最初は車寄せもなくてびっくりしましたが、マドリード自体が駐車が大変らしい。ホテルはこじんまりしてたけど、綺麗にしてたので快適でした。 スタッフもとても親切でした。

素晴らしいホテルです。5つ星ですが6つ星クラスです。タクシーが止まった瞬間スタッフが名前を呼んで出迎えてくださいました。インテリアはシノワとのミックスで見事に調和がとれ気品を感じます。特筆すべきは、セレクトされた食材の朝食です。なにを戴いても美味しく、忘れられない滞在となりました。お部屋にはジャグジー付きの浴槽が有り街歩きの疲れが取れました。フロントを通るたびに、どの方も笑顔で接してくださいました。このホテルに滞在するためだけにマドリードを再訪したいと思える別格のホテルです。

清潔でアイテムも充実していた

大きなホテルでは無いので、顧客サービスが行き届いている。気遣いが出来ている。スタッフの笑顔が最高！外出する時、帰って来た時笑顔と一緒に一声かけてくれる。知らない土地では本当に嬉しい最高のサービス❗️

The location is not in the center of Madrid, however it was nice and quiet and close enough to get into the center (about 10 min by taxi). The staff was very kind and nice, a petit 5 star hotel. The breakfast was delicious, the restaurant is nice and relaxing. Rooms are clean, bottled water is complementary and there were fruits and a welcome wine provided in room.

We had the most wonderful stay at The Relais & Châteaux Heritage in Madrid! The hotels is simply gorgeous, our the rooms are beautifully decorated and comfortable with every possible detail thought of. It is in a fantastic location, and the breakfast was delicious! Most importantly the staff was exceptional! Juan, Celeste, and Elsa were all so helpful and accommodating, and Olga at breakfast was the absolute sweetest! We are looking forward to our next stay, and highly recommend this beautiful gem to anyone wanting a luxurious stay while visiting Madrid!

Quarto limpo, funcionários super atenciosos ótima estadia!

I didn’t like that the bathroom didn’t have a door , only the separate toilet . Not very nice when you are staying with a friend no privacy . Also supposedly the roof terrace closes at 11 pm , the times it was closed when we tried to access and it it was stil 10pm , our room was very dark . Didn’t eat at the hotel . Only ordered room service - club sandwich once it was ok not great . Staff were friendly .

Good location , employees are young, they are in process to be good!

Great place and all is New and clean

it was expensive, 30 euros per person

Tudo

Impecable! Bastante bonito, cómodo y muy buen servicio.

Excellent small luxury hotel. Very friendly staff are knowledgeable and helpful. Beautiful rooms are elegantly decorated and comfortable. Great location close to great shopping and dining options.

Quarto amplo e de muito bom gosto. Equipe gentil

“An absolutely stunning stay at Madrid Château. The room was beautiful, the service was exceptional, and every detail was handled with care. The hotel itself is truly gorgeous elegant, peaceful, and perfectly curated. An unforgettable experience.”staff beyond friendly lived it

Nice hotel, very friendly staff. Rooms are however in desperate need of a remodel, wallpaper peeling off wall, broken desk, wood falling off ceiling / visible water damage. A bit surprising for a R&C. They also need to clean under the bed pad, I found broken glass.

Si

Uma dos melhores atendimentos que já tive. Colaboradores muito atencioso. Quarto confortável e um excelente café da manhã

Exceptional services