メルキュール サン セバスティアン モンテ イゲルド

１F角部屋近くだったが、庇が邪魔になり写真が撮れなかった

窓から見下ろせるコンチャ湾の眺めが最高でした。朝食もおいしかった。

売りは景色のみ。食べ物やアメニティなど準備していくべし。 まずアクセスについて。旧市街からホテルは途中まだバスがあるがバス停から歩く。急斜面の山道。次に設備について。アメニティは最低限。シャンプーボディソープ(兼用)、ボディクリーム、シャワーキャップしかない。サービスについて。ワインオープナーやティースプーンなどツールを借りることができない。部屋にコーヒーがあるのに…またカスタマーサービス、フロントなどへの電話も繋がりづらく地味にストレスでした。 バルコニー付きの海側の部屋であれば、景色はすごく美しいです。感動しました。 スタッフに対して、スペイン語に翻訳して伝えるとスムーズです。 値段に対しての価値を考えると、微妙です。

The English skills of the staff were quite low, it wasn't easy to communicate with them. My room didn't have any tissue. Some machines in the gym were left broken. All of the above is unacceptable for this class of hotel.

滞在しやすくて、眺めも最高 ただ、WiFiが弱くてネット接続が大変でした。。。

ホテルからの景色がとても素晴らしかったです。 室内用の履物（スリッパ）があればなお快適で良かったです。

山の上にありロケーションが最高です。市内には、タクシーで10〜15€前後。 施設内設備は素晴らしく機会があればまた、泊まりたいホテルです。

夜遅くなるとケーブルカーが動いていないので少し不便でした

Very good view from the top of Monte Igueldo, really nice breakfast, and comfortable room.

霧で景色があまり体験できず、街へのアクセスにやや不便だった

Hotel too far away from the town. Only way down is the lift, unless you want to walk a couple of miles along winding roads. And last time for the lift back to hotel is 19.30 which isn’t great.

Vista espectacular. Cuarto amplio. Lejos de la ciudad, pero por 1.50 €puedes subir o bajar en teleferico.

We stayed at this hotel because the security people wouldn't let us visit for a dinner. Had to be a hotel guest after 8pm. The rooms are old, noisy, not well maintained. Also not clean. Hairs from other people in the bathtub. Since we stayed last minute we asked for toiletries which they had only 1 toothbrush....... The staff said only 3 days more working there and wouldn't take our feedback to manager. Because all her time feedback ignored. Only positive was Chris in the bar who served us. He was very kind and patient as other staff yelling at him in front of us and he still smiling and a professional. Otherwise need new staff throughout.

Super excepté la TV vétuste qui n’était pas smart TV

Expensive and overpriced. I have been receiving aggressively by the women at the gate. After driving 6 hours, she needed to see my booking papers before let us in. Some friends asked for an early check in and paid for it, but the room wasn’t ready. We asked for a diner reservation 2 minutes after checking and got asked if we had a room??? The A/C wasn’t working even if it was 30C outside. We have to ass the desk to start it. The location was Awesome, you got the view over the beach and the city. At the restaurant the personnel was wonderful. It cost 38€ for 2 Aperol Spritz. Gastronomical diner was 85€ per person, pretty good.

Terrible customer service and people

Amazing views, friendly staff, comfortable bed. The only downside was you may hear your neighbors sometimes.

The view of the Donastia bay from the bar is just magnificent, day and night! The staff are all wonderfully welcoming and friendly. The parking for disabled guests is excellent right next to the hotel entry. The food in the restaurant was a little expensive for what was served, Be prepared to show the parking attendant at the amusement park your hotel booking!! All in all a good stay!

Excellent séjour, hôtel parfaitement situé et vue magnifique!

Endroit magnifique Petit déjeuner très grand choix et bon