１F角部屋近くだったが、庇が邪魔になり写真が撮れなかった

窓から見下ろせるコンチャ湾の眺めが最高でした。朝食もおいしかった。

売りは景色のみ。食べ物やアメニティなど準備していくべし。 まずアクセスについて。旧市街からホテルは途中まだバスがあるがバス停から歩く。急斜面の山道。次に設備について。アメニティは最低限。シャンプーボディソープ(兼用)、ボディクリーム、シャワーキャップしかない。サービスについて。ワインオープナーやティースプーンなどツールを借りることができない。部屋にコーヒーがあるのに…またカスタマーサービス、フロントなどへの電話も繋がりづらく地味にストレスでした。 バルコニー付きの海側の部屋であれば、景色はすごく美しいです。感動しました。 スタッフに対して、スペイン語に翻訳して伝えるとスムーズです。 値段に対しての価値を考えると、微妙です。

The English skills of the staff were quite low, it wasn't easy to communicate with them. My room didn't have any tissue. Some machines in the gym were left broken. All of the above is unacceptable for this class of hotel.

滞在しやすくて、眺めも最高 ただ、WiFiが弱くてネット接続が大変でした。。。

ホテルからの景色がとても素晴らしかったです。 室内用の履物（スリッパ）があればなお快適で良かったです。

山の上にありロケーションが最高です。市内には、タクシーで10〜15€前後。 施設内設備は素晴らしく機会があればまた、泊まりたいホテルです。

夜遅くなるとケーブルカーが動いていないので少し不便でした

Very good view from the top of Monte Igueldo, really nice breakfast, and comfortable room.

霧で景色があまり体験できず、街へのアクセスにやや不便だった

Nous avions réservé une chambre privilège vue mer avec balcon. A notre arrivée, une chambre standard au 1er étage nous a été attribuée, par erreur? Nous avons refuse cette chambre, et après négociation nous avons obtenu gain de cause, non sans mal ! Une attitude désinvolte du personnel du check-in, une attente interminable au comptoir. Une arrivée déplorable dans cet hôtel. La chambre pour un 4* était passable (taches sur les murs, mobilier en mauvais, état, draps déchirés, robinetterie vieillissante…). Les points positifs : la piscine et le petit déjeuner. Nous ne reviendrons pas dans cet Hotel,

My experience in the Hotel Mercure Monte Igueldo was disappointing. There was no view to the mountains as the room was advertised; moreover, you could barely open the window. The room had a strong disgusting smell, that seemed to be coming from the bathroom drains. In addition, the soundproofing was extremely poor; we could clearly hear conversations from neighboring rooms, making it very difficult to get a good night’s rest. We also noticed that the flooring in the room was warped and lifting in several areas, showing clear signs of wear and poor maintenance. The facade of the building was very dirty too. What was even more frustrating was the lack of customer service at the front desk When we raised our concerns, we were told that the manager was on vacation and that no one could take responsibility or make decisions until he returned, but we never heard from him or the front desk staff. They didn’t answer the phones. Another guest was complaining about the long wait at the restaurant, just to mix his food with another order. Their total apathy, incompetence and lack of apology and appreciation for the guests is awful. Overall, the experience was very unpleasant and far below what I would expect from a hotel of this category. I do not recommend it and would not stay there again.

Löjligt bra! Fin utsikt och riktigt härlig pool på taket.

Payer une chambre 300 euros qui partage une porte avec la chambre voisine ! On avait l’impression de vivre avec les voisins Inacceptable Quand on a demandé au personnel de changer de chambre il ne s’est rien passé Ils semblaient peu concernés par le sujet ! C’est incroyable

Credo che questo hotel sia situato nel miglior posto di San Sebastián. Un'esperienza da ripetere!

The views

Only reason you'd stay at Mercure Monte Igueldo is the view. We stayed one night and had a number of issues with the hotel. 1) food prices and lack of quality in a city known for fresh food. E.g. at the swimming pool bar, there was no menu or indication of how expensive the food might be. After four plates of very mediocre frozen & deep fried croquetas, we received a bill for €80 not incl tax. Somehow, the burger and chips in the bar restaurant was cheaper than 6 reheated croquettes. The burger that we had for dinner had no seasoning on it too. 2) Amenities: shower lacked any water pressure - it dribbled out of the shower head, there was only one caffeinated coffee/tea despite two people in the rooms, plug sockets in communal areas didn't work, and the rooftop pool was colder than the sea. Despite being 4*, they didn't have any complementary toiletries on request for a member of our group who had forgotten a shaving razor. 3) Staff: didn't seem friendly. One of our group had to make a work call and was rudely asked who had allowed him to go to a quiet area of the hotel while still on the work call rather than waiting for him to finish and politely asking him to return to the lounge area which was not as appropriate for work calls (due to the loud jazz music in the background). One of our wine glasses still had half a glass still in it when the waiter picked it up with his fingers touching the inside of the glass. Despite apologising, we did not receive a replacement.

Beautiful lobby and dinning area. Hotel has an amazing view of the city

Hotellet har en fantastisk flott takterrasse med svømmebasseng, menyen åpnes ikke før 1. juni, selv om det er varmebølge i mai med over 30 grader!!!!

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