staff wonderful, great location and comfortable room

Great room and amazing breakfast

The staff were superb, attentive and helpful. The room was luxurious and comfortable. Although I visited at a quiet time of the year, the areas natural beauty and charm remained.

Friendly people, loved the bouquet of ranunculus. Quiet room. Great breakfasts. Nice hot shower.

Lovely room clean and welcoming, staff were very friendly and helpful, really comfortable bed , plenty of toiletries, well stocked coffee and tea plus a mini bar with goodies at a cost but not extortionate

Friendly staff, very comfortable accommodation and an excellent breakfast!

Breakfast is amazing! The room is really beautiful and comfortable. A little gem of a place. Just a shame that dogs are not taken in the rooms otherwise we’d stay here much more often.

Room was great, comfy bed and pillows,some thoughtful extras in bathroom such as bubble bath, cotton buds etc. wine, beer,soft drinks chocolate &crisps to purchase in room. Complimentary tea coffee biscuits. Breakfast was amazing. Staff very friendly.

The room is nice and cosy. The best bit was breakfast.

Problems with the heating and the noisy plumbing. No proper hanging space for clothes. Access at night was difficult in the dark.

Friendly staff. Clean small room was well stocked and breakfast was good. Busy with locals at breakfast time as well.. always a good sign. Had an evening meal at the Black Swan pub a few minutes drive away which was also very good.

Smashing breakfast and a very friendly owner.

Lovely room and bathroom, well away from road noise in the most lovely stone house with an amazing stone courtyard.

Very comfortable room, quiet away from the road. Amazing breakfast and very polite staff

Main issues: • Booked King Deluxe Room, given cheaper Traditional Room • Strong smell of mould from bathroom • Loud squealing plumbing at 11:30 pm, 1:30 am & 4:30 am – no sleep • Hotel and Hotels.com blamed each other despite photo evidence • Correct room empty – Hotels.com offered to pay difference, hotel refused • No greeting on arrival until an employee confirmed we where in the correct place - only person there with any service skills– family busy hosting private party We booked the King Deluxe Room (upstairs with bath) to rest after surgery but were placed in the wrong room and met with dismissive, conflicting responses. I showed photo proof of our booking, yet both parties blamed each other. Even when Hotels.com offered to pay the difference, the hotel refused. The mouldy bathroom and constant plumbing noise with squealing plumbing made it impossible to rest. We left without breakfast and were later refunded by Hotels.com due to The Family Tree’s lack of care and dismissive attitude. We usually go out of our way to support independent businesses, but this was shocking.

Everything was spot on. Room was spacious, clean, comfy. Excellent breakfast. Staff were very helpful and polite. Great carpark too. Only unfortunate issue we had was a strange and loud bugle like sound coming from the toilet whenever we or the guests in the next room flashed the toilet, it is loud enough to wake someone up !

well priced comfortable overnight accommodation with an excellent breakfast and friendly staff..

We used The Family Tree hotel/b&b as a stop over on the way to Bath. The place was superb… very clean, good facilities in the room, with a hearty and delicious breakfast. The off street parking in also very convenient. Additionally the staff were helpful, friendly and polite. Thx for a lovely stay

You can see how much effort has gone into this B&B overall. Unfortunately for us it was let down by the heating not working and no one around to assist (the Family Tree downstairs closed at 5pm) No adjustment of the WiFi thermostats on the radiators worked. I believe that the one in the room was broken as there was no reaction (lights etc) at all. The 2 in the bathroom did show adjustment but still no heat in them. There was no heat in any of the pipes so I am convinced that the heating was turned off at source. We spent the evening wrapped in bed clothes. The next morning you could feel heat in the pipes, but still the radiators didn't work. Every time the toilet was flushed (inc the room next door) there was a LOUD howling sound for a min or so! It also didn't impress that there were stains on the quilt which doesn't give confidence that you are getting into a clean bed. That really is a no no. On the plus side the breakfast was wonderful. I liked the idea of each table having it's own breakfast box for the cereals, fruit and pastries - much better than the usual 'buffet' style. The cooked part of the breakfast was delicious too. I've stayed at many B&Bs in old buildings but none with the particular problems that we had. Unfortunately I wouldn't recommend the Family Tree.

The people were generally friendly and helpful. The freshly cooked breakfast was very good. No room service was provided. The room has no wardrobe and limited storage space. The shower is in a high-sided bath tub so really difficult to access, the myriad of tap controls are ridiculously complicated and the side panel is too small so the bathroom floor gets soaked. OK just for just one night perhaps (not the three we stayed).