Good

セキュリティー、設備、レストラン、スタッフのどれをとっても素晴らしかったです。朝食はプールサイドのテラスでゆったりと取ることが出来て、一日のスタートを快適に過ごせました。

ホテルのトラブルの後のフォローも完璧。 部屋の調度品や風呂バスタブなど古くて重厚なデザイン。 古き良き時代のアフリカを想像できます。 ロビーの重厚感はどんな待ち合わせでも気持ちがいい。 日本の皇太子殿下もお泊りになられた由緒正しいホテル。 あさごはんは必ず満足します。プールサイドでビュッフェ。 完璧な環境。完璧なサービスと味。特にオレンジジュースは絶品。 ランドリーは普通に丁寧。ランドリーバックは布製でかわいい。 レセプション、ポーター、ドライバー、ウエイターどなたも丁寧。 高級車のトランスポーテーション。

Greeat service and kind staff

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.

The wine was outrageously over priced $18 US for and inch of wine

A beautiful and athentic 5 star hotel

the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.

I had a short stay here but great experience overall.

Everything was perfect during my 1week stay

Excellent customer service, prime location and fantastic amenities.

Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.

Beautiful property, great food and helpful staff.

It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.

The management does not post or indicate rules of dining room area. I felt very uncomfortable when ambushed by a guy who said he was a manager, when i was getting a bagel and scone to go after breakfast for my meeting. He told me that i was not to carry anything from dining or order room service! That's not what i was told by another staff member who had provided me with a to go bag and container! I was PISSED!

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.

des travaux de renovation se faisaient au troisième étage avec du bruit et des coups de marteau à tout moment, ne permettant pas un repos les apres midi

My partner and I were extremely well received and received excellent service. We felt very comfortable.