にある素敵なマナーハウスの中で、従業員の方のフレンドリーなサービスは抜群です。朝食もイングリッシュブレックファースト、アフタヌーンティーも手頃に楽しめます。バス停が近いのでPutneyまではすぐに出ることができる立地。次回は花の咲く季節に来てお庭を楽しみたいです！

場所がKingstonに近く、バス等が利用しやすい環境。但し、車で訪れる客が多かった。朝食代が非常に高く、それが難点（夕食はリーズナブル）。

ダブルルームが一杯でツインルームの予約でしたが、希望を出したところ、ベッドをつなげてマットをダブルようにしてくださっていました。 朝食もバイキングでしたが、トーストはホワイトかブラウンの好みを聞いてくれ、パンが美味しかった印象が残るほどです。 スタッフの方も私達の拙い英語を理解しようと親身になってくれました。私達はウインブルドン観戦のためにこちらを選んだのですが、周辺の環境は良いし、駅までは距離がありますがバス停は3分ほどのところにあり、おススメしたいホテルです。

The staff were very welcoming. The pool was very cloudy which was a bit concerning. The shower was blocked which caused it to flood the bathroom. We asked for it to be fixed, but the soaked towels were not replaced which was a little disappointing. The restaurant menu was not quite what we expected and we found it a bit limited, but our food was tasty and very nicely cooked and presented. Breakfast was good, the eggs to order and fresh orange juice were a highlight.

A.unique atmosphere and setting. Great staff who were super friendly. Loved being so close to the Royal Park. Will be back!

staff amazing. rooms clean. parking safe. location quiet. breakfast good but some slightly disappointing elements - stale hash browns and croissants - rest all beautifully cooked.

Our triple adult room had no hot water. Reported to reception, promised 2 doubles but that night only given one, so one of our party had to stay in room with no hot water. Asked to speak to manager next day who moved us to an apartment for our last night with hot water.,

Comfortable, super clean room. Friendly staff. Relaxing vibe in bar area. Plenty of free parking. Great location near Richmond Park. I’m not sure if the hotel have bikes to hire but if they did, a ride in the park and along the Thames would be nice.

Lovely hotel nestled in a very quiet location right next to Richmond Park, with easy access to Isabella plantation. We really enjoyed our stay here, very friendly staff, excellent breakfast, comfortable rooms in good condition with recently renovated bathrooms. Only small comment is regarding the poolside changing rooms which are really in need or renovating.

Perfect place to visit London about 20 min walk to station . Property so lovely food and drink amazing with quiet pool although people say cold was 27 degrees which is the norm as I am a regular swimmer. Staff were so helpful and our room was perfect

We arrived and had an excellent check in experience. The room was nice and spotlessly clean. It’s really close to Richmond Park where we had a lovely walk and spotted some dear. The only slight negative was despite the aircon being on lowest setting the room was quite room. Other wise a perfect stay

Beautiful location - spotted a fox and a badger on the drive up the private road to the hotel. The room itself was very small. The aircon vent in the ceiling had lots of dust and debris dangling from it The phone in the

Loveliest staff, very helpful, amazing food, beautiful rooms, gorgeous property

Don’t stay here. This property is definitely not 4 star. Three star at best. From the outside it looks very much the country house hotel and promises so much that it just doesn’t deliver. Once through the entrance doors that feel good from the outside evaporates. It cries out for refurbishing; is tired and run down with worn out stained carpets and poor decor. The gym and pool changing areas were worse than municipal baths and the pool itself rather drab. We felt it safer for our health not to use it. The bar and restaurant were uninspiring and not somewhere you’d wish to spend much time. The restaurant menu had limited choices of a couple of Indian main courses or basic pub fayre. The food was bland but at least palatable. Breakfast was not worth the extra charge. The only fresh fruit was watermelon and pineapple or the oranges being used to make juice. Cold and hot buffet choices were limited and some of the food looked like it had been there for days. Our room on the first floor was on the route to the pool and gym. The corridor had an overpowering smell of chlorine which thankfully at least didn’t invade the bedroom. The room was small and although the decor was okay the wardrobe and cupboard doors looked about 50 years old and tatty. Tv was limited to freeview with no internet options or ability to cast. Shower was not hot only warm. Complained but nothing done about it. Suspect thermostat was turned down to save money. Staff at least were pleasant if not very helpful.

Amazing quite location with nature all around

Staff were very welcoming and the food was lovely such lovely grounds

The standard double room was very comfortable and the bathroom / shower was superb. The heating in the room seemed to be malfunctioning, but helpful and attentive staff were able to provide an electric fan heater.

Comfortable beds and fantastic breakfast