The hotel has unfortunately paid more attention to design than to functionality or cleanliness.
My room had a standard keycard-operated lighting system: slip the card into the mechanism and the lights turn on. Unfortunately, the mechanism was broken and the lights kept turning off after 5 minutes. Additionally, the electronic lock on the door was entirely non-functional, so it was impossible to secure the room. Lastly, there was a human fluids stain on the velour runner decorating the bed, which the housekeeping staff covered—with the bath towels—as though one would want to use a towel that had touched whatever was deposited on the runner.
When I alerted the reception staff to all this they said that they could not move me to a new room as the hotel was fully booked. (Who knows.) They then put off finding a “solution” till the next day once the management was consulted. After saying they would reach out to me, I was the one who had to follow up. They offered me two glasses of champagne (!) as compensation. Since I don’t drink, I said that I wouldn’t be able to accept. Later that day, I checked back and they now offered me a bottle of champagne. Turns out I still don’t drink (!) so once again I said that I could not accept. I was then encouraged to write a review, if I wanted. Here we are.
Strip away the niceties of design (which, incidentally, are starting to look shabby), what you’re left with is a two-star experience in the most generous assessment.
