Excellent location, clean and tidy room.

The room was adequate and fairly clean. However there was so much noise that came in through the floor from the parties they host in their

The Hotel was spotlessly clean and the staff were very polite and friendly. Breakfast was enjoyable and plentiful with a wide selection to choose from although somewhat pricey. Hotel is located right in the centre of Hereford close to all shops, pubs and cathedral.

Good location Good breakfast

Had a single room which had been recently refurbished. Very nice room. Perfect for my stay. Good location right in the centre. Staff very helpful

Comfortable,, clean, helpful and friendly staff. Good restaurant.

Whilst the room has obviously been refurbished the double bed was two singles pushed together with a fairly solid and uncomfortable ridge between the two beds. The room also faced the front of the hotel and the windows are not sound proofed so woken by traffic including the street cleaner at 0400.

Great price & location, friendly staff. Lovely room service. Appreciated oat milk being available in the drinks tray.

Great food. Comfortable room. Excellent location and character. Staff friendly and helpful.

Great hotel and the food was amazing

Nice hotel

Clean and tidy

Friendly staff and clean, spacious room with a big comfy bed

Very easy check in and excellent staff. Location is right in town which is perfect if travelling without a vehicle. Room was on the second floor, there is a small elevator which is good to use when hauling luggage on the first and last day, but stairs are wide and not steep if you’re looking to get steps in! Room was a good size - I booked a single room - and had a good sized bathroom. TV and towel rail weren’t working - mentioned to the staff and they moved me to a new room really quickly and with no fuss (12/10 customer service!!). New room had bigger bed too! Breakfast was good, had both made to order and buffet food was OK. Conditions of the hotel overall was fair it is an older building so shows signs of wear and tear. Window in the second room didn’t close tightly but the amazing heavy curtains kept any potential drafts away! There is parking around the hotel, and I believe they have a parking area at the back. It’s very congested and parking spots especially at the front are usually full. Hereford cathedral it’s right across from the hotel (about a min walk) and well worth a visit. There are shopping and restaurants all around with a variety of food available from snacks to good dining. Prices do vary but are not extravagant. Hotel also has a good restaurant.

The room was freezing. There was no heating - there was an electric heater plugged in but this didn’t work because none of the plug sockets for regular UK plugs had any power (which also meant I couldn’t dry my hair in the morning and my phone failed to charge overnight). I woke up because I was so cold even with a jumper and thick socks on - it was January and zero degrees outside! In the shower, the water was warm but not hot, but the bigger issue was the lack of water pressure. There was a very weak flow which completely stopped after a few minutes (luckily after I’d rinsed out my shampoo!).

All round very good

The room was very clean and the bed was comfortable. Didnt eat there.

The hotel is the same as ever. The room is basic but perfectly comfortable. Shower is difficult

Our room had 2 radiators, neither of which was working, however there was a hot air blower. The temperature of the water in the bathroom was tepid at best, we had to boil a kettle for shaving.

Check in took a little longer due to issue with computer system, otherwise very good