スタッフの皆さんがとてもフレンドリーで親切でした。

Everything was good, but especially the staff. Not only did they greet and send us off as if we were family, but we felt as if they cared for us at a reasonable distance during our stay.

基本的に快適でしたが、照明と調度品はビジネス滞在向きではありませんでした。場所は観光向きなので、観光目的の滞在には向いていると思います。

おしゃれで静かなホテル。スタッフは皆さん感じよくてとても親切。お部屋も素敵でした。宿泊客も落ち着いた方が多く、小さなプールが中庭にあり、そこでゆっくりしている雰囲気です。大いに満足だったのですが、ベットサイドのランプが切れていたのが、一つだけ残念でした。

レストランの質が想像以上にひくかった。

プラド美術館、プエルタ・デル・ソル等へ徒歩圏内、地下鉄までは2分くらいで、立地がとても良かったです。また部屋も清潔で快適でした。朝食の生ハムは、外で食べたハムの有名店よりも美味でした。

部屋がとにかく広くておしゃれで驚いた。サービスにぎこちなさはあるが、暖かくフレンドリーであり、不満は無い。

Absolutely outstanding, will be back!

the restaurant was substandard relative the the high price

This is such a beautiful hotel, prime location, extraordinary staff and overall we had an exquisite experience. We arrived early and were able to check-in immediately. The food was excellent and the breakfast was the best we had in hotels. Highly recommended, and without any doubt, this will be our first choice again when we return to Madrid.

Great staff in all respects. Good was very good. Our room was wonderful other than the fan sounding like an airplane was landing, they are fixing it. A quiet room overlooking the inner court yard, quiet and lovely. Will definitely plan on staying there again when in Madrid.

Excellent hotel near amazing restaurants! Beautiful rooms and excellent service. The breakfast is a must do!

Great location for visiting the major museums and El Rastro, and lots of dining options plus the beautiful parks and botanic garden. Not too far from the train station. Friendly and helpful staff. Great breakfast and nightly turn down service with fresh water and chocolates and on occasion a fruit platter. Also a bottle of cava!! The room and bathroom were beautiful and large. The lobby area was under renovation so there was not really a place to hang out. The temperature in the room could not be adjusted so we were uncomfortable as we were too warm. We were able to open the windows to let in cool air BUT there was a constant loud motor/ generator noise which made it impossible to keep the windows open. So we were not able to sleep or relax very well in our room.

O quarto estava impecável e a equipe é sensacional! Melhor lugar, na melhor região de Madri!

Maravilhoso! Sensacional! Localização, tamanho do quarto, equipe, amenities, tudo perfeito! Adoramos e em breve ficaremos hospedados novamente!

Superb accommodation and excellent service

I had a wonderful experience at the Palacio De Atocha. I look forward to returning!!

I had an absolutely lovely stay at Cool Rooms Palacio De Atocha. The staff was friendly and wonderful! Diego, Luis, Domingo & Paula were so very helpful! My room was luxurious and I will definitely stay again. They offered many extras and my breakfast was delicious!! Beautiful courtyards, conveniently located it was a wonderful experience!! I felt very pampered and taken care of!!

The room was gorgeous! The staff are very kind, welcoming, and go beyond every step of the way. This hotel is the best hotel that I ever stayed at so far. The room conditions and cleaning were very well done with detail.

The staff were fabulous. So accommodating and helpful. The rooms at some of the nicest we have stayed at. We have been back twice since our first visit.