清潔で部屋も広く良かったです。シャワールームは狭いので体から大きい人には不向きかも。

夜中に着いた時のフロントマンの対応が非常に悪く、不愉快なチェックインでした。 しかし翌朝からのスタッフ達は、非常に感じがよく明るく親切でした。

郊外にある素敵なマナーハウスの中で、従業員の方のフレンドリーなサービスは抜群です。朝食もイングリッシュブレックファースト、アフタヌーンティーも手頃に楽しめます。バス停が近いのでPutneyまではすぐに出ることができる立地。次回は花の咲く季節に来てお庭を楽しみたいです！

場所がKingstonに近く、バス等が利用しやすい環境。但し、車で訪れる客が多かった。朝食代が非常に高く、それが難点（夕食はリーズナブル）。

ダブルルームが一杯でツインルームの予約でしたが、希望を出したところ、ベッドをつなげてマットをダブルようにしてくださっていました。 朝食もバイキングでしたが、トーストはホワイトかブラウンの好みを聞いてくれ、パンが美味しかった印象が残るほどです。 スタッフの方も私達の拙い英語を理解しようと親身になってくれました。私達はウインブルドン観戦のためにこちらを選んだのですが、周辺の環境は良いし、駅までは距離がありますがバス停は3分ほどのところにあり、おススメしたいホテルです。

The room was spotless and the bed and pillows of a good standard. The bathroom was beautifuly fitted and food excellent with a free bottle of wine .

All goo

Excellent staff especially in the restaurant during dinner service and during breakfast service. Warm comfy room.

Great room and a nice upgrade. Lovely service highly recommend

This hotel is wonderful. We stayed for our wedding anniversary and it was exceptional. The room was beautifully decorated and had excellent amenities. The hotel is beautiful, it’s well maintained and in the process of sone restoration which was so discrete you couldn’t even hear it. The dining room is lovely, the menu is not extensive but everything is done well which more than makes up for it. The bar is also fantastic and the signature cocktails are all worth a try! Breakfast is extensive, beautifully presented and freshly cooked to order. The range is fantastic for the price. Do also visit Richmond Park as it is stunning. Every member of staff was polite, helpful and friendly. They really are an asset to the business. Thank you for such an incredible stay.

Very helpful and friendly staff. Great value stay.

Yes, the staff were excellent and we thoroughly enjoyed our stay

Staff couldn't do enough for us. Loved it .

The room was clean and comfortable, the staff were friendly and attentive throughout, and the amenities were well-maintained and thoughtfully provided. Overall, everything was well organised and contributed to a very pleasant and relaxing experience.

Great room and friendliness of the staff. We enjoyed a swim in the pool which was lovely and warm. I was disappointed by the food. Our fondue vegetables were overcooked and soggy, which you shouldn't expect for the price. And the selection wasn't very good. We also agreed that the disabled toilet which was the one nearest to the bar was not of a good standard and a bit grotty. Unsightly elements such as the large pedal bin for paper towels and general condition of woodwork and fittings.

From the moment I walked in I was greeted by a friendly, welcoming smile and that continued throughout my stay. Dinner was lovely and as soon as my drink was empty someone was in hand to get me another one. My room was clean and comfortable. Enjoyed my stay!

We didn't dine here but the menu looked good. The bar had a great selection and the drinks were good. There is a bus stop at the end of the street so easy to get around. We loved our room. It was very spacious. If you have troubles with stairs be sure to ask for a ground floor room as there isn't an elevator. One of the reasons we booked here is because it said there was a pool, but the pool wasn't open and the staff was clueless about it. Kept saying maybe tomorrow.

Breakfast cold and poor selection. Looked like it had been left out too long. Poorly organised layout. No

Not what we expected. We thought we were to stay in a real castle. Tired. Staff a bit fawlty towers. Dinner was awful and they “lost” our reservation for 30 people. Rooms ok but bathroom very small and unpractical. Low water pressure in the shower. Nowhere to hang you towels. Will not go back.

I was in room 17 it had a view of the roof and the bins storage area.