最初は車寄せもなくてびっくりしましたが、マドリード自体が駐車が大変らしい。ホテルはこじんまりしてたけど、綺麗にしてたので快適でした。 スタッフもとても親切でした。

素晴らしいホテルです。5つ星ですが6つ星クラスです。タクシーが止まった瞬間スタッフが名前を呼んで出迎えてくださいました。インテリアはシノワとのミックスで見事に調和がとれ気品を感じます。特筆すべきは、セレクトされた食材の朝食です。なにを戴いても美味しく、忘れられない滞在となりました。お部屋にはジャグジー付きの浴槽が有り街歩きの疲れが取れました。フロントを通るたびに、どの方も笑顔で接してくださいました。このホテルに滞在するためだけにマドリードを再訪したいと思える別格のホテルです。

清潔でアイテムも充実していた

大きなホテルでは無いので、顧客サービスが行き届いている。気遣いが出来ている。スタッフの笑顔が最高！外出する時、帰って来た時笑顔と一緒に一声かけてくれる。知らない土地では本当に嬉しい最高のサービス❗️

The location is not in the center of Madrid, however it was nice and quiet and close enough to get into the center (about 10 min by taxi). The staff was very kind and nice, a petit 5 star hotel. The breakfast was delicious, the restaurant is nice and relaxing. Rooms are clean, bottled water is complementary and there were fruits and a welcome wine provided in room.

Lo silencioso de la zona por las noches

Wonderful hotel with friendly and welcoming staff in a great location. Old world charm with modern facilities.

Es una belleza

Incrivel ! Recomendo muito

Dessa vez o quarto, 21, tinha o ar condicionado bem de frente pra cama, o que foi ruim pois o vento vinha diretamente em nosso rosto. Porém a equipe muito prestativa,m; Kike, Sebastian, Olga. Demorou muito para o room service chegar. Café da manhã maravilhoso, mas é para quem tem tempo de esperar o pedido chegar!

Un bel hôtel classique, pas trop grand. Notre suite était superbe et très confortable. Le personnel, très efficace et chaleureux, était de bon conseil. Le restaurant sert de très bons plats espagnols, et la terrasse sur le toit permet de prendre l'apéro au son d'un guitariste discret. L'hôtel est un peu loin des sites historiques majeurs (45 minutes de marche), mais très près des belles boutiques de Madrid. On en a profité. Nous le recommandons et nous y retournerons.

Excelllent hotel. We arrived early from america and they find us a room very early in the morning. The room very nice and the beds super confortable

It’s the hospitality that makes this place special. Good, old-fashioned, nothing-is-too-much-trouble, service - from the warmest welcome with a cool-down drink, to the porters (special mention to Bara!), housekeeping (beds turned down in the evening with a chocolate left), and water for the journey when we left. Welcome and leaving gifts demonstrate that guests are valued, and are a nice touch. Our room was traditional, but comfortable - a good night’s sleep with plush pillows. Sited on a very busy road, but don’t let that put you off - you can’t hear any road noise at all inside the room. 3 metro stations within easy walking distance.

Muito bom. Cama confortabilíssima, equipe prestativa

Heritage Madrid was the perfect place to stay for my first visit to the city. The location made it easy to explore Salamanca on foot, and I loved being able to walk to so many great restaurants and cafés. The staff were incredibly kind and helpful from check in to departure, and they made the hotel feel genuinely welcoming. The architecture and décor are beautiful, with so much character and attention to detail. It feels elegant without being over the top, and coming back each evening was something I genuinely looked forward to.

This is an excellent boutique style hotel with excellent rooms and great food. We had lunch and breakfast and both were amazing. The highlight for me were the staff and management....will be back!

Excelente hotel! El personal fue muy amable.

Outstanding service and an excellent restaurant on site.

We had the most wonderful stay at The Relais & Châteaux Heritage in Madrid! The hotels is simply gorgeous, our the rooms are beautifully decorated and comfortable with every possible detail thought of. It is in a fantastic location, and the breakfast was delicious! Most importantly the staff was exceptional! Juan, Celeste, and Elsa were all so helpful and accommodating, and Olga at breakfast was the absolute sweetest! We are looking forward to our next stay, and highly recommend this beautiful gem to anyone wanting a luxurious stay while visiting Madrid!

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