Mercure San Sebastián Monte Igueldo

Es un hotel que se construyó hace muchísimos años pero está perftament bien adaptado. Es cómodo, limpio agradable, perfecto para grupos o simposiums, en la misma propiedad esta un parque de diversiones y el funicular. Tiene la mejor vista de San Sebastian sin duda, los turistas están obligados a asistir al hotel para tomar un café y disfrutar la visita de la bahía de La Concha, hermoso!!!!!

I was VERY VERY disappointed on arriving at the Hotel to discover that the swimming pool was not in use. I only booked this hotel because it HAD a swimming pool. I would NOT have booked this hotel if I had known the pool was not in use. What have you got to say? I hope for some compensation.

Do not stay there! The rooms were filthy. Dust all over the room. Dirty cleaning water marks on the walls and the staff didn’t seem to care when I went down to receipt to inform them of the state of the room nor when I showed them the photos. Also there was no hot water in the morning!

Strange man at barrier entrance, not in any form of uniform and wanted to see our hotel booking confirmation - didn’t explain why. Made us feel uncomfortable. Reception staff not very welcoming. Bath wasn’t clean - found hairs floating in the bath I had run. Bar food was terrible and overpriced. The hotel views are absolutely amazing and the bar seating area is beautiful. Breakfast was lovely with great views but wouldn’t stay again. Very isolated if you want to explore on foot.

We did not realize there was an amusement park outside the hotel but the furnicular was an amazing bonus to help us get down into town. The views from the hotel are absolutely stunning and the pool deck is likely the most picturesque pool scene we have ever enjoyed!

We love how the hotel sit up high providing great view to the city below. The room and amenities were great. Staff were eager to assist.

Excellent hotel for those who don’t mind taking taxi back each time after night dinner because the walk to old city is exactly 3km; but awesome promenade walk though! 2.50 euro per person for funicular will get you to and up of shore line conveniently but works only til 8:30 pm

Spectacular view and location. The funicular takes you to the beach and if you love to walk, like we do, you can explore the old city. The room was comfortable. We wanted to swim some laps so we were disappointed the oook was closed in the overcast weather. We had dinner in the bar. The food was good but the staff overwhelmed and service was slow. The house wine by the glass was disappointing given all the great wines in Spain.

Do yourself a favor and get a room with a sea facing view. It's truly stunning. Staff was friendly and nice, not overly solicitous. You'll need transportation to get into to town, but the view is exquisite.

Loved this property, the view is breathtaking and the dinner was really good. There is an amusement park at the base of the hotel which would be really fun with small kids. There is also a tran type ride that will take you to the bottom of the hill where the beach is. Downside: The front desk is a bit slow and not always attended.

コンチャ湾が一望出来るすてきなロケーションでした。 スタッフの方達もみなさんとても感じが良かったです。 朝ご飯のレストランから日の出が見えてとても綺麗でした。 プールも部屋もとても良かったです。

Incredible hotel, view from our room were the best we've ever had. Spectacular meal at the restaurant, loved the art deco feel of the bar/lobby area. Staff were great. Bed was not comfy - very very firm and felt old. Everything else about the hotel was worthy of five stars! But had trouble getting good sleep.

Hotel sits on top of Mount Igueldo. Beautiful views. It is far from the beach so be prepared for a long walk if you want to go to the beach from the hotel. Nice breakfast but very expensive

The location of the hotel is stunning (on top of a hill overlooking the Atlantic and the town) and the rooftop pool has great views. The inside bar and lounge is lovely with great views of the Atlantic. The views make it. Everything else was good. The restaurant is very good. The service was slow at times. Sometime there weren’t enough staff when the hotel was busy and you had to wait a long time and sometimes orders were very delayed or there were no clean tables at breakfast.

We only liked the view as the service was poor maybe due to the fact that the hotel was understaffed

All that glitters is not gold. Shower and ac good. Bed ok but defineately hard. Service - I've seen happier people at a funeral and staff per demand is low so both those are on management. Wifi weak and flakey. In room coffee ...instant coffee ....that is 2 star hotel stuff not to mention only 1 regular packet and not replaced. No iron or ironning board available. Just a litany of thing that keep this grand on the surface but less so underneath

Great

We arrived to San Sebastián in the afternoon via the bus from Hendaye. We knew the hotel was on top of one of the flanking hills on either side of the crescent beach so was excited to get to the hotel and take in the view – like the pictures. You can take the 16 bus which runs from end to end, we arrived at the base on the funicular that takes you up to the hotel and here is the first problem; you have to pay to go to your hotel. As a guest you get a concession rate of €3 per person return, it doesn’t sound like a lot but given there is nothing to do around the hotel as it’s on the far side of town you would soon spend €10 a day just getting up to your hotel a bus into town. The second issue is that the hotel is on top of an old amusement park, luckily the weather was bad so it wasn’t busy but this itself is a tourist destination so if you just want to go to your room for a nap, you have to go up a funicular with a bunch of tourists who just want to go on the rollercoaster. The view from the room is nice, but to have your window open you can hear the sounds of kids in the amusement park below. It’s a very weird experience. We arrived and even though we paid upfront for 4 days, I asked if we could cancel our stay before we checked in. Obviously, they wouldn’t refund us so we just grinned it and stayed for 2 nights. The hotel is fine, it’s what a commercial chain hotel was back in the late 90s and hasn’t changed much since. It’s clean, facilities are old but nice enough.

Lovely hotel with amazing views over the ocean, the city and its beaches. We ate in the dining room one night. The meal was delicious, and the service from the restaurant staff was excellent. A long walk to the Old Town was worth the effort, although a bus service was available to the end of the road of the hotel. A very enjoyable stay in San Sebastian which we would definitely return to. Our only negative comment was regarding a lack of coffee in the room, just 2 sachets, and no creamer, but just a small gripe.

Get the room with a view.