スタッフの皆さんがとてもフレンドリーで親切でした。

Everything was good, but especially the staff. Not only did they greet and send us off as if we were family, but we felt as if they cared for us at a reasonable distance during our stay.

基本的に快適でしたが、照明と調度品はビジネス滞在向きではありませんでした。場所は観光向きなので、観光目的の滞在には向いていると思います。

おしゃれで静かなホテル。スタッフは皆さん感じよくてとても親切。お部屋も素敵でした。宿泊客も落ち着いた方が多く、小さなプールが中庭にあり、そこでゆっくりしている雰囲気です。大いに満足だったのですが、ベットサイドのランプが切れていたのが、一つだけ残念でした。

レストランの質が想像以上にひくかった。

プラド美術館、プエルタ・デル・ソル等へ徒歩圏内、地下鉄までは2分くらいで、立地がとても良かったです。また部屋も清潔で快適でした。朝食の生ハムは、外で食べたハムの有名店よりも美味でした。

部屋がとにかく広くておしゃれで驚いた。サービスにぎこちなさはあるが、暖かくフレンドリーであり、不満は無い。

This is a beautifully Mai rained property in the heart of Madrid. The staff were very accommodating and helpful. Our double double room was spacious and well appointed and the bathroom was huge. Also a quiet property within walking distance to everything on our list.

You're going to love where we're staying. The hotel sits right in the heart of everything, and I mean everything. Shopping, tapas bars, restaurants, a tablao, and the train station are all just a short walk away. No taxis, no stress, just step outside, and the city is yours to explore. The hotel itself is spotless, and the staff is genuinely warm and welcoming. You're in good hands.

This is the second time we have stayed at Coolrooms - beautiful hotel in a great location - cannot wait to come back again

Stunning. I was originally staying at the Four Seasons and decided to switch to Palacio Atocha. I couldn’t have been more pleased with the personal attention and lovely room (highly recommend the junior suite!)

Beautiful decorated rooms. Second time I stay at the hotel. Fresh food and high end amenities.

This hotel is a gem. Perfect central location with a welcoming and friendly staff. The rooms had all of the amenities we could possibly need. We had a wonderful experience and would highly recommend this hotel.

This property is a gem in the heart of Madrid. We were so impressed with our stay and the service was definitely 5 star! From the rooms, amenities, food, decor, and small touches, everything was perfect! Thank you for an amazing week in Madrid!

They literally are cool rooms. Huge ceilings. Brass faucets and hardware. Huge double shower. Felt like a Palace. Close to train station. Would definitely stay here again.

Habitación amplia y hermoso y la atencion 5 estrellas, muy atentos con los deta

Great hotel!

The property is exceptionally well located and the rooms and common areas are very well kept. Staff is super friendly. Definitely coming back here in my next trip to Madrid

Bon hôtel dans un emplacement idéal pour visiter Madrid. Le personnel à la réception est au top. Service au petit déjeuner à améliorer

Great location between the Prado Museum and Plaza Mayor