ルレ & シャトー ヘリテージ マドリッド

最初は車寄せもなくてびっくりしましたが、マドリード自体が駐車が大変らしい。ホテルはこじんまりしてたけど、綺麗にしてたので快適でした。 スタッフもとても親切でした。

素晴らしいホテルです。5つ星ですが6つ星クラスです。タクシーが止まった瞬間スタッフが名前を呼んで出迎えてくださいました。インテリアはシノワとのミックスで見事に調和がとれ気品を感じます。特筆すべきは、セレクトされた食材の朝食です。なにを戴いても美味しく、忘れられない滞在となりました。お部屋にはジャグジー付きの浴槽が有り街歩きの疲れが取れました。フロントを通るたびに、どの方も笑顔で接してくださいました。このホテルに滞在するためだけにマドリードを再訪したいと思える別格のホテルです。

清潔でアイテムも充実していた

大きなホテルでは無いので、顧客サービスが行き届いている。気遣いが出来ている。スタッフの笑顔が最高！外出する時、帰って来た時笑顔と一緒に一声かけてくれる。知らない土地では本当に嬉しい最高のサービス❗️

The location is not in the center of Madrid, however it was nice and quiet and close enough to get into the center (about 10 min by taxi). The staff was very kind and nice, a petit 5 star hotel. The breakfast was delicious, the restaurant is nice and relaxing. Rooms are clean, bottled water is complementary and there were fruits and a welcome wine provided in room.

Impecable! Bastante bonito, cómodo y muy buen servicio.

Excellent small luxury hotel. Very friendly staff are knowledgeable and helpful. Beautiful rooms are elegantly decorated and comfortable. Great location close to great shopping and dining options.

Quarto amplo e de muito bom gosto. Equipe gentil

“An absolutely stunning stay at Madrid Château. The room was beautiful, the service was exceptional, and every detail was handled with care. The hotel itself is truly gorgeous elegant, peaceful, and perfectly curated. An unforgettable experience.”staff beyond friendly lived it

Nice hotel, very friendly staff. Rooms are however in desperate need of a remodel, wallpaper peeling off wall, broken desk, wood falling off ceiling / visible water damage. A bit surprising for a R&C. They also need to clean under the bed pad, I found broken glass.

Si

Uma dos melhores atendimentos que já tive. Colaboradores muito atencioso. Quarto confortável e um excelente café da manhã

Exceptional services

Hotel maravilhoso em todos os aspectos

el desayuno muy bueno y completo

This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.

Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.

Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.

Excelente personal

The staff was fantastic! The property is beautiful and located in a great area. Would highly recommend.