総合評価とレビュー The Franklin London - Starhotels Collezione

Very good

enjoyed my stay and breakfast. All staffs were kind and wonderful.

Location is very convenient, quiet and safe. Only 6-7 minutes walk to museums and South Kensington Station. The room is clean and comfortable. I want to come back to this hotel again.

We were surprised that extras were added to the bill at checkout. Specifically 2types of service charge

A wonderful hotel in a great location with exceptional staff and incredibly comfortable beds.

The hotel was beautiful and the staff was helpful and kind

They had private events for three nights where the lobby was packed and very little security. We witnessed a robbery outside the hotel (a suitcase being stolen from a nearby hotel). I found men workers in the women bathroom with no signage on door that they were in there. Ran out of fruit for breakfast

Beautiful street and very well appointed hotel

The hotel amenities, restaurant, service, location to shops, and museums is a rating of six (in a scale of 1-5)! The restaurant is managed by a Michelin rated chef and his menu is outstanding. The waiting staff (led by Stephanie) is attentive, efficient and friendly, esp. Neusa. The concierge was informative and willing to help in several regards.

Location,location and location

nice property

The Franklin is an excellent hotel. The location is convenient, the service was exceptional and the decor was modern and stylish. We would not hesitate to stay there again.

The hotel is so convenient to great shopping and the park. It is modern and there is a real sense of luxury.

I wish i could give a 5-star review, but unfortunately, this is not the case. i do not like to be prejudged on the arrival to the hotel. The welcome was awful and rude which left a bitter taste. I wish we left straight away but it was our wedding day and we had an evening party to attend...not ideal scenario. The following day we had a note posted under the door addressed to my name accusing me of smoking because they smelt smoking in the corridor....even though the lovely chap at the door saw me going out for a smoke number of times .This explains me hearing someone near our door couple of times. The housekeeping was very nosey when we asked for coffee and looked inside the room as trying to catch us out. But instead should have been doing her work as a room was far from clean, just looking at the fire alarm which was covered in a layer of dust was enough. And all of this would have been not important if we had great service and felt welcome. Whilst checking out i saw the service given to other customers arriving by different members of staff was totally different to what we received. When I complained, the house manageress was very apologetic and polite and offered to pay for our taxi ride. Which was very kind. But i would not recommend this hotel because it truly left a bad taste and ruined our special day. Very, very sad

The Franklin Hotel London is an absolute gem! Nestled in a quiet Knightsbridge enclave, it exudes elegance and sophistication. The decor is stunning, service impeccable, and the ambiance intimate yet luxurious. Every detail, from the plush rooms to the exquisite dining, is perfection. A true five-star experience—highly recommended!

Loved our 6 night stay! The staff are amazing & the hotel well appointed & in a lovey area. We would definitely return here for our next London visit!

Not a hotel that deserves 5 stars. Friendly service at check in. But that’s about it. Breakfast was understaffed. A bottle of sparkling wine was promised in the room at arrival. No sign of it. A kind of hotel that wants to be ‘boutique’ but fails completely.

Fantastic hotel and service

lovely staffs, home warming welcome

Had a great time