Mercure San Sebastián Monte Igueldo

１F角部屋近くだったが、庇が邪魔になり写真が撮れなかった

窓から見下ろせるコンチャ湾の眺めが最高でした。朝食もおいしかった。

売りは景色のみ。食べ物やアメニティなど準備していくべし。 まずアクセスについて。旧市街からホテルは途中まだバスがあるがバス停から歩く。急斜面の山道。次に設備について。アメニティは最低限。シャンプーボディソープ(兼用)、ボディクリーム、シャワーキャップしかない。サービスについて。ワインオープナーやティースプーンなどツールを借りることができない。部屋にコーヒーがあるのに…またカスタマーサービス、フロントなどへの電話も繋がりづらく地味にストレスでした。 バルコニー付きの海側の部屋であれば、景色はすごく美しいです。感動しました。 スタッフに対して、スペイン語に翻訳して伝えるとスムーズです。 値段に対しての価値を考えると、微妙です。

The English skills of the staff were quite low, it wasn't easy to communicate with them. My room didn't have any tissue. Some machines in the gym were left broken. All of the above is unacceptable for this class of hotel.

滞在しやすくて、眺めも最高 ただ、WiFiが弱くてネット接続が大変でした。。。

ホテルからの景色がとても素晴らしかったです。 室内用の履物（スリッパ）があればなお快適で良かったです。

山の上にありロケーションが最高です。市内には、タクシーで10〜15€前後。 施設内設備は素晴らしく機会があればまた、泊まりたいホテルです。

夜遅くなるとケーブルカーが動いていないので少し不便でした

Very good view from the top of Monte Igueldo, really nice breakfast, and comfortable room.

霧で景色があまり体験できず、街へのアクセスにやや不便だった

Hotel med fantastisk og unik smuk udsigt, der tager vejret fra en. Virkeligt lækker rooftop pool igen med betagende udsigt. Savnede dog en hyggeligere indretning af pool baren og synes priserne var for høje. Dejlig morgenmad i en smuk morgenmadssalon, venligt personale bortset fra en enkelt, som også var i pool baren. Personalet i receptionen var hele vejen igennem venlige og hjælpsomme. Vores værelse var fint indrettet, men noget mørkt. Lobbyen var i stedet der man kunne sidde og nyde udsigten over San Sebastian. Vi savnede bedre service fra personalet i baren og endte derfor med at kun at bruge den et par enkelte gange. Bemærk at der lige ved siden af hotellet ligger et mini tivoli med en rutsjebane, der giver lidt støj ved poolen. Vi syntes dog ikke at det var et problem og prøvede også selv nogle af forlystelserne. Forlystelserne er bedst til mindre børn, men voksne kan også prøve dem. Fra hotellet går den gamle og charmerende "Funicular" (tovbanen) ned til byen (der skal betales billet). Ellers kan man også gå ca. 15 min. hen til busstoppested og tage bus 16, som kører ned langs strandpromenaden. Busserne kører jævnligt og fungerer rigtig godt. OBS vi kunne ikke leje stole/parasoller på den strand, som kan ses fra hotellet, da de var forhåndsreserveret for resten af sæsonen. Der skal man i stedet til Zurriola beach.

Todo excelente la vista expectacular!!

The staff is so rude, they gave us a room that had crawling cockroaches in the mattress, the wifi signal is terrible because you are on a cliff on the outer side of town and no 5G signal is available; the property is understaffed there was only one person for the bar so drinks took more than 30 minutes ro be ready, the staff only moved us to the room next door because of the insects no compensation was ever made and they told us it was not the first time it happened, if it wasn’t for the view they have the hotel would be broke by now. BEWARE!! Take seriously the one star reviews!!! Avoid Room 201 its infested with insects!! And Bedbugs!!

Superb location with views across the city, beaches and ocean.

Our stay wasn't very good and especially not worth the money. Breakfast was nothing special. Our main problem was that the room was VERY dirty and smelled really bad. Upon requesting another room, we were told to move out of the hotel. Since we booked on Expedia, we couldn't be reimbursed by the hotel, so we stayed. We were told the room would be cleaned, but that didn't improve much. We had dust, finger- and toe nails that certainly weren't ours, hair and a bad smell of mold, though none was visible. The bathroom sink had toothpaste from the guests before us. All in all pretty rough. The views are great, but how does that help when the food is meh and the room is disgusting. Furthermore the manager is super aggressive and not helpful at all. We saw other guests being screamed-at.

Amazing views.

The room was clean but had a fusty smell when entering. Beds were comfortable. Trying to get drink at bar proved tricky as wasnt manned well. Check-in was chaos. Asked to check in early as had an injury but room wasnt ready… but then once 3 oclock came everyone rushed to check-in & it was a long drawn out wait that didnt need to happen. Staff were twiddling their thumbs up until 3pm!! Restaurant staff & cleaning staff were very helpful however & views are spectacular. However a day-trip would suffice

Super endroit, dejeuner ordinaire et souper ordinaire, mais la vue vaut vraiment le détour

Muy bonita vista de la bahía, el lugar para desayunar muy agradable. En general muy bien. Dónde está deficiente es en el mantenimiento del lugar. Nos asignaron habitación con problemas fuertes de olores generados por humedad. Lo reporte e incluso compartí fotos con el personal de las canaletas para el agua de lluvia tapadas generando la humedad en el cuarto. Con el mantenimiento adecuado puede ser un lugar estupendo.

Läget är underbart. Utsikten to die for. Kul med mini-nöjesparken intill. Bra & fräsch pool på taket. Behov av uppfräschning interiört men ändå okej. Känsla av att vara på en färja. Lite dålig städning & body lotion i balsam-flaskan.