There were pro’s and cons to this resort. We were very early but were accommodated with an early check-in to a room at the level we had booked, which was great. The room was clean, spacious and comfortable although the view was mainly of shrubs rather than the ‘sea view’ we had expected and the patio doors weren’t very clean. I booked a table for Sunday brunch and when we arrived at the restaurant it was heaving - a good sign! - but the guy on the desk was brusque and wasn’t really interested in finding our booking when we said we were residents. He asked if we were ‘all inclusive’ and I said no, we weren’t, but he said we couldn’t have the Sunday Brunch, as residents ate at the pool restaurant. We had no choice but to go there and, to say the least, the food was not what we wanted. I did question this at Reception the following day and was told that, as we weren’t ‘all-inclusive’, we should have been able to dine in the restaurant and eat the Sunday brunch. Not impressed. Added to that, there was a rooster which paraded outside the room and crowed at around 6.00 a.m. every morning; he even paid us a visit, so I think people must have been feeding him. Again, not impressed. There was a huge storm while we were there and that sent detritus everywhere. A staff member used a leaf blower to clear it but left what looked like toilet paper draped on one of the bushes. There were also small slugs all over the little terrace afterwards. For the price, I really wouldn’t recommend.

We had a very nice time. The lobby and restaurants are updated. Resort is 5 min from the airport. Taxis were easy to get , the staff was nice and friendly, comfortable bed, food was good by the pool amd very nice private beach set up . For the price and location - highly reccomend. We will be back.

Staff were outstanding, food was great. I do think they need more beach chairs/umbrella's and a bigger pool/hot tub for how many rooms they have.

Grotto Bay is a very nice hotel and it is close to the airport. The food was really good. The staff were all very nice. It has a nice area on the side for snorkeling with loads of small fish. The hotel could use a little updating, the bathrooms are small, the floor in the room is kind of dirty, but it’s a beach hotel, so it’s not that bad. They could use some variation of the menu at the outside bar. It’s the only option you have for lunch there, so so e specials of the day would be nice. The Swizzle Inn is a 3 minute walk, so that’s convenient. We have stayed there a few times about 10 years ago, and it is exactly the same as it was then. I would stay there again, but it’s not a luxury hotel. Very nice, but just being honest.

Room that I was shown vs I was given were not the same at all. When mentioned, I was sent to another room that did not have king bed but good view, then sent to a 3rd room with an eve worse (no view) view and king bed. After 30 minutes of walking around the resort I was given a room that had a decent (as shown) view and king bed and was told I will be charged extra (thankfully I was not) I had mentioned it was my anniversary and there was nothing the resort did for that. I had booked a spa with add on and they did not take extra time for the 15 minute add on and finished it in the same time. Great resort, great location but spoils the experience.

The food choices at dinner were very disappointing. Minimum things I would eat and the menu didn’t change much at all. Breakfast was fine. Typical resort breakfast. Lunch was best eaten off the resort. There are soooo many stairs! The Spa is incredible! I also wish we were told more info about checking out. We had to drag our bags up all those stairs at 5:30 am to be on time for our airport transfer at 5:45 because the bellhop wasn’t available. Do not take the first flight home. TSA and Customs only open from 7am-4pm.

More of not liked ….corridors to the room messy Entry door is glass and you cannot shut the light from the corridor Bathroom is awful …more like a one or two stars place Room itself is adequate nut you can get better for same price in and around the island Of positive is the staff ….very friendly / helpful

Everything was great

Great service in all activities and restaurants. Guest services was very helpful in arranging island tour by taxi. Our driver Anthony was the best.

The Grotto Bay was an amazing place to stay. The Resort was immaculately clean and the staff was awesome. Everyone in Bermuda is so kind and welcoming.

Main building was landscaped beautifully however ever our building was not weeds over grown bushes very unkempt. Friend had a bad knee No handicap access to get to the beach and pool only way to get there is multiple steep stairs….were told you could call to get a ride down via golf cart when we did ask multiple times they were not available but could wait until one came back shouldn’t be to long needless to say ended up walking down. Most staff were amazing and most helpful and hate to say anything negative but checking out the guy behind the desk has no business being in the hospitality business was annoyed that we asked for a print out and bottled water…never spoke just rolled his eyes and mumbled. Will definitely be back to the area but will not book at this hotel again.

Very family friendly with activities near the pool for kids to play with

The stay and service were excellent and I look forward to staying at Grotto Bay Resorts again.

We had a very pleasant stay after requesting we be moved to a less remote room with a better view. The staff was friendly, though we could not always get the information we needed. We were not on the all-inclusive plan and when we wanted a little breakfast we were told the dining room was only serving a buffet. We asked if we could order ala carte and were told we could get a bagel and coffee at the snack bar. Later we were told we could have ordered ala carte at the buffet. Be prepared for very high food prices. This is not only at the hotel, but due to the island having to import practically everything. We cut through the parking lot to make the easy walk to the Swizzle Inn, home of the original Swizzle rum drink (meh) that had very good food with entertainment. Prices there were a bit more reasonable than the hotel. There was also a highly -outed ice cream parlor across the street which we never got to try. Our main concern with the Grotto Inn was that with the many steps on the pathways, the rustic railings were poorly maintained to the point where it was easy to get a splinter, and they wobbled considerably. My wife said the Thai massage was reasonably priced and the best massage she has ever had! Add to this that it was set in a natural cave and it was a major highlight of her stay. The heated pool was heated just enough to take the edge off the cold. The natural grotto pool was lovely, but hard to exit as the ladder needs an extra rung for non-athletes.

It is just beautiful, the grounds, resort it’s the perfect gift for relaxation and reconnection to your spouse and yourself. The food was delicious and the resort personnel were very helpful, very polite, very warm in their interactions with myself and my wife. I highly recommend travelers take a trip here explore Bermuda you will want to return. I for one plan to with my wife.

The people were so friendly and anything we asked for they were so helpful and kind. The food was absolutely amazing! The ocean and beach were wonderful. They had all sorts of toys for kids to play with and for adults. I would definitely come again and stay at the grotto.

The room was nice and clean. All staff was very friendly and helpful.

GrottoBay makes for a relaxing and beautiful holiday. It's five minutes from the airport (fantastic) but you don't hear the airplanes. It's low-key, quiet, and the staff are attentive and friendly.

Stairs, stairs, stairs. you need to climb a lot of stairs on this property. If you have mobility issues or sore knees, this is not the place for you. the entrance door to unit has a full glass insert with internal blinds, but they do not block out the well lit hallway outside the room. it looks like noontime while trying to sleep. the only answer is to block it, (see pic)

Beautiful room. Scenic area. Easy to get around. Staff are very friendly.