チェックイン時のスタッフの対応が悪くて、驚きました。I’d like to check in と言ったのですが、怪訝なしかめ面をされただけでsorry？さえも無かったです。あと、部屋が別棟にあるにも関わらず、案内も無く自分で鍵開けて入るように言われました。こんな受付居るんだと思いました。 部屋はまあ2万円弱出してるわけだから、このくらいは当然だろうというレベルでした。冷蔵庫無かったです。飲み物のコップはお盆の上に上向きに置かれており、一体いつからこの状態なんだろと思い、使いませんでした。ボトルの水がなぜかベッドのサイドボードの床に近い位置に置いてあり、飲料水なのに何でこんな所に置いてあるんだろうと思いました。バスタブはありましたが、何か汚れていたので結局シャワーを使いました。アメニティは誰かの使いかけのようで、封のシールが切れていて、中身があまり入っていなかったのか軽かったです。 朝食付きで、オムレツを頼みましたが料理上手ではない素人が作ったようなものでした。食器類も薄汚れてるんですよね。。。 チェックアウト時のスタッフはフレンドリーだったので、おそらく今までの口コミに書かれているスタッフだと思いますが、上記に書いた通り、チェックアウト時の感じのよさでは打ち消せないくらいのレベルの低さだったので低評価としました。

ツインのお部屋を希望したため、バスタブなしの車椅子専用のバスルームだったため、バスルームとトイレの境目がなく、お湯がトイレ側に流れてしまい、非常に使いにくかったです。 ただ、Leeds castleの敷地内なので、無料Parking且つ無料Entrace fee、夜のLeeds castleを写真に撮ることができますし、朝御飯はとても美味しかったので、通常のツインルームだったら快適だったかもしれないと思いました。泊まる方はバスタブがついているか確認されたほうがいいかと思います。

Eine wunderschöne Location direkt beim Schloß mit sehr gutem Frühstück. Zimmer sehr schön. Reception super freundlich! Eintrittspreis für das Schloss und Garten inklusive! Mehr als zu empfehlen. Kommen bestimmt wieder.

lovely stay

Loved staying here ! Great to be in the premises of a castle ! Very comfortable bedroom and lovely breakfast. Recommend.

We had a great stay and really enjoyed having access to the castle grounds so close to our room. We asked for a fan in our room and it was delivered immediately . The restaurant for breakfast was only a minutes walk away and had a stunning view of the castle . The food was of a very high quality and good choice of individually cooked items , plus an extensive buffet. Thoroughly recommend for a special occasion .

So lovely to stay in such an idyllic location. The castle and grounds are stunning. The falconry display was amazing and the Maze was an exciting challenge! Room was incredibly clean with a very large, comfortable bed. Staff were very friendly and helpful. Breakfast was great. They can cater for vegans, which was terrific. Evening meal was very nice but quite expensive. The tv had trouble tuning into all the channels and it would be nice to have hooks on the doors. But no big deal.

Perfect! Staff were incredibly helpful!

Superb

What a lovely spot. The rooms were clean with very comfy beds. Huge bathroom with tub and shower. Nice restaurant. Beautiful location. Leeds Castle is beautiful, well maintained, and has something for everyone in your family. We stayed 2 nights while visiting in the area. Perfect.

Lovely room, spacious and clean. Friendly staff. Great location. The only negative was the overly herby sausages at breakfast.

Room was clean and decor

.

The room was very clean.. Staff excellent.. Lovely to see the castle and grounds the following morning.. Check out time of 10.am felt rather rushed, 10.30 would be much better.

The staff were friendly and accommodating. Our room was of 1st standard. Restaurant staff efficient, welcoming and attentive. Would recommend for anyone to stay there.

Room, location, facilities, staff all perfect. Breakfast was mediocre and barely warm on both days.

Good size room. Staff were pleasant and helpful.

Room was lovely and warm. Staff friendly. Great views. Good value

Lovely room and grounds. Check out at 10 is a little early though. Resturant staff for evening meal were very friendly.

We booked the on-site B&B at Leeds Castle for its convenience and uniqueness. The staff at Leeds were uniformly excellent, from reception to restaurant to castle. The first thing that struck us about the room was the smell. It was of old vaccuum bags, or maybe wet dogs. This eased off when we figured out how to turn up the heating. The carpet was old, stained, thin and not properly cleaned (we think they had the door open and forgot to clean behind it). The tea in the room was undrinkable, especially with the milk substitute. (Hint: bring your own tea/coffee and a flask of milk!) But the biscuits were OK. Bathroom was huge, with good hot water, towels and even flannels. When we turned the heating down at lights-out the pipework make a disturbing dripping noise. Breakfast was in the main restaurant which was very close to the room. There was a "continental" buffet and a small cooked-to-order menu. We just had cereal and fruit so cannot comment on the hot food. The tea and coffee were both dreadful. There were no tea options, such as English breakfast or Darjeeling; so we had no idea what was served. The cafetiere contained something which tasted more like instant coffee, although on inspection there were a few grounds - perhaps it was a hybrid concoction? Perhaps the gripe which could most easily be addressed was the unusually early checkout time of 10am. Many visitors come to see the castle which doesn't open until 10:30, so we had to kill time in the cold drizzle.