チェックイン時のスタッフの対応が悪くて、驚きました。I’d like to check in と言ったのですが、怪訝なしかめ面をされただけでsorry？さえも無かったです。あと、部屋が別棟にあるにも関わらず、案内も無く自分で鍵開けて入るように言われました。こんな受付居るんだと思いました。 部屋はまあ2万円弱出してるわけだから、このくらいは当然だろうというレベルでした。冷蔵庫無かったです。飲み物のコップはお盆の上に上向きに置かれており、一体いつからこの状態なんだろと思い、使いませんでした。ボトルの水がなぜかベッドのサイドボードの床に近い位置に置いてあり、飲料水なのに何でこんな所に置いてあるんだろうと思いました。バスタブはありましたが、何か汚れていたので結局シャワーを使いました。アメニティは誰かの使いかけのようで、封のシールが切れていて、中身があまり入っていなかったのか軽かったです。 朝食付きで、オムレツを頼みましたが料理上手ではない素人が作ったようなものでした。食器類も薄汚れてるんですよね。。。 チェックアウト時のスタッフはフレンドリーだったので、おそらく今までの口コミに書かれているスタッフだと思いますが、上記に書いた通り、チェックアウト時の感じのよさでは打ち消せないくらいのレベルの低さだったので低評価としました。

ツインのお部屋を希望したため、バスタブなしの車椅子専用のバスルームだったため、バスルームとトイレの境目がなく、お湯がトイレ側に流れてしまい、非常に使いにくかったです。 ただ、Leeds castleの敷地内なので、無料Parking且つ無料Entrace fee、夜のLeeds castleを写真に撮ることができますし、朝御飯はとても美味しかったので、通常のツインルームだったら快適だったかもしれないと思いました。泊まる方はバスタブがついているか確認されたほうがいいかと思います。

Room was clean and decor

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The room was very clean.. Staff excellent.. Lovely to see the castle and grounds the following morning.. Check out time of 10.am felt rather rushed, 10.30 would be much better.

The staff were friendly and accommodating. Our room was of 1st standard. Restaurant staff efficient, welcoming and attentive. Would recommend for anyone to stay there.

Room, location, facilities, staff all perfect. Breakfast was mediocre and barely warm on both days.

Good size room. Staff were pleasant and helpful.

Room was lovely and warm. Staff friendly. Great views. Good value

Lovely room and grounds. Check out at 10 is a little early though. Resturant staff for evening meal were very friendly.

We booked the on-site B&B at Leeds Castle for its convenience and uniqueness. The staff at Leeds were uniformly excellent, from reception to restaurant to castle. The first thing that struck us about the room was the smell. It was of old vaccuum bags, or maybe wet dogs. This eased off when we figured out how to turn up the heating. The carpet was old, stained, thin and not properly cleaned (we think they had the door open and forgot to clean behind it). The tea in the room was undrinkable, especially with the milk substitute. (Hint: bring your own tea/coffee and a flask of milk!) But the biscuits were OK. Bathroom was huge, with good hot water, towels and even flannels. When we turned the heating down at lights-out the pipework make a disturbing dripping noise. Breakfast was in the main restaurant which was very close to the room. There was a "continental" buffet and a small cooked-to-order menu. We just had cereal and fruit so cannot comment on the hot food. The tea and coffee were both dreadful. There were no tea options, such as English breakfast or Darjeeling; so we had no idea what was served. The cafetiere contained something which tasted more like instant coffee, although on inspection there were a few grounds - perhaps it was a hybrid concoction? Perhaps the gripe which could most easily be addressed was the unusually early checkout time of 10am. Many visitors come to see the castle which doesn't open until 10:30, so we had to kill time in the cold drizzle.

The room was spacious and had everything we needed for a comfortable stay. Breakfast was good as well as the service

We had a three nights’ stay, which was perfect and memorable for all the right reasons. We stayed at Lloyd overlooking the gardens, which was incredibly comfortable and spotlessly clean. The quality of the food was exceptional - be it breakfast, dining in the restaurant or just snacks in the cafes - fresh, presented well and delectable. Having access to the beautifully maintained castle grounds around the clock was a real bonus. What more could I say? Our stay left us spellbound and we will definitely return. The whole stay was a 5-star experience! Thank you to the entire team who are friendly, helpful, efficient and work tirelessly to meet the customers’ expectations!

My husband and I only stayed overnight but wished it had been longer. We were amazed how beautiful the gardens are and we made sure we walked round them and visited the castle before we left. We stayed in the Stable Courtyard and the room was excellent with all the facilities expected of a 5* hotel. Exceptionally clean and very comfortable. Breakfast was great too. Thanks to all the staff who were helpful and professional.

10/10 for staff, room, food, gardens and grounds and of course Leeds Castle itself. Lovely to have free entry to Castle and able to access grounds after closing. Perfect, highly recommend and will come again.

A lovely setting with friendly staff. Room was clean and comfortable. Only issue is that check out is 10am and the castle doesnt open until 10.30. I think this should be co ordinated

Great spot to stay. Lovely to have the castle grounds to wander around after hours. We really enjoyed our stay in a deluxe double room overlooking the gardens. So much to see and do in the castle and castle grounds and lovely walks with a great view of the castle. We ate in the Castle View Restaurant in the evening and enjoyed our meal. Breakfast was also good. Reception staff so welcoming and explained everything brilliantly.

A fabulous visit and stay, exceeded expectations

Germany Beautiful Setting and peaceful place Place to stay. Evening dining at restaurant was so delicious.

I dont recommend this hotel for many reasons and unhappy experience, I never dislike a hotel like this one , I lived many hotels around the world 1. I don't really like the staff there completely, they are arrogant, create bad experince to my trip , both the reception staff and especially the supervisor siting inside the room, 2. No AC in hot summer for all the rooms as the staff mentioned, i re-requested a fan more, NEVER come, how deluxe it is, when you are sweating inside my small room 3. I choose and pay a “more” expensive and deluxe room when i make my booking, however the room is indeed so tiny 4. The staff is not helpful even i keep asking, I asked about the activities and she give me a map and tell me where i am and my room is. I missed some good activiy 5. Request me to pay for an extra bed, which I dont want to! I choose to believe a more expensive and bigger one room can have three people, i book this online with three “heads” on the website to make sure the room space sufficient, why the room is so small, I choose a more deluxe version with three heads on website, , want to spend my happy vacation with my love and one small kids, they asked why I didnt notice them about my “two” kids, and ask me to pay extra immediately in fact I have one kid only, I dont really like to pay extra, I wish they could refund me if they read it. However, they ask me to pay immediately, and demand my credit card for their hotel. :( so bad!