D’abord, la chambre qui m’a été attribuée n’était pas celle que j’avais demandée et confirmée par e-mail. De plus, pendant mon séjour, le ménage n'a pas été fait à plusieurs reprises. Lorsque je me suis plainte à la réception, l’équipe de nettoyage ne commençait généralement qu’une bonne heure plus tard. J’aurais voulu changer d’hôtel. Chaque jour, de nouveaux problèmes se sont passés; un manque d’eau, de papier toilette et de mouchoirs en papier et sans me dire bonjour…etc. Dans la baignoire il restait toujours des cheveux; en les enlevant moi-même, je me suis demandée si la salle de bain aurait vraiment été nettoyée. Après chaque réclamation, les réponses n’ont jamais été satisfaisantes. J’étais tellement en colère et fatiguée au point que j’ai indiqué un message et l’affiché sur la porte de ma chambre pour que le ménage soit fait ! Au moment du départ, il y a eu un problème de la facture et à cause de cela, j'ai failli rater mon bus. Le comportement des employés est vraiment mauvais. Il semble manquer de solidarité professionnelle dans cet hôtel. C’est désagréable !

便利の良い場所。快適な部屋。スタッフの対応がとても良い。オススメの宿。一階のレストランはとても美味しいメニューが揃っている。

Beautiful and good hotel

Very clean, nice location, Staff was perfect. Experience was perfect across the board

Clean room, amazing staff. Would definitely book again when I return to Montreal - thank you!

Aye

Surprisingly bad

Valet and staff were excellent. Property seems to be showing age, bath was leaking, sink faucets as well. Unfortunately piece of broken glass left on the floor next to the bed (cleanup from previous guests not as thorough as should have been). However staff very courteous and apologetic when informed of situation. Room of a good size and nice view on the square.

The Staff and facilities at the Hotel Birks were fantastic. They were very attentive to our needs and gave great suggestions for nearby places of interest to us. We highly recommend this hotel and look forward to coming back soon.

Le personnel est très courtois La décoration de la réception, grandiose. Les chambres sont bien, mais pas d'un chic exceptionnel, mise à part la salle de bain plus haut d e gamme. Le gym très minuscule était fermé.

Great stay as usual

Beautiful hotel. Our room and all amenities were very clean. Staff very friendly. They have delicious food at Henry’s restaurant. Room service was excellent as well. The young lady and guy at the front door helping with luggage and greeting people were very helpful, and provided excellent service.

The room was cold at night, couldn't adjust heat, it was extremely dry. On my last day I asked to sit in the restaurant near the entrance and was told by the young girl that was reserved for the staff even though it was empty. Weird. Also on Thursday night they closed the bar at 10pm and I had to take my drink to my room.. it was not a great experience for a place that holds itself as high end.

Door between rooms is thin and we could hear people having sex all evening keeping us up and then again early morning. Breakfast and room service was not available before 9:00am the next morning. Not the most pleasant stay. Not sure I'll be back.

Vraiment exceptionnel !

Un 5 étoiles sur toute la ligne!

*

Staff was very nice, room was clean, nice to have fireplace in room.

Parfait!

Beautiful hotel!