No usb in room No water Bed not made up Very noisy Not very clean

Staff were brilliant

£400 for One Night (Room Only) – Not Suitable for Families!! We paid almost £400 for one night for a family room (room only, no food included) and it was one of the worst hotel stays we’ve had. The hotel feels very run down. Although the room was large, it was extremely dated and not cleaned to a high standard. For the price being charged, the condition was very disappointing. Our floor was mostly occupied by hen party groups and was extremely noisy. To make matters worse, our room was directly underneath an events room where very loud music continued well past midnight. Even after the music stopped, furniture was being dragged around above us. As a result, both myself and my children struggled to get any sleep. When we did eventually fall asleep we were woken again by shouting and screaming in the corridors from other guests. By morning we couldn’t wait to leave. The corridors also had leftover takeaway containers and kebabs scattered along them, which summed up the state of the place. When I raised these issues at checkout, the manager, Chris, showed little interest and said it was my fault for not complaining during the night. I was also told the hotel mainly caters for stag and hen parties, which makes charging nearly £400 for a family room feel very misleading. This hotel is massively overpriced and not suitable for families. We were not the only guests complaining in the morning. We wish we had booked a Premier Inn or Travelodge instead.

Very convenient for shopping Very friendly Great breakfast

Stayed as a group of 8 for a hen party. The room was ready on arrival at 1pm. It was clean and spacious and the beds were really comfy. The only downside was there was only 1 toilet between 8 of us and there wasn’t enough mirrors in the room

Good hotel room was a bit gokf

I booked this hotel specifically as part of my husbands Christmas gift as he is an avid Liverpool FC fan. Unfortunately wi was not informed prior to my stay that the Shankley hotel had changed hands and all the memorabilia removed by Christopher Shankley in early January 2026. My husband and i were both bitterly disappointed and feel that we should of been informed of tgis prior to our stay. The shankley hotels appeal and unique selling point is the fact that it is a shrine to Bill shankley but there was no memorabilia to look at and enjoy. We wasn't even informed of this at the reception upon arrival. I also found the reception staff member very rude and blunt in his approach to our check in. He didnt advise where the var or restaurant was, the opening tines, what time breakfast and dinner is served etc. When we got into our room it was freezing cold there was no instruction on how to operate the heating system in the room and i had to knock on the door of the neighbouring guest to ask them. The blue tooth speaker system in the room which is operated from a pad on the wall was broken and where buttons should of been there was just a big hole there. The bathroom was in a poor state cracked and broken tiles grime and dirt present in the tile grouting and the wooden panelling around the bath was rotten from getting wet and was also not fitted correctly with big gaps and so many cigarette burns all over it itThe burns fromm rabilia had been removed from the premises by

The staff were top class and the Room was grand 👍

Everything

the rooms are very spacious, comfy beds and on the whole good. Room did feel like it needs a bit of TLC.

Staff lovely room spotless had a lovely 2 night stay beds was so comfy room was huge stayed in a room to sleep 6 even tho there was only 2 of us i like my space 😀 didn't eat this time round but was lovely last time

The room was dated needed some TLC

Massive room free upgrade

The staff were awsome especially Krisz on reception and Aidan who works nights on reception. Only issues was that the room 107 was very tired floor was damaged bath plug didnt work flush on toilet was faulty and there was a big crack in the sink also nowhere to hand towels in bathroom on the upside the beds were extremely comfortable and room was clean the cleaner was very helpful thankyou

Room was disappointing. It needed updating.

Great room anf fantastic staff - unfortuanetly the wal

Der lå gamle sure underbukser oppe på et skab, man kunne ikke få varmen op på over 19°. Og så manglede der en håndbruser på badeværelset, man kunne kun tage bad i enestue hovedebruser eller badekar. Spaen var møgbeskidt da man tændte for den

Great staff

Good stay! Xmas shopping with girls. Room was great with a double and two single beds.

Really good stay. Check in was easy. I did forget my driving licence so had to email a copy of my passport to reception. I was expecting to potentially leave the bags at reception however as it was ready we got the room a little earlier. The room was a good size and clean. We will definitely go back.