When we arrived at the hotel we couldn’t find Reception but a staff member said it was just the end of the bar. Signage would have been helpful! Unfortunately, although I’d booked some 8 weeks earlier and spoken to Reservations requesting a particular room, which they confirmed, our reservation could not be found on the computer. We were told to sit down and some 10 minutes later a member of, I presume Management, said there’d been a maintenance problem and unfortunately we would be across the road in the Annex. I had expressly told Reservations I did not want to be there because I have mobility problems and didn’t want to have to keep negotiating the road. However this was a ‘take it or leave it’ offer giving us no alternative. The room was very dark with anyone going to their cars being able to see straight into the room as there was no voile privacy curtain at the window. The final insult was on Wednesday evening when we were told we couldn’t order food. My husband pointed out we were guests but were told no food orders were being taken come back in an hour! That was at 8.30pm. This has been an unforgettable trip for all the wrong reasons.
