Good

セキュリティー、設備、レストラン、スタッフのどれをとっても素晴らしかったです。朝食はプールサイドのテラスでゆったりと取ることが出来て、一日のスタートを快適に過ごせました。

ホテルのトラブルの後のフォローも完璧。 部屋の調度品や風呂バスタブなど古くて重厚なデザイン。 古き良き時代のアフリカを想像できます。 ロビーの重厚感はどんな待ち合わせでも気持ちがいい。 日本の皇太子殿下もお泊りになられた由緒正しいホテル。 あさごはんは必ず満足します。プールサイドでビュッフェ。 完璧な環境。完璧なサービスと味。特にオレンジジュースは絶品。 ランドリーは普通に丁寧。ランドリーバックは布製でかわいい。 レセプション、ポーター、ドライバー、ウエイターどなたも丁寧。 高級車のトランスポーテーション。

Otieno Erick at reception was very helpful upon our arrival, great service from all the staff at the Serena.

This is a really nice hotel. About the only drawback is that the breakfast is $35 a person so get it included with your room. The staff is excellent and will help you in any way they can. The rooms are extremely nice and everything is complementary in the room. The showers are spacious, which is fun.

Wonderful from start to finish, especially the kind, friendly staff, beautiful decor throughout, great food. Quiet rooms right near a big park. Peaceful oasis in Nairobi

Great hotel to stay& the staff were wonderful

The hotel is very well located if you are going to be at the KiCC or anything in the near CBD. The staff is very welcoming and friendly, especially Carol at the front desk. The hotel has 3 restaurants so you are sorted for meals. Great place, I highly recommend it.

A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi

Superb stat with my family. Location, clean nice rooms. Lovely facilities and friendly staff

We stayed one night. We really enjoyed Francis playing jazz music on the piano. Staff is very attentive. We felt safe there. They have a lovely pool. Rooms are nice and clean.

The staff make it really a 5 star

The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!

Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.

Friendly staff.

Staff was very friendly. Great location. Great view.

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent

This hotel is amazing !!! I loved everything about it . The staff , the cleanliness (and I'm really really big on that ) the amenities , the food, how accommodating everyone was . This hotel gets a 15/10 !!! if I ever come back to Nairobi, I would stay here. Shout out to Calvin. He was so kind and helpful to me the most during my stay. Thank you to all the staff at Nairobi Serena. You all are extremely amazing!!!!!

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.