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D’abord, la chambre qui m’a été attribuée n’était pas celle que j’avais demandée et confirmée par e-mail. De plus, pendant mon séjour, le ménage n'a pas été fait à plusieurs reprises. Lorsque je me suis plainte à la réception, l’équipe de nettoyage ne commençait généralement qu’une bonne heure plus tard. J’aurais voulu changer d’hôtel. Chaque jour, de nouveaux problèmes se sont passés; un manque d’eau, de papier toilette et de mouchoirs en papier et sans me dire bonjour…etc. Dans la baignoire il restait toujours des cheveux; en les enlevant moi-même, je me suis demandée si la salle de bain aurait vraiment été nettoyée. Après chaque réclamation, les réponses n’ont jamais été satisfaisantes. J’étais tellement en colère et fatiguée au point que j’ai indiqué un message et l’affiché sur la porte de ma chambre pour que le ménage soit fait ! Au moment du départ, il y a eu un problème de la facture et à cause de cela, j'ai failli rater mon bus. Le comportement des employés est vraiment mauvais. Il semble manquer de solidarité professionnelle dans cet hôtel. C’est désagréable !

便利の良い場所。快適な部屋。スタッフの対応がとても良い。オススメの宿。一階のレストランはとても美味しいメニューが揃っている。

Beautiful and good hotel

Extremely lazy staff, poor amenities and 0 attention to detail.

Beautiful historic property, well maintained. Excellent restaurant.

Great service as per usual and anticipated needs before we could even realize them! Bravo! Merci!

Staff courteous. Room clean. Great room.

Beautiful hotel, friendly staff and central location

Excellent room. Delightful restaurant. Always enjoy my stay at the Hotel Birks

Tout et en plus on a upgradé ma chambre

We were attending the

Great Service

W didn’t have breakfast there as we didn’t know if it was included. This is our third time here because it’s a good hotel. However on one of the mornings around 7am there was this alarm noise that kept going off for about an hour which woke us up … might have to pay for more expensive rooms to be placed in better areas…

Room needs updating.

The hotel is very conveniently located, making it easy to get around and explore the area. The room we booked was spacious and comfortable. My daughters and I had a very relaxing and enjoyable Christmas holiday here. Housekeeping was prompt and thorough, and the staff were friendly and attentive. I would definitely recommend this hotel to my family and friends.

Staff was extremely courteous and could not have been more helpful with all of our needs. Rooms were extremely clean, restaurant in the lower level of the hotel were extremely courteous and service was exceptional. I would not hesitate to return to his hotel. Montreal did not disappoint us at all!

They don’t have sheets for the baby cribs - restaurant service was really bad and food was hit or miss

Dinner at Henri, the hotel restaurant was amazing.

Excellent . Propreté impeccable

Room was fantastic. Really lovely room